Guests
All properties in Carcassonne, Aude, France

Mercure Carcassonne la Cite Hotel, Carcassonne

4-star hotel with restaurant, near Chateau Comtal

  • Free WiFi and free parking
From
$128 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Privilege, Premium Double Room, 1 Double Bed with Sofa bed - Guest Room
  • Privilege, Premium Double Room, 1 Double Bed with Sofa bed - Guest Room
  • Outdoor Pool
  • Privilege, Premium Double Room, 1 Double Bed with Sofa bed - Living Room
  • Privilege, Premium Double Room, 1 Double Bed with Sofa bed - Guest Room
Privilege, Premium Double Room, 1 Double Bed with Sofa bed - Guest Room. Image 1 of 47
1 / 47Privilege, Premium Double Room, 1 Double Bed with Sofa bed - Guest Room
18, Rue Camille Saint-Saens, Carcassonne, 11000, Aude, France
8.4.Very Good.
  • Great location near Carcassonne cite and good base for a day

    Jul. 27, 2019

  • Great location for exploring carcassonne with a short walk to the main gate

    Jul. 16, 2019

See all 213 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Quiet
Safe
Convenient
Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 80 smoke-free guestrooms
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • Business center

What’s around

  • Heart of Carcassonne
  • Chateau Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Aude Gate - 7 min walk
  • Basilica of St. Nazaire and St. Celse - 9 min walk
  • Basilica of Saint-Nazaire - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Privilege, Premium Double Room, 1 Double Bed with Sofa bed
  • Classic Double Room, 1 Double Bed
  • Superior Twin Room, Multiple Beds
  • Twin Room, Classic Twin Room, 2 Single Beds

What’s around

Landmarks

  • Heart of Carcassonne
  • Chateau Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Aude Gate - 7 min walk
  • Basilica of St. Nazaire and St. Celse - 9 min walk
  • Basilica of Saint-Nazaire - 11 min walk
  • Pont-Neuf de Carcassonne - 13 min walk
  • Canal du Midi Harbor Master's Office - 27 min walk
  • Carcassonne Golf - 2.6 mi / 4.2 km

Getting around

  • Carcassonne (CCF-Pays Cathare) - 7 min drive
  • Castres (DCM-Mazamet) - 57 min drive
  • Carcassonne Station - 27 min walk
  • Couffoulens Station - 10 min drive
  • Pomas Station - 17 min drive
map
See on map
18, Rue Camille Saint-Saens, Carcassonne, 11000, Aude, France

At a glance

Hotel size

  • This hotel has 80 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor seasonal pool
  • Pool sun loungers
  • Golfing nearby
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 3
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Grab bar - near toilet

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Phone

More

  • In-room safe

Special features

Dining

La Vicomte - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15 per person (approximately)
  • Late check-out can be arranged for an extra charge of EUR 40 (subject to availability)

Children and extra bedsPay at property

  • Guests must contact this property in advance to reserve cribs/infant beds

PetsPay at property

  • Pets are allowed for an extra charge of EUR 10 per pet, per day
  • Service animals exempt from fees

Pool, spa, and gym (if applicable)Pay at property

  • Pool access available from 9:00 AM to 8:30 PM
  • The seasonal pool is open from June to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and dinner.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash.

Also known as

  • Mercure Carcassonne Porte Cite Hotel
  • Mercure Carcassonne Porte de la Cite
  • Mercure Carcassonne La Cite
  • Mercure Carcassonne La Cité
  • Mercure Carcassonne la Cite Hotel Hotel
  • Mercure Porte Cite Hotel
  • Mercure Carcassonne la Cite Hotel Carcassonne
  • Mercure Carcassonne la Cite Hotel Hotel Carcassonne
  • Mercure Carcassonne Porte Cite
  • Mercure Porte Cite
  • Mercure Carcassonne Porte De La Cite Hotel
  • Mercure Carcassonne Cite
  • Mercure Carcassonne Cite Hotel
  • Mercure Cite Hotel
  • Mercure Cite

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Mercure Carcassonne la Cite Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking and electric vehicle charging are available.
  • Yes, there's a seasonal outdoor pool. Guests have pool access from 9:00 AM to 8:30 PM.
  • Yes, pets are welcome. There's a charge of EUR 10 per pet, per day. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge of EUR 40 (subject to availability). Express check-in and contactless check-in and check-out are available.
  • Yes, La Vicomte offers local cuisine. Nearby restaurants include Maison Du Cassoulet (6-min walk), La Maison De La Blanquette (6-min walk), and La Courtine (6-min walk).
  • Mercure Carcassonne la Cite Hotel has a seasonal outdoor pool and a garden.
8.4.Very Good.
  • 6.0.Good

    Premier inn is actually better than this

    Somewhat tired hotel. Quite basic and our room was v small. Our room had not been aired for sometime. Front desk staff were helpful enough but the restaurant staff had little patience for our slow and badly pronounced French - maybe they recently worked in Paris and brought their bad tempers with them? Restaurant food was okay. I was thinking of another night before actually arriving but was quite pleased to be leaving the next day.

    TERENCE, 1 night trip, Aug. 22, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great location

    The location of this hotel is perfect for exploring Carcassonne. We had a comfortable room overlooking the garden. It’s pet friendly and has parking on site. The staff were helpful and the basic breakfast was plenty for us.

    1 night trip, Aug. 20, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Quiet atmosphere, friendly staff. Easy access to the Cite of Carcassonne.

    Loïc, 1 night romance trip, Aug. 7, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Lovely hotel and a fantastic location.

    G, 1 night romance trip, Jul. 30, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Weekend break

    Nice clean hotel. Good position in town. Good breakfast. Nice pool area,lovely gardens

    LESLEY, 3 night trip, Jul. 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was excellent! Very professional, courteous, and helpful. We enjoyed the food at the restaurant and it was reasonably priced. The hotel’s location near the cite de Carcassonne was very convenient. I’ll stay at Mercure from now on whenever possible.

    2 night trip, Sep. 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great short break

    Very comfortable hotel in an excellent location. Clean rooms and helpful, friendly staff

    3 night trip, Sep. 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great

    Great location, lovely room, fantastic food, helpful staff. Could not fault this hotel.

    lucy, 3 night trip, Sep. 13, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Location perfect!!! Great service and good info. Right in the middle of great food outlets.

    2 night romance trip, Sep. 12, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great price. Great value. It’s obnoxious that Expedia’s app requires me to say more

    1 night trip, Sep. 6, 2019

    Verified Expedia guest review

See all 213 reviews