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Playacar Palace All Inclusive

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Outdoor pool, pool umbrellas, sun loungers
Concierge Level | Premium bedding, free minibar, in-room safe, desk
Governador Suite, Flex Cancellation Options | Premium bedding, free minibar, in-room safe, desk
2 bars/lounges, swim-up bar, poolside bar
Separate tub and shower, jetted tub, designer toiletries, hair dryer

Overview of Playacar Palace All Inclusive

VIP Access

Playacar Palace All Inclusive

4.5 star property
All-inclusive beachfront aparthotel with spa, near Quinta Avenida

8.8/10 Fabulous

776 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is CA $537
Price available on 04/26/2023
Map
Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva, Playa del Carmen, QROO, 77710

Guests rated this location 9.3/10 - Exceptional

Main amenities
  • 201 smoke-free apartments
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden

Room options

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 1 min drive
  • Playacar Golf Club - 3 min drive
  • Mamitas Beach - 10 min drive
  • Gran Coyote Golf - 14 min drive
  • Xplor Theme Park - 18 min drive
  • Xcaret Eco Theme Park - 20 min drive
  • Ferry to Cozumel - 23 min drive
  • El Camaleon Mayakoba Golf Course - 19 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.1 miles/19.5 km
  • Cancun Intl. Airport (CUN) - 31.8 miles/51.2 km
  • Airport shuttle (surcharge)

Restaurants

  • Carl’s jr Playa - 2 min walk
  • Starbucks - 3 min walk
  • El Sabrosito del Fogon - 4 min walk
  • Tihkal “Jugos y Cocos” - 4 min walk
  • Los Aguachiles - 3 min walk
Map

About this property

Playacar Palace All Inclusive

At Playacar Palace All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax in a sun lounger, plus you'll be within a 5-minute walk of Quinta Avenida. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Dining choices include 3 restaurants and the 2 bars/lounges are great places to grab a cold drink. A poolside bar and a fitness center are other highlights, and apartments offer up nice touches like free minibar items and jetted tubs. Fellow travelers like the helpful staff and location.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
  • Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Beach umbrellas
  • Beach towels
  • Beach sun loungers

Pool/Spa

  • Outdoor pool
  • Sun loungers
  • Umbrellas
  • Sauna
  • Steam room
  • Full-service spa
  • Massages
  • Spa services
  • 6 treatment rooms
  • Reflexology
  • Facials
  • Body treatments
  • Body scrubs
  • Manicures and pedicures
  • Hydrotherapy
  • Hot stone massages
  • Couples treatment room(s)
  • Aromatherapy
  • Body wraps

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • On site car rental

Family friendly

  • Children's pool
  • Playground

Food and drink

  • Coffee/tea maker

Dining

  • Free full breakfast available daily 7 AM–11:30 AM
  • 3 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
  • Bathrobes
  • Slippers

Entertainment

  • 21-inch LED TV with cable/satellite service
  • iPod docking station

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible airport shuttle
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Near the ocean

Things to do

  • Fitness center
  • Outdoor pool access nearby
  • Yoga classes on site
  • Aerobics classes on site
  • Golf nearby
  • Parasailing nearby
  • Sailing nearby
  • Surfing/body boarding nearby
  • Bicycle rentals nearby
  • Scuba diving nearby
  • Windsurfing nearby
  • Theme parks nearby
  • Snorkeling nearby

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 201 rooms
  • 5 floors
  • 1 building

Special features

Spa

Awe Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of MXN 2000 per person (roundtrip)

Children & extra beds

  • Airport shuttle service for children costs MXN 2000 (roundtrip)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the health club or spa tub
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards. Cash is not accepted.</p>
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

Also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

Does Playacar Palace All Inclusive offer free cancellation for a full refund?
Yes, Playacar Palace All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Playacar Palace All Inclusive?
As of 27 Mar 2023, prices found for a 1-night stay for 2 adults at Playacar Palace All Inclusive on 26 Apr 2023 start from CA $537, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Playacar Palace All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Playacar Palace All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Playacar Palace All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Playacar Palace All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Playacar Palace All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 2000 per person roundtrip.
What are the check-in and check-out times at Playacar Palace All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Playacar Palace All Inclusive and nearby?
Have fun with activities like cycling, parasailing, and scuba diving, and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Playacar Palace All Inclusive also has 2 bars, a sauna, and a steam room, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Playacar Palace All Inclusive?
Yes, there are 3 onsite restaurants.
Does Playacar Palace All Inclusive have private spa tubs?
Yes, each apartment has a jetted bathtub.
What's the area around Playacar Palace All Inclusive like?
Playacar Palace All Inclusive is a short 3-minute walk from Quinta Avenida and 4 minutes' walk from Playa del Carmen Main Beach. Travelers say this aparthotel is in a good location.

Reviews

8.8

Fabulous

9.3/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

4/10 Fair

Paul, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay. We feel we have high standards and we were very pleased. Great food, great service. Great location right next door to playa del Carmen
Brian, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing service, wonderful staff, exceptional facilities!!
Verified Expedia guest review

10/10 Exceptional

The weather was great, the food was amazing (Bocelli and Momo), the beach was beatiful, but the staff at Playacar Palace was the absolute best! Food acccomodations, room service, as well as housekeeping made the stay easy. Shoutout to Rodrigo of the entertainment staff to keep things fun and interactive with pool activities. He was a blast! We stayed 10 days and wish we stayed longer. Will be back!
Verified Expedia guest review

6/10 Good

They didn't give me VIP benefit at all. They didn't give me $120 resort credit that has been said on our booking through hotels.com. disappointed.
Byung Chan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean resort, far enough away from the nightclubs so you can't hear them at night, but walkable to all shopping, restaurants, and nightlife. It's also very near to the ferry to Cozumel, so you can easily take a day trip if you wanted. The staff were all very friendly and accomodating. I would stay here again.
Verified Expedia guest review

8/10 Very good

steven, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Fantastic service, super clean and amazing location.
John, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The place was great, and the people were amazing
Karla, 5-night family trip
Verified Expedia guest review