Novotel Andorra

Photo gallery for Novotel Andorra

Primary image
Indoor pool, open 9:30 AM to 9:30 PM, sun loungers
Down comforters, minibar, in-room safe, desk
Down comforters, minibar, in-room safe, desk
View from room

Overview of Novotel Andorra

Novotel Andorra

4.0 star property
4-star hotel with spa, near Pyrenees Andorra Shopping Centre

8.2/10 Very good

566 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
The price is CA $99
Price available on 09/11/2022
Map
Carrer Prat de la Creu, 14, Andorra la Vella, AD500
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Ski storage
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Coffee shop/cafe
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Playground on site
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Andorra la Vella
  • Caldea Spa - 1 min drive

Getting around

  • La Seu d'Urgell (LEU) - 38 min drive
  • Barcelona El Prat Airport (BCN) - 150 min drive
  • L'Hospitalet-pres-l'Andorre Station - 38 min drive
  • Burton's Station - 43 min drive
  • Porté-Puymorens Station - 43 min drive

About this property

Novotel Andorra

4-star family-friendly hotel in the city center
At Novotel Andorra, you can look forward to a terrace, a coffee shop/cafe, and a playground. Treat yourself to some rest and relaxation at Spa, the onsite spa. Be sure to enjoy a meal at La Brasserie, the onsite café. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and luggage storage
  • A computer station, free newspapers, and a 24-hour front desk
  • Concierge services, a front desk safe, and multilingual staff
  • Guest reviews give top marks for the walkable location
Room features
All guestrooms at Novotel Andorra feature perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Down comforters and free cribs/infant beds
  • Bathrooms with deep soaking tubs and tubs or showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

Catalan, English, French, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 16 and up; COVID-19 vaccination requirement applies to all guests aged 16 and up; guests providing vaccine record must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 102 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 16 and up; COVID-19 vaccination requirement applies to all guests aged 16 and up; guests providing vaccine record must have received complete vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (15 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 23 per night)
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Playground

What to do

  • Free use of nearby fitness center
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space (4326 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages

  • Catalan
  • English
  • French
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Alarm clock
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Partially open bathroom
  • Deep soaking bathtub
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. The spa is equipped with a steam room.

The spa is open daily.

Dining

La Brasserie - This café serves breakfast only.
EL GRILL - This restaurant serves breakfast, lunch, and dinner.
EL JARDI - This restaurant serves breakfast and dinner.
Bar-Cafeteria - This café serves light fare only.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

Optional extras

  • Breakfast costs between EUR 15 and EUR 16 for adults, and EUR 11 and EUR 12 for children (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 22 per pet, per day

Parking

  • Self parking costs EUR 23 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:30 AM to 9:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 16 and up. COVID-19 vaccination record requirement applies to all guests aged 16 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Guests have access to a spa and additional amenities at a nearby hotel.

Also known as

Andorra Novotel
Novotel Andorra
Novotel Hotel Andorra
Novotel Andorra Hotel Andorra La Vella
Novotel Andorra Hotel
Novotel Andorra Andorra La Vella
Novotel Andorra Hotel
Novotel Andorra Andorra la Vella
Novotel Andorra Hotel Andorra la Vella

Frequently asked questions

Does Novotel Andorra offer free cancellation for a full refund?
Yes, Novotel Andorra does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Andorra?
As of 19 Aug 2022, prices found for a 1-night stay for 2 adults at Novotel Andorra on 11 Sep 2022 start from CA $99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Andorra?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Novotel Andorra?
Yes, there's an indoor pool. Guests have pool access from 9:30 AM to 9:30 PM.
Are pets allowed at Novotel Andorra?
Yes, pets are welcome. There's a charge of EUR 22 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Novotel Andorra?
Yes. Self parking costs EUR 23 per night.
What are the check-in and check-out times at Novotel Andorra?
You can check in from 2 PM - midnight. Check-out time is noon.
What is there to do at Novotel Andorra and nearby?
Have fun with nearby winter activities like cross-country skiing, snowboarding, and snowmobiling. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Andorra also has a sauna and a steam room.
Are there restaurants at or near Novotel Andorra?
Yes, there's an onsite restaurant, La Brasserie. Nearby restaurants include Pizzeria Primavera (3-min walk), Lizarran (4-min walk), and Taberna Angel Belmonte (4-min walk).
Does Novotel Andorra have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Novotel Andorra like?
Novotel Andorra is in the heart of Andorra la Vella, a short 15-minute walk from Caldea Spa and 6 minutes' walk from Pyrenees Andorra Shopping Centre. Travelers say the area is very walkable, and great for skiing.

Overall score and ratings

8.2

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.3/10

Amenities

8.1/10

Property conditions & facilities

7.9/10

Eco-friendliness

10/10 Exceptional

Clean, friendly and helpful
The hotel os perfectly centred between the old and new part of town. A nice pool and gym just next door shared with 3 other hotels that belong to the same hotel group. The room was great, enough apace for myself and 2 daughters. It is on the older side with beige tiling but well maintained. The bath in which you need to shower too, didn't drain well and the hairdryer had seen better days. The service and cleanliness however were superb. Buffet style breakfast, lunch and dinner were okay. Much, much appreciated the help and option for celiacs with Gf bread organized each day! All other allergents clearly noted by each food. The coffee from the machine was not great but understandable as waiters were always busy cleaning up and running round. All in all a great, lovely and well-run hotel with helpful and friendly staff
Maria T.S., 2-night family trip
Verified Hotels.com guest review

6/10 Good

Spa not open
We booked this hotel because of the pool and spa, but it was closed. Hotel staff nice, but rooms need some level up to do.
Carl, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Allison, 2-night trip
Verified Hotels.com guest review

8/10 Very good

The location is very good; the "Buffet Cafe" is very nice and convenient for breakfast - though good and convenient for dinner, there are plenty of places nearby that offer good food at competitive prices. If WiFi connectivity is "important", this is not the hotel for you; in-room connectivity (we were on the 6th floor) is poor and lacks the power to do much, once connected. The staff is pleasant and helpful.
Phil, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great for families.
Greay family experience. Spa and pool as located inside Mercur hotel but that wasn't a problem. Is just steps away. Parking on site, for about the same price as city parking.
George, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Great location, friendly hotel staff. Nice and clean. Wifi not consistent, cuts out frequently.
Shabtay, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Location is very convenient and very friendly staff.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location and hotel for Andorra
Overall very good experience as no issue is indicative of a well oiled machine. Good location, the hard materials; bed, room, restroom, amenities were all very good. Check in took a bit longer than expected but nothing too outrageous. Only thing is power somehow fried my Converter that’s been with me for a long time. No idea what caused it but might want to check voltage on your electronic set up to make sure same doesn’t happen to you. Check out was fine, except took longer than expected because was again waiting for lengthy check in to complete. Other than these very minor things, it was very pleasant.
Scott, 1-night trip
Verified Hotels.com guest review

8/10 Very good

I really enjoyed this hotel in the heart on Andorra. The rooms were nice and we had a great view of the river in the city center. The breakfast was extensive and a great start to the morning. I would stay here again.
David, 1-night family trip
Verified Expedia guest review

8/10 Very good

Parking at hotel was full, swimming pool in another hotel and indoors so was disappointed. 2 lifts, 1 was out of order which was a nightmare as it was so busy. Room was clean and comfortable and location was good. Staff were friendly.
gsikez, 1-night family trip
Verified Expedia guest review