All properties in Madrid, Community of Madrid, Spain

Hotel Sterling, Madrid

City-center hotel within walking distance of Gran Via Street

  • Free WiFi
$98 CAD

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  • Quadruple Room - Guest Room
  • Quadruple Room - Guest Room
  • Triple Room, 3 Single Beds - Balcony
  • Quadruple Room - Bathroom
  • Quadruple Room - Guest Room
Quadruple Room - Guest Room. Image 1 of 99
1 / 99Quadruple Room - Guest Room
Calle San Bernardo 29-31, Madrid, 28015, Spain
  • Nice hotel in area with easy access to lots of attractions. Room was very small but…

    Feb. 6, 2019

  • Great location, 2 minutes walk from gran via, metro 5 minutes. Royal Palace 10 minutes,…

    Mar. 8, 2020

See all 116 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Transportation options
Dining options
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 69 smoke-free guestrooms
  • Daily housekeeping
  • Breakfast available
  • Airport shuttle
  • Childcare
  • Front desk safe

For families

  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Madrid Centro
  • Gran Via Street - 2 min walk
  • Puerta del Sol - 11 min walk
  • Royal Palace of Madrid - 11 min walk
  • Plaza Mayor - 12 min walk
  • El Retiro Park - 23 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Double or Twin Room
  • Triple Room, 3 Single Beds
  • Quadruple Room
  • Single Room
  • Economy Double Room
  • Double or Twin Room, City View
  • Double or Twin Room, Terrace, City View
  • Triple Room, City View
  • Triple Room, Terrace, City View
  • Quadruple Room, City View
  • Quadruple Room, Terrace, City View

What’s around


  • In Madrid Centro
  • Gran Via Street - 2 min walk
  • Puerta del Sol - 11 min walk
  • Royal Palace of Madrid - 11 min walk
  • Plaza Mayor - 12 min walk
  • El Retiro Park - 23 min walk
  • Prado Museum - 25 min walk
  • Casa de Campo - 33 min walk
  • Teatro Coliseum - 4 min walk
  • Temple of Debod - 13 min walk
  • Madrid Rio - 16 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive
  • Madrid Principe Pio Station - 17 min walk
  • Madrid Recoletos Station - 21 min walk
  • Madrid Atocha Station - 5 min drive
  • Santo Domingo Station - 3 min walk
  • Plaza de Espana Station - 4 min walk
  • Callao Station - 5 min walk
  • Airport shuttle (surcharge)
See on map
Calle San Bernardo 29-31, Madrid, 28015, Spain

At a glance

Hotel size

  • This hotel has 69 rooms


  • Check-in time 2:00 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:30 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting/childcare*


  • Pets allowed*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle (available 24 hours)*


  • No onsite parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)

Working away

  • Meeting rooms


  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Elevator
  • Safe-deposit box at front desk


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • Catalan
  • Dutch
  • English
  • German
  • Italian
  • Romanian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • 26-inch LED TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of EUR 8 per person (approximately)
  • Airport shuttle service is offered for an extra charge

Children and extra bedsPay at property

  • Babysitting/childcare is available for an extra charge
  • Airport shuttle service for children costs EUR 0 (roundtrip)

PetsPay at property

  • Pets are allowed for an extra charge of EUR 15 per pet, per day

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).


Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts major credit cards, Visa, Mastercard, American Express, debit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Hotel Sterling Madrid
  • Sterling Madrid
  • Hotel Sterling
  • Alexandra Hotel Madrid
  • Hotel Sterling Hotel
  • Hotel Sterling Madrid
  • Hotel Sterling Hotel Madrid

*See fees and policies for additional details or extra charges


  • Yes, Hotel Sterling does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hotel Sterling.
  • Yes, pets are welcome. There's a charge of EUR 15 per pet, per day.
  • You can check in from 2:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Calle 30 (3-min walk), De María (3-min walk), and Museo del Jamón (3-min walk).
  • Yes, an airport shuttle is available.
  • No, this hotel doesn't have a casino, but Casino Gran Via (9-min walk) and Casino de Madrid (13-min walk) are both nearby.
  • 10.0.Exceptional

    Excelente estadía

    Excelente ubicación. Tenía precio normal que sobrepasaba nuestro presupuesto pero lo conseguimos a mitad de precio con meses de anticipación. Limpio, cómodo y en el centro mismo de Madrid. Muy cerca de la estación de metro

    JOSE A, 1 night trip, Dec. 29, 2019

    Verified guest review

  • 6.0.Good

    The location is perfect, just off Gran Via. The exterior of the hotel is beautiful, the lobby and public areas also. The rooms of the hotel are dated, and look like something from the cold-war. At this price point ($150 (average)), one would expect a little more. The rooms were dark, dingy, fridge didn't work, sparse, and a tiny sad TV hanging on the wall. Although the rooms were very clean. Also, the room that I stayed in backed up to a restaurant (?)/store, because at 3am each night they decided to start moving furniture/items. When mentioned to the front desk, they apologized and said they didn't know what it was. Also, my room was next to the fire-exit, which I am assuming staff would pop out to have a smoke, as this door would bang closed through out the evening/night also. No effort to rectify the issue.

    2 night trip, Dec. 27, 2019

    Verified Travelocity guest review

  • 8.0.Very Good

    My stay was satisfactory The hotel is close to the gran via and a 10 mins walk To puerta del sol and plaza mayor The check in was great as by 12 o’clock Our room was ready . Very welcoming the girl at the reception Comfortable room. I will stay again .

    Fabio A, 1 night family trip, Sep. 27, 2019

    Verified guest review

  • 8.0.Very Good

    Great location Wasn’t happy with room when we first got there but next day they gave us a room with balcony

    3 night trip, Sep. 26, 2019

    Verified guest review

  • 8.0.Very Good

    Great Hotel

    Great hotel in a very good location. Reception staff were extremely helpful. Good sized room for 3 adults and 1 child. Room was very clean and towels replaced daily. No breakfast available at the hotel, but there are a few bars just down the road which serve coffee and pastries for around 3 euros per person. Only negative was that the mattresses were not very comfortable. But overall a great hotel.

    3 night family trip, Aug. 11, 2019

    Verified guest review

  • 8.0.Very Good

    Good hotel in a good area closed to shopping

    The room and the bathroom were nice and clean. The bed was confortable but the pillow was very unconfortable and hard. The cleaning lady was all morning and sometimes in the afternoon with the cleaning suplays out in the middle of the hall. In one ocassion I had to jump over a bucket and a mop that was in the middle of the way to my room "very unproffesional". The hotel is close to a main shopping street and Metro.

    MARIA, 4 night family trip, Jun. 3, 2019

    Verified guest review

  • 10.0.Exceptional

    Hotel has great location. Room size is wuite big. Wi fi is average. Great for coupe.

    2 night trip, May 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Does the job well!

    Great staff great area, walls were a little thin though!

    Tanner, 2 night trip with friends, Apr. 21, 2019

    Verified guest review

  • 10.0.Exceptional

    Near subway, clean room, friendly staff, affordable

    1 night trip with friends, Mar. 28, 2019

    Verified Expedia guest review

  • 2.0.Poor

    We were very disappointed with the quality of the room, bad bed, old pillow and the room location. Room 109 had a horrible location at the end of the hallway. The rooms looked like a storage room converted into a room. You hear everything not only when someone talked on the hallway but the doors slams.

    Fernando, 3 night romance trip, Mar. 14, 2019

    Verified Expedia guest review

See all 116 reviews