voco Gold Coast, an IHG Hotel

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2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers
2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers
Standard Room, 1 King Bed, City View | View from room

Overview of voco Gold Coast, an IHG Hotel

voco Gold Coast, an IHG Hotel

4.5 star property
Luxury hotel with full-service spa, connected to the convention center, near SkyPoint Observation Deck

8.6/10 Fabulous

1,006 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $157
Price available on 10/26/2022
Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Self parking
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
For families
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

Choose dates to view prices

About this area

What's nearby

  • In Surfers Paradise
  • Surfers Paradise Beach - 1 min drive
  • Cavill Avenue - 2 min drive
  • Slingshot - 6 min drive
  • Robina Town Centre - 11 min drive
  • Warner Bros. Movie World - 24 min drive
  • Dreamworld - 29 min drive

Getting around

  • Coolangatta Airport (OOL) - 34 min drive
  • Varsity Lakes Station - 19 min drive
  • Gold Coast City Coomera Station - 22 min drive
  • Helensvale Station - 25 min drive
  • Florida Gardens station - 15 min walk

About this property

voco Gold Coast, an IHG Hotel

4.5-star luxury hotel in the heart of Surfers Paradise
Take advantage of a terrace, a coffee shop/cafe, and a garden at voco Gold Coast, an IHG Hotel. Indulge in a facial, a hot stone massage, and a body scrub at L Aqua Day Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature brunch and happy hour. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and a front desk safe
  • Wedding services, multilingual staff, and concierge services
  • Smoke-free premises, a porter/bellhop, and a gift shop
  • Guest reviews speak highly of the central location, helpful staff, and first-rate property condition
Room features
All 389 rooms have comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the comfortable rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

Languages

Arabic, Chinese (Mandarin), English, Filipino, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 389 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 20 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)
  • Children's menu
  • Toys
  • Pool gate

What to do

  • Beach nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • 9 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Spa tub

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Stair-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • Filipino
  • Japanese
  • Korean

Room amenities

Be entertained

  • LCD television
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Waves Buffet Restaurant - This buffet restaurant serves breakfast only. Reservations are required.
Cliffords Grill & Lounge - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open select days.
Social House - This bar serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: AUD 50 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 29.5 for adults and AUD 15 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.5 percent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AUD 65.0 per night

Parking

  • Self parking costs AUD 20 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 9:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

Frequently asked questions

Does voco Gold Coast, an IHG Hotel offer free cancellation for a full refund?
Yes, voco Gold Coast, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at voco Gold Coast, an IHG Hotel?
As of 26 Sept 2022, prices found for a 1-night stay for 2 adults at voco Gold Coast, an IHG Hotel on 27 Oct 2022 start from CA $221, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at voco Gold Coast, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at voco Gold Coast, an IHG Hotel?
Yes, there are 2 outdoor pools. Guests have pool access from 6:00 AM to 9:00 PM.
Are pets allowed at voco Gold Coast, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at voco Gold Coast, an IHG Hotel?
Yes. Self parking costs AUD 20 per night. Parking spots may be limited.
What are the check-in and check-out times at voco Gold Coast, an IHG Hotel?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at voco Gold Coast, an IHG Hotel and nearby?
Have fun with activities like hiking, kayaking, and parasailing, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Voco Gold Coast, an IHG Hotel also has a fitness center and spa services, as well as a garden.
Are there restaurants at or near voco Gold Coast, an IHG Hotel?
Yes, there are 3 onsite restaurants. Nearby restaurants include Amin's Kitchen (4-min walk), Cocohut Taste of Thailand (5-min walk), and Govindas Surfers Paradise (6-min walk).
What's the area around voco Gold Coast, an IHG Hotel like?
Voco Gold Coast, an IHG Hotel is located on the Strip in Surfers Paradise, a short 5-minute walk from Surfers Paradise Beach and 9 minutes' walk from Cavill Avenue. Travelers say the local area is very central close to public transit.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

Great location and service
We stayed in a standard room with 2 beds for 5 nights during the school holidays. The room was a little dated, but generally clean and comfortable. It’s quite small, but we were out and about every day so it wasn’t a huge problem. With 2 kids, I probably would prefer somewhere a bit bigger. There’s a nice little play area for kids in the lobby. Also we didn’t have a problem getting a car park space. The only detail that I missed at the time of booking was the double beds in the rooms. Although the beds were comfortable, my husband and I did find it a bit small and we’re not big people. The reception staff were friendly and helpful. Check in and check out was easy. The location of the hotel was excellent. It was an easy walk to Cavill and the beach. Overall, a good stay.
Hsiu-Wen, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Extremely disappointed
Poorly run hotel with many issues. Toilets in hotel foyer were very dirty and hand sanitizer at breakfast continually empty. The rooms are not cleaned properly. Staff and management poorly handled problems I had with my room. Used tissues left in bathroom, what appeared to be blood on toilet roll, lollies under bed and carpet with sand everywhere. Extremely overpriced for what you get.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Zushan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Gold Coast getaway
The customer counter staff Ms Marina was really helpful and friendly. She really help make the stay extra comfortable. Thumbs up to her.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

sookki, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chon Wai, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aleksandar, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I'll be back
Absolutely loved it, I will be back
Stella, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

GREAT STAY
LOVED the HOTEL, LOCATION & COMFORT. Was a little peeved (IF I was being picky) when the receptionist told me there was an extra $100 deposit to pay on my credit card, THEN tried to take ALL OF THE MONEY out of the credit card, when we had ALREADY mentioned that I wanted to pay cash! But maybe English wasn't his first language, so no big deal really! Otherwise FABULOUS STAY!!
FRANCIS, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel and Staff
Reception staff who assisted us was amazing! Forgot his name though.
Hazel, 3-night trip with friends
Verified Hotels.com guest review