The staff was very helpful even switching us to a new room when a chain-smoking, cancer-in-waiting person checked in to the room next door and spent his holiday on the shared balcony keeping big tobacco in business. The grounds are well maintained. The location is very good relative to Victoria Falls and Zambezi National Park. The staff did, however, leave the lights on every time they cleaned the room. Thus the eco-friendly rating of a 3. The bed was very uncomfortable. It was simply too small for 2 people to sleep comfortably. Make sure to book breakfast when booking the hotel unless you like paying $30/person for french toast, eggs, and bacon.