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Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista

4 stars4 stars
1900 East Buena Vista DriveLake Buena VistaFL32830United States of America, 866-299-2910
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Good3.7 / 5
Location
Great location
Service
Fantastic service
Wellness Area
Sufficient wellness & sports facilities
Cleanliness
Could use a good cleaning
1072See all 1,072 Hotels.com reviews
From 4,735 reviewsTripAdvisor Traveller Rating

Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista

Hotel Info: 866-266-9798

from $169 CAD
  • Standard Room, 2 Queen Beds (Disney Fireworks View)
  • Standard Room, 2 Queen Beds, Accessible, Resort View (with Roll in Shower)
  • Standard Room, 1 King Bed, Accessible, Resort View (with Roll In Shower)
  • Standard Room, 2 Queen Beds, Accessible
  • Room
  • Disney Fireworks King View
  • Room, 1 King Bed, Lake View
  • Standard Room, 1 King Bed, Accessible
  • Room, 1 King Bed (Disney View)
  • Suite, 1 King Bed with Sofa bed, Accessible
  • Room, 2 Queen Beds (Roll-in Shower)
  • Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
  • Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)
  • Suite, 1 Bedroom, Tower
  • Room, 2 Queen Beds, View (Roll In Shower)
  • Room, 1 Extra large Double Bed, Non Smoking
  • Room, 2 Queen Beds, Accessible, View
  • Suite, 2 Queen Beds, Tower
  • Suite, 2 Queen Beds
  • Room, 2 Queen Beds, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)
  • Standard Room, 1 King Bed (Disney Fireworks View)
  • Room, 2 Queen Beds, Pool View
  • Room, 2 Queen Beds, View
  • Room, 2 Queen Beds, View
  • Room, 2 Queen Beds, Accessible, Resort View (Mobility & Hearing, Bathtub)
  • Room, 2 Queen Beds, Resort View
  • Suite, 1 King Bed with Sofa bed, Accessible, Tower (with Roll In Shower)
  • Deluxe Suite, 2 Queen Beds, Tower
  • Island Suite Accessible King (with Handrails)
  • Disney Fireworks View
  • Suite, 1 King Bed, View (Water)
  • Standard Room, 2 Queen Beds (Disney View)
  • Island Suite Water View
  • Room, 1 King Bed, Pool View
  • Water Vw Access 2 Queens- Roll In Shower
  • Suite, 1 King Bed
  • Water Vew Accessible 2 Queens- Handrails
  • Resort Vw Accessible 2 Queens-Handrails
  • Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
  • Resort Vw Accessible 2 Qns Rol In Shower
  • Standard Room, 2 Queen Beds, Accessible, Lake View (with Roll in Shower)
  • Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)
  • Room, 1 King Bed, View
  • Island Suite King Bed
  • Room, 1 King Bed, View
  • Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Roll-in Shower)
  • Resort Vw Accessible King Roll In Shower
  • Standard Room, 2 Queen Beds, Lake View
  • Room, 1 King Bed, Accessible, Resort View (Mobility & Hearing, Bathtub)
  • Water View Guestroom
  • Room, 1 King Bed, Resort View
  • Resort View room
  • Resort View Access King w Handrails
  • Room
  • Standard Room, Resort View
  • Suite, 1 Bedroom
  • Island Suite Water View
  • Presidential Suite, 1 King Bed
  • Island Suite King Bed
  • Disney View room
  • Standard Room, 2 Queen Beds, Accessible, Lake View (with Handrails)
  • Tower Suite Access King Roll In Shower
  • Room
  • Island Suite Accessible King - Handrails
  • Room, 1 King Bed, Accessible, View (Mobility & Hearing, Bathtub)
  • Watr Vw Suite Access King Roll In Shower

At a glance

Key facts

Hotel size

  • This hotel has 1,011 rooms
  • This hotel is arranged over 27 floors

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • WiFi in rooms *

  • WiFi in public areas *

Transportation

Parking

  • Free self parking

  • Valet parking *

Offsite

  • Free area shuttle

  • Free theme park shuttle

Other information

  • Smoke-free property

Also known as

  • Buena Vista Palace Hotel Lake Buena Vista
  • Buena Vista Palace Lake Buena Vista
  • Buena Vista Palace Resort Lake Buena Vista
  • Hilton Orlando Palace Disney Springs Area Hotel
  • Hilton Orlando Buena Vista Palace Disney Springs Area
  • Hilton Orlando Palace Disney Springs Area
  • Buena Vista Palace Hotel
  • Buena Vista Palace Lake Buena Vista
  • Buena Vista Palace Hotel
  • Buena Vista Palace Resort Lake Buena Vista
  • Hotel Buena Vista Palace
  • Palace Buena Vista
  • Palace Buena Vista Hotel
  • Buena Vista Palace Hotel Lake Buena Vista

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Resort fee inclusions:

  • Pool access
  • Spa access (may be limited)
  • Fitness center access
  • Shuttle service
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.


