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All properties in Nusa Dua, Bali, Indonesia

Novotel Bali Benoa, Nusa Dua

4.5-star beachfront hotel with spa, near Tanjung Benoa

  • Free WiFi and free parking
From
$38 CAD

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#70 Jalan Pratama, Nusa Dua, 80361, Bali, Indonesia
8.4.Very Good.
  • The service and staff were exceptional. They are very attentive, and always say hi to…

    Sep. 1, 2019

  • very good, friendly staff and really enjoyable location

    Jan. 12, 2020

See all 113 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Walkable
Safe
Convenient
Quiet

Property highlights

For families

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On a private beach
  • Tanjung Benoa - 10 min walk
  • Benoa Harbour - 19 min walk
  • Bali Nusa Dua Convention Centre - 44 min walk
  • Bukit Peninsula - 1 min walk
  • Tanjung Benoa Beach - 1 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 Double Bed, Garden View (Beach Cabana)
  • Deluxe Room, 1 King Bed (Garden Wing)
  • Room, 1 King Bed, Terrace (Tropical,1 King Bed, Beach Wing)
  • Deluxe Room, 2 Single Beds (Garden Wing)
  • Family Room, Multiple Beds (Garden Wing)
  • Room, 2 Single Beds, Terrace (Tropical Terrace Beach Wing)
  • Villa, 1 Bedroom, Private Pool (Private Pool Beach Wing)
  • Deluxe Room, 1 King Bed (Pool Side, Garden Wing)
  • Deluxe Room, 2 Single Beds (Pool Side, Garden Wing)
  • Room, 1 King Bed, Ocean View (Beach Cabana)

Location

#70 Jalan Pratama, Nusa Dua, 80361, Bali, Indonesia
  • On a private beach
  • Tanjung Benoa - 10 min walk
  • Benoa Harbour - 19 min walk

What’s around

Landmarks

  • On a private beach
  • Tanjung Benoa - 10 min walk
  • Benoa Harbour - 19 min walk
  • Bali Nusa Dua Convention Centre - 44 min walk
  • Bukit Peninsula - 1 min walk
  • Tanjung Benoa Beach - 1 min walk
  • Moon Cot Sari Turtle Farm - 19 min walk
  • Samuh Beach - 41 min walk
  • Nusa Dua Beach - 2.8 mi / 4.6 km
  • Bali International Convention Center - 2.4 mi / 3.8 km
  • Bali Collection Shopping Centre - 2.7 mi / 4.4 km

Getting around

  • Ngurah Rai Intl. Airport (DPS) - 22 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 187 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Continental breakfast daily (surcharge)
  • 3 restaurants
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Bicycle rentals on site
  • Playground on site
  • Rowing or canoeing on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Number of meeting rooms - 2
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • Chinese
  • English
  • French
  • German
  • Indonesian
  • Japanese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • In-room massage available
  • Furnished balcony or patio

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

In Balance Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Uluwatu Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Cocos Beach Restaurant - This beachfront restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Crocokiss Restaurant - This poolside restaurant specializes in international cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Nanas Bar - Onsite bar. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Playground on site
  • Rowing or canoeing on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Bali Novotel Benoa
  • Novotel Benoa Bali
  • Novotel Bali Benoa Hotel
  • Novotel Bali Benoa Nusa Dua
  • Novotel Bali Benoa Hotel Nusa Dua
  • Benoa Bali Novotel
  • Benoa Novotel
  • Novotel Bali
  • Novotel Bali Benoa
  • Novotel Bali Benoa Hotel
  • Novotel Bali Benoa Hotel Nusa Dua
  • Novotel Bali Benoa Nusa Dua
  • Novotel Benoa

Optional extras

Rollaway beds are available for USD 28.0 per night

Continental breakfast is offered for an extra charge of USD 14 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 19 per vehicle (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 7:00 AM to 10:00 PM.

This property does not have elevators.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Novotel Bali Benoa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between April 16 and May 31.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include Delizio Cafe (3-min walk), Black Tom’s (4-min walk), and Jukung Grill (5-min walk).
  • Yes, an airport shuttle is available. The charge is USD 19 per vehicle one-way.
  • Have fun with onsite activities like rowing and archery, and practice your swing on the tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Novotel Bali Benoa also has a private beach, a fitness center, and spa services, as well as an arcade and a garden.
8.4.Very Good.
  • 10.0.Exceptional

    Great hotel, but check-in is truly abysmal

    We really love this place, and would always choose to stay here for a few nights whenever we come to Bali. The staff are friendly, the atmosphere is chill, it's close to lots of beach activities and has a wonderful pool for kids of all ages. A really nice place to stay. But, all that comes at a cost. Checking in at this hotel is always, always terrible. Worse than terrible. They have, at various different times: completely lost our reservation, totally forgotten to pick us up from the airport, and refused the included breakfast for one kid in our party but not the others. There is always confusion between the hotel and the online booking sites as to whether you actually have a reservation, and if you don't bring your own paperwork to check in, you are in real trouble. We tried actually phoning the hotel from Australia before arriving this last time and it didn't help one bit. Also, it seems they have very weird rules at different times for when someone is a child or an adult. To book a room, it's 18. For included breakfast, it's 17. For dinner, I think it's 15. Unless it's a buffet, then I think it's 13. There is no consistency or reason involved here; it's entirely arbitrary. Just choosing "breakfasts included" for your online booking will not work. We usually expect to spend an hour just checking in. It's seriously awful. But after all that, it really is a lovely place to stay. Just budget a couple of days to recover.

