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Thompson Zihuatanejo, A Beach Resort, by Hyatt

5.0 star property
Luxury beachfront resort with spa, near La Ropa Beach

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Photo gallery for Thompson Zihuatanejo, A Beach Resort, by Hyatt

Exterior
On the beach, sun loungers, beach towels
Suite, 2 Bedrooms, Garden View (Garden) | Private pool
Lobby
Bar (on property)

Reviews

9.4 out of 10
Exceptional
At Thompson Zihuatanejo, A Beach Resort, by Hyatt, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 15-minute walk of La Ropa Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in sports massages, body wraps, and aromatherapy. CENIZA, one of 2 restaurants, offers ocean views and serves dinner. This luxurious resort also features a poolside bar, a fitness center, and a children's pool. Fellow travelers love the helpful staff.

Popular amenities

  • Airport transfer
  • Bar
  • Pet-friendly
  • Pool
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness center
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Pool bar

Feel at home (6)

  • Children stay free
  • Children's pool
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Garden
The current price is CA $281
CA $385 total
includes taxes & fees
May 17 - May 18

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, Beachfront (Plunge Pool)

Suite, Beachfront (Plunge Pool)

Suite, Beachfront (Plunge Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Ocean view
  • 112 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Plunge Pool)

Room, 1 King Bed (Plunge Pool) | Terrace/patio

Room, 1 King Bed (Plunge Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Plasma TV
Hypo-allergenic bedding
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Garden View (Garden)

Suite, 2 Bedrooms, Garden View (Garden) | Living room

Suite, 2 Bedrooms, Garden View (Garden)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • 102 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Lagoon View (Lagoon)

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Lagoon View (Lagoon)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Lagoon view
  • 112 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Beachfront

Terrace/patio

Suite, 2 Bedrooms, Beachfront

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Ocean view
  • 173 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Thompson)

Suite (Thompson)

Suite (Thompson)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Ocean view
  • 136 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Lagoon View (Plunge Pool)

1 bedroom, premium bedding, minibar, in-room safe

Suite, Lagoon View (Plunge Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Lagoon view
  • 97 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, Terrace, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
  • Ocean view
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Plasma TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Swim-Up)

Suite (Swim-Up) | Private pool

Suite (Swim-Up)

Highlights

Balcony
Separate sitting area
Individually furnished
Private pool
Air conditioning
Plasma TV
Hypo-allergenic bedding
Ceiling fan
  • Beach view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Lagoon Suite)

Suite, 2 Queen Beds (Lagoon Suite)

Suite, 2 Queen Beds (Lagoon Suite)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Free cribs/infant beds
Plasma TV
Hypo-allergenic bedding
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds
3 outdoor pools, pool umbrellas, sun loungers

Marea Beachfront Villas

  • Pool
  • Airport transfer
  • Kitchen
  • Laundry facilities
9.2 out of 10, Wonderful, 182 reviews
Marea Beachfront Villas
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About the area

Map
Playa La Ropa S/N, Zihuatanejo, GRO, 40880

What's nearby

  • Zihuatanejo Bay - 1 min walk - 0.2 km
  • La Ropa Beach - 14 min walk - 1.3 km
  • La Madera Beach - 17 min walk - 1.4 km
  • Kioto Plaza - 2 min drive - 1.9 km
  • Las Gatas Beach - 8 min drive - 2.8 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Margaritas - ‬19 min walk
  • ‪Hao - ‬1 min walk
  • ‪Boxha Café - ‬18 min walk
  • ‪Restaurant-Bar Coco Loco - ‬3 min drive
  • ‪Il Mare - ‬11 min walk

About this property

Thompson Zihuatanejo, A Beach Resort, by Hyatt

At Thompson Zihuatanejo, A Beach Resort, by Hyatt, you can spend time at the beach relaxing in a sun lounger, plus you'll be within a 15-minute walk of La Ropa Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in sports massages, body wraps, and aromatherapy. CENIZA, one of 2 restaurants, offers ocean views and serves dinner. This luxurious resort also features a poolside bar, a fitness center, and a children's pool. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 56 units
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • On the beach
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2011
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Full-service spa
  • 2 outdoor tennis courts
  • Banquet hall
  • Outdoor furniture
  • Art Deco architecture

Room amenities

Be entertained

  • IPod docking station
  • 24-inch plasma TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Turndown service
  • Premium bedding

What to enjoy

  • Balcony
  • Individually furnished
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has couples treatment room(s). Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

CENIZA - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting).
HAO - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 28 for adults and USD 28 for children
  • Airport shuttle service is offered for an extra charge of USD 116 per vehicle (one-way)

Pets

  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Policies

This property does not have elevators.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests traveling with a service animal must contact the property prior to arrival and pay a one-time fee.

Also known as

Viceroy Hotel Zihuatanejo
Thompson Zihuatanejo Hotel
Zihuatanejo Viceroy
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
The Tides Zihuatanejo Hotel Zihuatanejo
Tides Zihuatanejo
Villa Del Sol Zihuatanejo
Zihuatanejo Destination
Villa Sol Resort Zihuatanejo
Villa Sol Zihuatanejo
Thompson Zihuatanejo Resort
Thompson Resort
Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo Zihuatanejo
Zihuatanejo Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo
Thompson Zihuatanejo Zihuatanejo
Villa del Sol Resort Zihuatanejo
Hotel Zihuatanejo a Destination Hotel
Viceroy Zihuatanejo
Thompson Resort
Thompson

Frequently asked questions

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt offer free cancellation for a full refund?

