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Novotel Sunshine Coast Resort Hotel

Photo gallery for Novotel Sunshine Coast Resort Hotel

Exterior
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Balcony

Overview of Novotel Sunshine Coast Resort Hotel

UNESCO Sustainable Travel Pledge

Novotel Sunshine Coast Resort Hotel

4.0 star property
4-star hotel with 1 outdoor pools, connected to the convention center, near Mudjimba Beach

7.8/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $161
Price available on 12/18/2022
Map
270 Ocean Drive, Sunshine Coast, Twin Waters, QLD, 4564
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Spa tub
  • Pool bar
  • Room service
For families
  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Room options

About this area

What's nearby

  • In Twin Waters

Getting around

  • Maroochydore, QLD (MCY-Sunshine Coast) - 6 min drive
  • Nambour Station - 22 min drive
  • Palmwoods Station - 24 min drive
  • Yandina Station - 24 min drive

Restaurants

  • @Thai Place - 4 min drive
  • Bean There Done That Espresso Bar HQ - 5 min drive
  • Tome - 9 min drive
  • Zahtar - 9 min drive
  • Panwa Thai Restaurant - 9 min drive

About this property

Novotel Sunshine Coast Resort Hotel

At Novotel Sunshine Coast Resort Hotel, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll have access to onsite sailing and kayaking. The outdoor pool provides a splash of fun, and guests can also take advantage of a fitness center and a spa tub. Sola Restaurant serves breakfast and dinner, and the bar is a great place to grab a drink. A poolside bar, a snack bar/deli, and a terrace are other highlights at this upscale hotel. Fellow travelers say good things about the helpful staff and family-friendly amenities.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of CovidClean (Safehotels - global expert), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 361 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM - 11:30 PM
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • On the beach
  • Beach volleyball
  • Golfing
  • Segway rentals/tours
  • Kayaking
  • Sailing
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Skydiving nearby

Working away

  • Business center
  • 12 meeting rooms
  • Conference space (12109 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • 18 holes of golf
  • An outdoor pool
  • Arcade/game room
  • Spa tub

Accessibility

  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English

Room amenities

Be entertained

  • 40-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Crib/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Phone
  • Desk chair

Food and drink

  • Refrigerator
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Cleaning supplies

Special features

Dining

Sola Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Sola Bar - This bar is located by the pool. Open daily.
Deli Cafe - Onsite café. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: AUD 100.00 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 35 per person (approximately)
  • Credit card charges are subject to an extra charge of 1.3 percent

Renovations and closures

The following facilities or services will be unavailable from November 21 2022 to November 25 2022 (dates subject to change):
  • Swimming pool

Children & extra beds

  • Cribs/infant beds are available for AUD 10.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • CovidClean (Safehotels - global expert)
  • Intertek Cristal (3rd party expert - Global)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (WHO)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Novotel Resort Twin Waters
Novotel Twin Waters
Novotel Twin Waters Resort
Twin Waters Novotel
Twin Waters Novotel Resort
Twin Waters Resort

Frequently asked questions

Does Novotel Sunshine Coast Resort Hotel offer free cancellation for a full refund?
Yes, Novotel Sunshine Coast Resort Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Sunshine Coast Resort Hotel?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at Novotel Sunshine Coast Resort Hotel on 18 Dec 2022 start from CA $161, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Sunshine Coast Resort Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Sunshine Coast Resort Hotel?
Yes, there's an outdoor pool. The pool will be unavailable from November 21 2022 to November 25 2022 (dates subject to change).
Are pets allowed at Novotel Sunshine Coast Resort Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Novotel Sunshine Coast Resort Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Novotel Sunshine Coast Resort Hotel?
You can check in from 2 PM - 11:30 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.
What is there to do at Novotel Sunshine Coast Resort Hotel and nearby?
Have fun with onsite activities like kayaking, sailing, and volleyball. Additional recreation onsite includes segway rentals. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Novotel Sunshine Coast Resort Hotel also has a fitness center and an arcade, as well as a picnic area and a garden.
Are there restaurants at or near Novotel Sunshine Coast Resort Hotel?
Yes, Sola Restaurant offers pool views and poolside dining. Nearby restaurants include @Thai Place (2.3 mi), Bean There Done That Espresso Bar HQ (2.4 mi), and Tome (5.8 mi).
Does Novotel Sunshine Coast Resort Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Novotel Sunshine Coast Resort Hotel like?
Novotel Sunshine Coast Resort Hotel is in Twin Waters, a short 6-minute drive from Maroochydore, QLD (MCY-Sunshine Coast) and 8 minutes' walk from Mudjimba Beach. Travelers say this hotel is in a good location.

Overall score and ratings

7.8

Good

7.7/10

Cleanliness

8.1/10

Staff & service

7.7/10

Amenities

7.4/10

Property conditions & facilities

7.7/10

Eco-friendliness

10/10 Exceptional

Ananda, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Ken, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Restaurant staff rude
The newly refurbished room was very nice. The ladies at the front desk of the restaurant need an attitude adjustment they were very rude, if they don’t enjoy their job they should move on as it brings it down for most of the staff that were nice. The pool was closed the entire time we were there and we were not informed of this before our stay. My wife has a phobia of open water which is why we chose the Novotel because the first picture was of the beautiful pool set up. So we ended up on the SUNSHINE coast for one of the hottest weekends and couldn’t swim. If we were told the pool was not open we would have went somewhere else.
RICHEARD, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Jennifer, 1-night trip
Verified Hotels.com guest review

8/10 Very good

satish, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

A wonderful family stay!
We loved it here. We had so much fun and really enjoyed everything the resort had to offer. They are obviously short-staffed at the moment as housekeeping and the bar had some issues but everyone was doing their best! Can't recommend enough.
Suzanne, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Desperately needs upgrading
The activities makes this a good place to stay for families but the hotel desperately needs an upgrade for the price you pay for the rooms. One of the over water bungalows on the lagoon has an air con unit rusting and held up by duct tape. On the first night we wanted takeaway from the restaurant, tried to order online, it wouldn’t work, tried to order on the phone was told we couldn’t do a phone order, so then walked down and ordered asked about the online ordering they said it was broken, asked about the phone ordering they said yes you can phone order. Told them I just tried to and was told I couldn’t, oh sorry. Restaurant needs more of a variety and buffet restaurant is overpriced. Would stay again due to it being a good family destination but they desperately need an upgrade.
Danielle, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Chao-Ho, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Such a peaceful relaxing place. Lovely staff
Alan, 2-night family trip
Verified Wotif guest review