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All properties in West Springfield, Massachusetts, United States of America

Clarion Hotel & Aqua Lagoon Waterpark, West Springfield

Central West Springfield hotel with water park, connected to the convention center

  • Free continental breakfast, free WiFi, and free parking
From
$162 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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1 / 94Pool
1080 Riverdale St, West Springfield, 01089, MA, United States of America
5.2.
  • Upon arrival the room had no shower curtain. We had to request to have one brought up and…

    Aug. 23, 2019

  • this hotel is run down. it needs to be updated. it's over priced

    Aug. 2, 2019

See all 234 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Shopping
Convenient
Easy parking
Quiet

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Fitness facility
  • Indoor pool
  • Restaurant
  • The following facilities are closed on Sunday, Friday, and Saturday:
  • Fitness facility
  • Indoor pool
  • Restaurant
  • Bar/lounge
    • Free parking
    • Pool
    • Free WiFi
    • Air Conditioning

    Property highlights

    Main amenities

    • 262 guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • 1 indoor pool
    • Water park
    • 24-hour business center

    For families

    • Connecting/adjoining rooms available
    • Private bathroom
    • Premium TV channels
    • Television
    • Free toiletries
    • Daily housekeeping

    What’s around

    • Heart of West Springfield
    • Josiah Day House - 41 min walk
    • Westfield River - 2.6 mi / 4.1 km
    • Holyoke Mall - 2.7 mi / 4.4 km
    • Baystate Medical Center - 2.9 mi / 4.7 km
    • Eastern States Exposition - 3.7 mi / 5.9 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Standard Room, 1 King Bed, Non Smoking
    • Standard Double Room, 2 Double Beds, Non Smoking
    • Double Room, 2 Double Beds, Non Smoking
    • Standard Double Room, 2 Double Beds, Non Smoking
    • Standard Room, 1 King Bed, Non Smoking
    • Standard Room, 1 Double Bed, Non Smoking
    • Standard Room, 1 Double Bed, Non Smoking
    • Room, 1 King Bed, Accessible, Non Smoking

    What’s around

    Landmarks

    • Heart of West Springfield
    • Josiah Day House - 41 min walk
    • Westfield River - 2.6 mi / 4.1 km
    • Holyoke Mall - 2.7 mi / 4.4 km
    • Baystate Medical Center - 2.9 mi / 4.7 km
    • Eastern States Exposition - 3.7 mi / 5.9 km
    • MassMutual Center - 3.9 mi / 6.2 km
    • Quadrangle - 4 mi / 6.4 km
    • MGM Springfield - 4 mi / 6.4 km
    • Dr. Seuss National Memorial - 4.1 mi / 6.6 km
    • Naismith Memorial Basketball Hall of Fame - 4.1 mi / 6.6 km

    Getting around

    • Logan International Airport (BOS) - 102 min drive
    • Bradley Intl. Airport (BDL) - 24 min drive
    • Westfield, MA (BAF-Barnes Municipal) - 16 min drive
    • Springfield Union Station - 6 min drive
    • Holyoke Station - 9 min drive
    • Northampton Station - 18 min drive
    map
    See on map
    1080 Riverdale St, West Springfield, 01089, MA, United States of America

    At a glance

    Hotel size

    • This hotel has 262 rooms
    • This hotel is arranged over 4 floors

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is 11 AM
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking and van parking on site
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free continental breakfast daily
    • 2 coffee shops/cafés
    • Restaurant
    • Bar/lounge
    • Snack bar/deli
    • Coffee/tea in a common area
    • Water dispenser

    Things to do

    • Number of indoor pools - 1
    • Indoor pool
    • Golfing nearby
    • Hiking/biking trails nearby
    • Water park access (surcharge)
    • Waterslide

    Working away

    • 24-hour business center
    • Meeting rooms
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff

    Facilities

    • Year Built - 1974
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Fireplace in lobby
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible van parking
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Visual alarms in hallways
    • Handrails in hallways
    • Handrails in stairways
    • Wheelchairs available on site
    • Braille signage
    • Closed-captioned TV
    • Grab bar - near toilet
    • Grab bar - in shower
    • Visual fire alarm
    • Lever door handles

    Languages Spoken

    • English

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • 42-inch LCD TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Free local calls

    Food and drink

    • Refrigerator (on request)
    • Microwave (on request)

    More

    • Daily housekeeping
    • Connecting/adjoining rooms available

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • Pool fee: USD 10.00 per person, per night

    Optional extras

    • There is a service fee of USD 40.00 per stay

    Children and extra bedsPay at property

    • Rollaway beds are available for USD 20 per day

    PetsPay at property

    • Service animals exempt from fees

    Pool, spa, and gym (if applicable)Pay at property

    • Facility access costs USD 10.00 per person, per day
    • Pool access available from 4:00 PM to 7:00 PM
    • Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
    • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

    Contactless check-out is available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast and dinner.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

    This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Onsite parties or group events are strictly prohibited.

    Long-term renters welcome.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

    This property reserves the right to pre-authorize the guest's credit card prior to arrival.

    State tax ID - C0001113250

    Also known as

    • Clarion Hotel Aqua Lagoon Waterpark West Springfield
    • Clarion Hotel Aqua Lagoon Waterpark
    • Clarion Aqua Lagoon Waterpark West Springfield
    • Clarion Aqua Lagoon Waterpark
    • Clarion Aqua Lagoon Waterpark West Springfield
    • Clarion Aqua Lagoon Waterpark
    • Clarion Hotel & Aqua Lagoon Waterpark Hotel
    • Clarion Hotel & Aqua Lagoon Waterpark West Springfield
    • Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Clarion Hotel & Aqua Lagoon Waterpark does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. RV/bus/truck parking is available.
    • Yes, there's an indoor pool. Guests have pool access from 4:00 PM to 7:00 PM.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
    • Yes, there's an onsite restaurant. Nearby restaurants include Carrabba's Italian Grill (7-min walk), On The Border Mexican Grill & Cantina (8-min walk), and Bottega Cucina (9-min walk).
    • No, this hotel doesn't have a casino, but MGM Springfield (6-min drive) is nearby.
    • Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a waterslide.