Yes, Thompson Zihuatanejo, A Beach Resort, by Hyatt does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yes, pets are welcome. There's a charge of USD 100 per pet, per stay.

Is parking offered on site at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yes, an airport shuttle is available. The charge is USD 116 per vehicle one-way.

What are the check-in and check-out times at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Thompson Zihuatanejo, A Beach Resort, by Hyatt and nearby?

Practice your swing on the tennis courts. Additional recreation onsite includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Thompson Zihuatanejo, A Beach Resort, by Hyatt also has a fitness center and spa services, as well as a garden.

Are there restaurants at or near Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yes, there are 2 onsite restaurants, featuring alfresco dining and ocean views.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Thompson Zihuatanejo, A Beach Resort, by Hyatt like?

Thompson Zihuatanejo, A Beach Resort, by Hyatt is a short 14-minute walk from La Ropa Beach and 17 minutes' walk from La Madera Beach.

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Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Popular mentions

Food
Service staff
Beach
Room
Location
Children
Accomodation Type
Neighborhoods
Large group
Bay

What guests liked

  • The beach at this property is clean, beautiful, and perfect for swimming, with comfortable lounge chairs and stunning sunsets. (13 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Amazing four days.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Romy, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Nice but crazy expensive for what you get.

It is a nice property and nicely kept, but exceptionally expensive for what you get and will likely not repeat our stay here. We had a swim up suite and had the expectation that we would have beach ocean views from our suite which we definitely did not have. Our patio was much smaller than others and you could only see the beach from one corner. We would recommend swim up suites 8-11 definitely from what they looked like, but avoid 1-3 for sure. We complained about this given that it cost almost $2000 for 3 nights and were told they can offer complementary breakfast only for our disappointment. We were offered an upgrade to a beachfront suite for an additional $450 for 2 of the 3 nights of our stay, but felt that the property should have just offered the upgrade complimentary if the room was otherwise available so late in the day instead of risking to disappoint customers so much. Also, expect to pay high prices for drinks and food while on resort and we would recommend supporting local businesses nearby instead which were fantastic. Food wait staff were nice but very slow for beach service. Otherwise it is a very nice looking property and very clean.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Service was great! so was the staff. Food was very expensive and most meals were just ok with the exception of the grill nights on the beach. They we also very expensive but very good and worth the cost.
robert and joan, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great, especially the staff who are working for peanuts. That should change. Otherwise, everything was wonderful and the location is perfect. I will be back.
Hooman, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Great getaway

A classic resort we have visited for many years, but slowly losing its shine with Hyatt eliminating perks annually. Breakfast and lunch on the beach is wonderful, but dinners off site are a must. On site not good. Great beach and rooms.
11-night trip
Verified Hotels.com guest review

10/10 Exceptional

Spectacular property
kim, 6-night family trip
Verified Hotels.com guest review

2/10 Poor

Unsafe area - No warning, no refund

This hotel is in a part of Mexico that the US government lists as a "LEVEL 4 - DO NOT TRAVEL" area. Unfortunately, neither Hotels.com nor the Thompson mention that fact. And they are unwilling to refund the (expensive) room I booked. Buyer beware.
Jonathan, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Joanna, 7-night trip
Verified Expedia guest review

6/10 Good

The furniture was very old, the bed was uncomfortable, the bedding had holes in it. I asked for my luggage to be picked up at 6:30 in the morning and no one showed up. I had to bring my luggage down from a second floor without an elevator. They forgot my request, they only apologized. Beautiful location, they need to pay more attention to services.
Sara, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

John, 4-night trip
Verified Expedia guest review

8/10 Very good

This is a lovely property with friendly and very helpful staff. The beach is clean and beautiful and beach staff is great. The pools could use a little maintenance on things like broken tiles, but appeared overall clean and inviting. Spa staff was great. Only hazard I ran into was the two steps down off the bed in the middle of the night.
Jane, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Lynn, 7-night trip
Verified Expedia guest review

8/10 Very good

Catheirne, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The pool, access to beach and service felt magical.
Jamie, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Loved it- great food, atmosphere, views and location
Jon, 1-night trip
Verified Travelocity guest review

10/10 Exceptional

You did not need to go anywhere!
Richie, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

beautiful area very quiet. warm water beautiful beach
Anna, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff goes above and beyond to assist in everything . Extremely kind, and flexible. So impressed. The room was beautiful, the beach pristine and comfortable lounge chairs. Excellent ocean swimming as well as pool options. It is a gem. Not just a slice of heaven but the full pie.
Julie, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Susanne, 7-night trip
Verified Expedia guest review

8/10 Very good

John, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Nos encanto esta muy limpio personal atento y todos muy amables en general a unos pasos de playa la Ropa
Denisse, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful grounds
Kerby, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Food and beverage quality needs improvement.
Christopher, 3-night romance trip
Verified Expedia guest review