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Krystal Grand Cancun All Inclusive

4.0 star property
Beachfront hotel with spa, near Gaviota Azul Beach

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Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Altitude Master Suite, Ocean front | Private spa tub
Altitude Corner Suite, Partial Ocean view
Outdoor wedding area
Beach/ocean view

Reviews

7.4 out of 10
Good
Located near La Isla Shopping Mall, Krystal Grand Cancun All Inclusive is a haven for sun-seekers. Soak up the sun on white sand beaches, unwind with aromatherapy at Krystal Spa, or enjoy a refreshing cocktail at one of the three poolside bars. With in-room WiFi and helpful staff nearby to assist with tour arrangements or concierge services.

Popular amenities

  • Connecting rooms available
  • Bar
  • Spa
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Sauna
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels

For families (6)

  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Connecting/adjoining rooms available
The current price is CA $357
CA $438 total
includes taxes & fees
Apr 29 - Apr 30

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Sea view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Pillowtop bed
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Partial ocean view
  • 88 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Sea view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Resort view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • City view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Partial ocean view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Resort view
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Partial Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Partial ocean view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • Sea view
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Ocean view
  • 132 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Blackout drapes/curtains
  • Resort view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed
View from room

Krystal Cancun All Inclusive

  • Pool
  • Spa
  • Free parking
  • Free WiFi
7.4 out of 10, Good, 1,043 reviews
The price is CA $286
CA $352 total
includes taxes & fees
Apr 30 - May 1
Krystal Cancun All Inclusive
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About the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 6 min walk - 0.6 km
  • Forum Beach - 7 min walk - 0.7 km
  • Caracol Beach - 8 min walk - 0.7 km
  • Hotel Zone Beaches - 14 min drive - 5.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
  • Tulum Intl. Airport (TQO) - 155 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

At Krystal Grand Cancun All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and volleyball, plus you'll be just steps from Gaviota Azul Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and reflexology. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights include a free kid's club, a beach bar, and a sauna. Fellow travelers love the helpful staff and beach location.

All-inclusive

All-inclusive room rates at Krystal Grand Cancun All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 398 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 21
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured onsite self parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (late night)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach volleyball
  • Pool table
  • Snorkeling nearby

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 4 outdoor pools
  • Full-service spa
  • Sauna
  • Banquet hall
  • Outdoor entertainment area

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Espresso maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free extra futon
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Restaurante Ayami - Onsite restaurant. Reservations are required.
Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.
The Grill - Onsite family restaurant. Reservations are required. Open daily.
Risotto - Onsite restaurant. Reservations are required. Open daily.
Red Fish - This seafood restaurant serves brunch and lunch. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 4.02 per accommodation, per night

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Access to the Infinite pool is available only for guests staying at the Altitude Tower

Frequently asked questions

Does Krystal Grand Cancun All Inclusive offer free cancellation for a full refund?

Yes, Krystal Grand Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Grand Cancun All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Krystal Grand Cancun All Inclusive?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Grand Cancun All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Krystal Grand Cancun All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Krystal Grand Cancun All Inclusive?

No, this hotel doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.

What is there to do at Krystal Grand Cancun All Inclusive and nearby?

Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Grand Cancun All Inclusive also has a sauna and beach cabanas, as well as a picnic area and a garden.

Are there restaurants at or near Krystal Grand Cancun All Inclusive?

Yes, there's an onsite restaurant, Restaurante Ayami.

Does Krystal Grand Cancun All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Krystal Grand Cancun All Inclusive like?

Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach and 6 minutes' walk from Cancun Convention Center. The local area is walkable and popular for its beaches.

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Reviews

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Beach
Food
Location
Restaurant
View
Air conditioning
Drinks
Elevator

Reviews

10/10 Exceptional

Great stay

It was a great time. Our concierge Janer was great! I will definitely be coming back
Ricky, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful resort, many restaurant options.Just make sure you make reservations ahead, so you don't miss out. The beach location is superb.
Gildardo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Steven, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent front desk/concierge service & treatment