  • Resort fee: USD 28.13 per accommodation, per night

Optional extras

Valet parking costs USD 21 per day with in/out privileges

Rollaway beds are available for USD 35 per night

Buffet breakfast is offered for an extra charge of USD 25 per person (approximately)

WiFi is available in guestrooms for USD 14.95 per night (rates may vary)

WiFi is available in public areas for USD 14.95 per night (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 3
  • Lazy river
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Golfing nearby
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 44
  • Conference space
  • Meeting rooms 51
  • Conference space size (feet) - 90,000
  • Conference space size (meters) - 8
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built 1983
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Balcony
Freshen up
  • Partially open bathroom
  • Shower/tub combination
  • Designer toiletries
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping (daily)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The hotel Spa features a boutique and 14 private treatment rooms. All rooms offer complete spa services, including massages, facials, body wraps, manicures, pedicures, and aromatherapy treatments. Specialty rooms offer couples treatments. Nutrition consultation is also available in the spa.

Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista’s small print

Also known as

  • Buena Vista Palace Hotel Lake Buena Vista
  • Buena Vista Palace Lake Buena Vista
  • Buena Vista Palace Resort Lake Buena Vista
  • Hilton Orlando Palace Disney Springs Area Hotel
  • Hilton Orlando Buena Vista Palace Disney Springs Area
  • Hilton Orlando Palace Disney Springs Area
  • Buena Vista Palace Hotel
  • Buena Vista Palace Lake Buena Vista
  • Buena Vista Palace Hotel
  • Buena Vista Palace Resort Lake Buena Vista
  • Hotel Buena Vista Palace
  • Palace Buena Vista
  • Palace Buena Vista Hotel
  • Buena Vista Palace Hotel Lake Buena Vista

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Resort fee inclusions:

  • Pool access
  • Spa access (may be limited)
  • Fitness center access
  • Shuttle service
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • Additional inclusions

Inclusions may be listed elsewhere on the page as free or for a surcharge.


  • Resort fee: USD 28.13 per accommodation, per night

Optional extras

Valet parking costs USD 21 per day with in/out privileges

Rollaway beds are available for USD 35 per night

Buffet breakfast is offered for an extra charge of USD 25 per person (approximately)

WiFi is available in guestrooms for USD 14.95 per night (rates may vary)

WiFi is available in public areas for USD 14.95 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista

Landmarks

  • In Disney Springs™ Area
  • Disney Springs™ (0.7 mi / 1.1 km)
  • Disney's Lake Buena Vista Golf Course (0.7 mi / 1.1 km)
  • DisneyQuest® (0.9 mi / 1.4 km)
  • Disney's Typhoon Lagoon Water Park (1.1 mi / 1.8 km)
  • Lake Bryan (2.1 mi / 3.3 km)

Getting around

  • Free area shuttle
  • Free theme park shuttle
  • Orlando, FL (MCO-Orlando Intl.) 24-min drive
  • Kissimmee Station 24-min drive
  • Free self parking
  • Valet parking (surcharge)

Recent reviews

Good 3.7 /5 from 1072 reviews

Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista
Fair2.0 / 5
Poor service
Bad service. Found sink was clogged after we entered our room. Complain to the staff and then we were ignored. After the third day we requested bed sheet changed but they didn't change our sheets. The next day our room wasn't tidy up when we were back to the hotel at mid night. Call to complain for 3 times and we were either being forwarded to a voicemail with no one call back or they hung up on me. As we need clean towels and soaps, we end up walk down to lobby waiting at the line up for half and hour to request talking to the manager. The manager then sent the staff to change our sheets and fixed the sink. We can get to rest until almost 2 hours later. Very poor service. Parking lot is always packed and need to walk a distance back to the hotel when self parking. Not feeling safe as some area don't have enough lighting. Hotel is close to Disney Spring.
7 night family trip
Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista
Outstanding5.0 / 5
excellent hotel
everything was excellent but wifi is slow 1Mbps only
6 night trip
Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista
Fair2.0 / 5
Bad service in restaurant down stairs
Hotel room old not as clean as should be hair stuck to back of bathroom door door and door jambs in bathroom water rot, breakfast place on first floor no service as if we did not exist.
1 night romance trip
Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista
Outstanding5.0 / 5
Pleasantly Surprised for our Disney Weekend
We usually like to stay on property when we visit Disney but rooms have gotten so expensive. The BV Palace turned out to be a perfect spot for us. 5 minute walk to Disney Springs and it's just like you're staying on property with on-time shuttles to all the parks. We've stayed at the Palace in the past but they have really stepped their game up. The hotel interior seems all new, as does the pool, lazy river, and bar area. Our only regret is that we did not book an additional day to completely devote to hanging out at the hotel, pool, etc. The Palace is a great deal for anyone wanting to be close to the parks, Disney Springs, etc. and get a much nicer hotel experience for a fraction of the cost of locations on property.
2 night romance trip
Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista
Good3.0 / 5
Check was great, however my view of the resort from my balcony was of the dumpster area. I had two rooms and had asked to put in the the new renovated rooms but was told that since I booked through Hotels.com couldn't get a renovated room. They put all the Hotels.com reservations in the older buildings.
6 night family trip

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Hilton Orlando Buena Vista Palace - Disney Springs Area, Lake Buena Vista

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