    Neil, 5 night family trip, Jan. 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing Memories

    We travelled as a party of 5, 3 adults & 2 children (7 & 5). We stayed from the 27th December to the 10th January. What an amazing hotel & holiday. The rooms are just like the pictures and the place is even more amazing in real life. We always had plenty to do as the hotel has lots to offer. The swimming pools were great and not to crowded which was lovely. No worry about sun beds as there is plentiful. We booked to attend the "New Years Eve Party (Hogmanay for us Scots). This was am amazing package and the entertainment from start to finish was worth every penny. We definitely started the new year off with a bang. All the staff were kind, friendly and very helpful, which makes this hotel definitely 5 star to us. We will definitely be back again, once we have saved up for the flights :) :)

    Michael, 12 night family trip, Dec. 28, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Staff very very friendly. Great for kids. Garden Wing linen was old and needed renewing as looked dingy.Tropical Terrace was lovely.

    6 night family trip, Dec. 24, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The staff and the service in the hotel was amazing. Everyone very kind and helpful, prompt to any needs. All the amenities well looked after. Clean room, pool. Very good food, specially breakfast. Good options to eat in as well. Just a little expensive which makes you consider having dinner outside the hotel. Not ideal when you have kids. The hotel lacks room with comfortable beds for children and infants. A family of 4 if not allocated on the bigger rooms will have to share the bed with a child. Kids pool is very shallow .40mts and bigger pools over 1.20mts, so bigger children must have inflatable toys and be supervised. I’d definitely return though considering location and facilities. Walk distance from many restaurants, supermarket and easy location for cheap transport.

    11 night trip, Dec. 23, 2019

    Verified Expedia guest review

  • 2.0.Poor

    No beach access as claimed in the pictures

    The check in was hard, it took for ever for someone to check in. We waited for almost 30 minutes to check in!! The biggest shock that came was on reaching the rooms!! This hotel was booked for it is beach view and direct access. But when we reached the room we were in for a ruse shock. The entire rooms are on the other side of the side with absolutely no beach access or view. We had 3 rooms, in two rooms the air conditioning was even functional. It took 20 calls and 4 hours for these guys to change rooms. The toilet in the rooms were filthy, The linen were old and soiled. No towels. When we asked for the duty manager, the guy never bothered to come online but sent a some crony. Only when we threatened to leave and demanded a full refund did they acted but it took them over 4 hours!! Hotels.com is useless when it comes to handling these situations. Makepmytrip or other portal act quickly as they have a working and efficient call center / hepline

    Vinay, 4 night family trip, Dec. 22, 2019

    Verified Hotels.com guest review

  • 8.0.Very Good

    Is it quite old and would benefit from some work. Also more air conditioned areas! Was otherwise a lovely stay with excellent customer service.

    5 night family trip, Nov. 9, 2019

    Verified Expedia guest review

  • 6.0.Good

    There are so many things I love about this hotel. The staff are absolutely amazing, the location right on the beach, the lovely open air Coco's bar restaurant.....but I have to say this trip was not a good experience and at this stage I don't think we will return (have stayed 5 times previously). We travelled in a group of 4 and all of us were very sick with Bali belly (I also got a parasite infection) it seemed that every second person at the hotel was sick with diarrhea /and or vomiting? Staff couldn't have been nicer, noticed the water bottles were all changed from glass to screw top plastic, maybe a problem with the drinking water? The lap pool very hot to swim, had issues with noisy air con in two rooms. I think management need to spend some money on this hotel. Everything is hugely expensive to eat and drink (Aus prices plus). Very sad to write this honest review as I love the staff here but in need of some drastic changes.

    Chris, 14 night family trip, Nov. 1, 2019

    Verified Lastminute guest review

  • 8.0.Very Good

    I like that it is near the beach. The rooms were spacious. I love the bathtub. What i didnt like is there were insects in the room as its near the beach. Travellers who love nature won't mind the insects i guess. Haha.

    3 night trip with friends, Oct. 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff is very good. Great and fast service. Attends to any requests very quickly

    5 night romance trip, Oct. 28, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Disappointment

    Room is ancient. Could either charge phone or use the bedside lamp. Exposed wiring around the plug points. Food was bland and had to send back inedible dishes a couple of times. Staff were great though and did the best they can. This hotel is branded Novotel and supposedly over 4 stars but falls well short.

    Abhijith, 7 night trip, Oct. 25, 2019

    Verified Hotels.com guest review

See all 113 reviews