I had a great experience checking in with Cindy who upgraded me to a suite & allowed me access to the room when I got there at 9am + gave me the all-inclusive benefits to start right away instead of at noon (thanks to booking through this app!) I then met with my concierge Janer who was excellent, texted me all the hotel info I needed & more. He had a welcome gift sent to my room not long after arriving. When it came to check out time he gave me access to continue using the all-inclusive benefits until I left at 5pm (after checking out at noon) and he also gave me a complimentary access to the Moskito beach club (a Bali bed & the all inclusive!) Roberto at the Moskito beach club was amazing, after ordering a few drinks he just kept coming without asking for the rest of the day. He was super friendly and helpful. He also brought me lunch there which was pretty good too - pizza al pastor. The service at the buffet was almost non existent though. It seemed as though they were only there to clear tables. The service and meal I had at the oriental a la carte was excellent. The room was clean and spacious with gorgeous views of course. I had a huge patio to sit and enjoy the views, and even some music from coco bongo. This hotel is on the best beach in Cancun, so if you’re looking for an amazing beach and stay to go with it, definitely book here.
Sharon, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The location is great and the beach is beautiful. Some of the servers are kind of rude but overall it was a good experience.
Julissa, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great experience overall. The personal service via whatapp really be helpful. The staffs are nice and easy to communicate. Highly recommended given the price.
Sheldon, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Aleksey, 1-night trip
Verified Expedia guest review

2/10 Poor

Ryan Oneil, 4-night trip
Verified Expedia guest review

8/10 Very good

Good location and staff were nice. The food for the reservation required restaurants were average. Buffet was great. Overall good stay and will stay again
Michael, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nagassan, 3-night trip
Verified Expedia guest review

8/10 Very good

Paul, 3-night trip
Verified Expedia guest review

10/10 Exceptional

DAISUKE, 2-night trip
Verified Expedia guest review

6/10 Good

?
Joseph, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Xin, 7-night trip
Verified Expedia guest review

2/10 Poor

Cuando entre huele mal a húmedo quizás por las plantas quizás pero enrealidad muy mal olor y los elevadores sucios y lentos casi no tienen variedad de comida . Y los cuartos no son como los enseńan en las fotos son horribles las cortinas parecieran de la era de los 80 viejas y amarillas los pisos con arena las paredes se miran viejas necesitan un update no recomendable quedarse aquí mejor vayan al Krystal Cancún queda al lado es más limpio que el grand krystal Cancún
Gicela, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Subrahmanya Mohan, 3-night trip
Verified Expedia guest review

6/10 Good

Reeveka, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Good!
Helena, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Sunil, 5-night trip
Verified Expedia guest review

8/10 Very good

Staff was great! Janer was very helpful when needed!
Christina, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Just a little bit longer on the pickup time. But other than that, everything was excellent. Definitely i will used Expidia in my next trip.
ADAN, 5-night romance trip
Verified Expedia guest review

6/10 Good

First room was despicable, bathroom peeled off and very dirty, mirror corroded, dirt marks in the room, very uncomfortable bed (way too old) After complain through Expedia and front desk, they changed the room, this room was WAY better, they tried very hard to make it up (which I’m very happy for it), they brought a courtesy sparkling wine and snacks. Appreciate their effort to make our stay the best they could Although 2 elevators were not working (out of 4) which was inconvenient, and additional food was denied in one restaurant (as the steps are just those, so I leave hungry)… pretty bad. But overall after the change was good
Sergio Daniel, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

La amabilidad de los bartender, roberto, candy y su compañero moskito club y lobby bar y la sra. Paty de la cafeteria super amable. Solo un detalle los dias de mi estadia nunca hicieron refill mi refrigerador de la habitacion, lo tenia que traer de afuera pero en cuanto lo demas exelente la playa mas bonita!
Claudia Teresa, 4-night family trip
Verified Expedia guest review

6/10 Good

It was just okay. Only 3 restaurants, and you only had a 2 hour window to make reservations. Rarely do they accept walk ins. Room looks wack in real life in comparison to the pictures. MAJOR updates needed. Elevators get stuck and are super slow. Sometimes they’ll skip you, Ocean view itself was nice. Beach area was nice but they need way more chairs. Drinks strongish.
Alexis, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Absolutely gorgeous location, very slo check in, so so complicative to book restaurants and even you hav reservation you stay in line for 45 mins. Cleaner knock our door by 9am and ask if we need her service, no sign on door do not disturb. Over all OK due to location and gorgeous ocean. Oh, food in buffet is very limited.
Marina, 2-night romance trip
Verified Expedia guest review