Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Naala Tulum, Tulum

3.5-star hotel with outdoor pool, near Tulum National Park

  • Free WiFi and free parking
From
$157 CAD

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  • Naala Tulum, Tulum
  • Naala Tulum, Tulum
  • Pool
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  • Naala Tulum, Tulum
Naala Tulum, Tulum. Image 1 of 34
1 / 34Naala Tulum, Tulum
Av. Cobá Sur, Región 014, Tulum, 77760, QROO, Mexico
8.6.Fabulous.
  • My review has to be taken into consideration that the hotel is still in construction. The…

    Jan. 24, 2021

  • Excellent place to stay Excellent room and service Nicely situated in Tulum Very safe…

    Nov. 15, 2021

See all 156 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays48 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Dining options
Convenient
Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 106 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 1 outdoor pool
  • Airport shuttle
  • Terrace

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Tulum National Park - 1 min walk
  • Dos Aguas Park - 27 min walk
  • SFER IK - 35 min walk
  • Las Palmas Public Beach - 41 min walk
  • Tulum Mayan Ruins - 2.4 mi / 3.9 km
  • Playa Paraiso - 2.4 mi / 3.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room
  • Family Apartment, 2 Bedrooms
  • Deluxe Quadruple Room
  • Superior Room (Smart)
  • Superior Quadruple Room (Smart)

What’s around

Landmarks

  • Tulum National Park - 1 min walk
  • Dos Aguas Park - 27 min walk
  • SFER IK - 35 min walk
  • Las Palmas Public Beach - 41 min walk
  • Tulum Mayan Ruins - 2.4 mi / 3.9 km
  • Playa Paraiso - 2.4 mi / 3.9 km
  • Tulum Beach - 2.6 mi / 4.2 km
  • Playa Ruinas - 2.7 mi / 4.3 km
  • Gran Cenote - 3.1 mi / 5 km
  • Tulum Monkey Sanctuary - 4.7 mi / 7.5 km
  • Sian Ka'an Biosphere Reserve - 5.6 mi / 9 km

Getting around

  • Airport shuttle (surcharge)
map
See on map
Av. Cobá Sur, Región 014, Tulum, 77760, QROO, Mexico

At a glance

Hotel size

  • This hotel has 106 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free uncovered onsite self parking
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli

Things to do

  • Number of outdoor pools - 1

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Cleaning fee: USD 1.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

  • Naala Tulum Hotel
  • Naala Tulum Tulum
  • Naala Tulum Hotel Tulum

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Naala Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include El Capitan (9-min walk) and Kitchen Table (2.1 mi).
  • Yes, an airport shuttle is available.
  • Naala Tulum has an outdoor pool and a garden.
8.6.Fabulous.
  • 10.0.Exceptional

    Concepto único y muy agradable!

    Esta ubicado en una zona que empieza a crecer, el concepto es único e innovador, todo excelente desde la atención, imagen, limpieza, etc, solo el piso de la habitación no me gustó es puro cemento, fuera de ahí todo bien.

    hector manuel, 1 night trip, Oct. 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Jungle Oasis

    We loved our stay here! The property is absolutely beautiful, and situated right in between Tulum downtown and Tulum beach. The rooftop here is such an oasis that we took full advantage of. Within walking distance (or a bike ride) of everything we wanted to see.

    Rachel, 3 night trip, Oct. 23, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Beautiful facility with rooftop pools, hammocks, etc, acceptable food and prices, service (excluding housekeeping, who offered to come every day) spotty but polite. Nice location!

    6 night trip, Sep. 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place

    SAMER, 2 night romance trip, Sep. 5, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The hotel is beautiful, love the vibe. The beds are comfortable, and breakfast is excellent. Unfortunately, the elevators were not working, we had to walk up 5 flights of stairs to get to breakfast every day. The pillows are a little hard for my comfort, and we lost power a couple times througout our stay. The hotel is very well situated, there is a bakery and restaurant right infront of it, and the lobby is beautifully decorated. Also, they have a scent box, and you can smell this beautiful aroma throughout the hotel. the pool is not that big, but its good enough to refresh yourself.

    Veronica, 6 night trip with friends, Aug. 21, 2021

    Verified Orbitz guest review

  • 6.0.Good

    Pros: The staff were excellent, the property very attractive, the A/C nothing shy of wonderful, and the toilets never failed to flush (sometimes an issue if you stay at the beach). Cons:The beds were very soft, the pillows thick, and the room had several glowing lights that interrupted the darkness while sleeping. None were great for me to rest easily. Also, our deadbolt did not work and was never fixed while we were there, two female travelers.

    4 night trip with friends, Aug. 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Helpful and friendly staff. Beautiful rooftop pool, lush garden, and swanky lobby bar. Family friendly was perfect for us. Ten minute drive to beach!

    2 night family trip, Aug. 11, 2021

    Verified Expedia guest review

  • 6.0.Good

    Check in took a long time and not because we were in line but he just took his time for the check in. Same thing with breakfast we ordered something so simple and it took an hour to get food. Also we rented an ATV and it was a really bad quality. It would randomly turn off and go sideways and guess what? They also took a LONG time to bring to the hotel when we had requested it the night prior! Lastly the taxi to pick us up wanted to charge us triple the cost of the area. We had to walk outside from the hotel to get another taxi and pay 50MX pesos.

    Mariana, 2 night trip with friends, Aug. 1, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Great hotel!

    Free parking, really comfy bed, great sized room, and the rooftop pools are gorgeous. The location of this hotel is nearby to the beach zone but not in the expensive area - it’s perfectly positioned between beach and downtown. You can rent bicycles to go between the two, or use the self parking like I did - so easy.

    Sarah, 1 night trip, Jul. 31, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    everything was perfect

    4 night romance trip, Jul. 30, 2021

    Verified Expedia guest review

See all 156 reviews