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Hotel Riu Tequila - All Inclusive

Photo gallery for Hotel Riu Tequila - All Inclusive

Aerial view
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, laptop workspace, blackout drapes

Overview of Hotel Riu Tequila - All Inclusive

Hotel Riu Tequila - All Inclusive

3.5 star property
Suburban property with spa, near Quinta Avenida

8.2/10 Very good

1,002 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Ave Xaman-ha, Manzana 3, Lote 19, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 30 min walk
  • Playa del Carmen Main Beach - 32 min walk
  • Playacar Golf Club - 3 min drive
  • Playa del Carmen Maritime Terminal - 10 min drive
  • Mamitas Beach - 16 min drive
  • Xplor Theme Park - 16 min drive
  • Xcaret Eco Theme Park - 19 min drive
  • Ferry to Cozumel - 24 min drive
  • Tres Rios Ecopark - 30 min drive
  • Maroma Beach - 37 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.5 miles/20 km
  • Free beach shuttle

Restaurants

  • Doña Aurelia - 5 min drive
  • Ristorante Latinos - 6 min drive

About this property

Hotel Riu Tequila - All Inclusive


Property Location
With a stay at Hotel Riu Tequila - All Inclusive in Playa del Carmen (Playacar), you'll be within a 10-minute drive of Quinta Avenida and Playa del Carmen Main Beach. This all-inclusive property is 2.8 mi (4.4 km) from Playa del Carmen Maritime Terminal and 4.3 mi (6.8 km) from Mamitas Beach Club.

Rooms
Make yourself at home in one of the 630 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a health club. Additional amenities at this Art Deco property include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands. The complimentary beach shuttle makes getting to the surf and sand a breeze.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Satisfy your appetite at Rosa Roja, one of the property's 5 restaurants. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.


Business, Other Amenities
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 630 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Offsite

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 5 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • Free beach shuttle
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing
  • Shopping
  • Pool table
  • Beach nearby
  • Golf lessons nearby
  • Scuba diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 4 outdoor pools
  • Full-service spa
  • Nightclub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Rosa Roja - This buffet restaurant serves breakfast, lunch, and dinner.
Bamboo - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Rinascita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Black Cow - Onsite steakhouse. Open daily.
Beach Club - This buffet restaurant serves lunch, dinner, and light fare. Reservations are required. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Tequila
Riu Tequila All Inclusive
Riu Tequila All Inclusive Playa del Carmen
Riu Tequila Playa del Carmen
Tequila Riu
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Hotel Riu Tequila
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico
Clubhotel Riu Tequila
Rui Tequila
Hotel Riu Tequila All Inclusive Playa del Carmen
Hotel Riu Tequila All Inclusive

Frequently asked questions

Does Hotel Riu Tequila - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Tequila - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Riu Tequila - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Riu Tequila - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Hotel Riu Tequila - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Riu Tequila - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Tequila - All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM.
What is there to do at Hotel Riu Tequila - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing. Additional recreation onsite includes aerobics. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Hotel Riu Tequila - All Inclusive also has 5 bars, a nightclub, and a sauna, as well as a health club and a garden.
Are there restaurants at or near Hotel Riu Tequila - All Inclusive?
Yes, there are 5 onsite restaurants, featuring Asian cuisine.
Does Hotel Riu Tequila - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Tequila - All Inclusive like?
Hotel Riu Tequila - All Inclusive is a short 1-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 20 minutes' walk from Mahi Golf Course. The local area is central and popular for its beaches.

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.2/10

Amenities

8.3/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Stephanie Lopez, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Rosario, 10-night trip
Verified Expedia guest review

10/10 Exceptional

The property location is excellent if you planning to go around the area. We went to xcaret parks and we were 15 minutes away from everything. Excellent atmosphere in the hotel for the whole family. The only thing is if it rain you need an umbrella to get to the dinning areas
Adriana, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The best all inclusive I ever been. I had a great time the food is excellent
Adriana, 8-night romance trip
Verified Expedia guest review

8/10 Very good

Property review: nice Property, they kept the property clean, sanitized. Staf is very friendly and attentive. Major complaint is they botched my reservation for a suite and i had to get a standard room and this was my birthday vacation.
Marco, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

What I like the most was the entertainment.
Norma, 4-night family trip
Verified Expedia guest review

6/10 Good

The property was beautiful, the food amazing, the hotel was gorgeous. BUT the staff/ management was horrible. The front desk was rude. There was an uncomfortable and unsafe situation we had with a security guard. Employee name Hachim. He stared and follow my girlfriend and I for over 20 minutes while we were at the pool, not bothering anyone nor making any other issues. And when my girlfriend attempted to go to the bathroom he continues to watch her and stare at her. Then when we went to the front desk to make a complaint the employee -Ivan was rude to begin with and said we were lying. Then he tried lying and covering up for the security guard by saying there were people fighting which was all a lie. I have photographs of the security guard and it clearly shows he was staring and looking at us. When then asked to speak to a manager he laugh and took it as a joke and said he did no such thing even after we showed the pictures to him. Manager name - Heraldo. When he called the security guard Hachim to ask him about it he denied at even following us or watching us although we had the picture proof. The manager Heraldo then brush it off and began to say my girlfriend and I were being violent for wanting to file a complaint. When asked what will be done about the situation the manager did nothing nor did he say anything to his employee about the incident. This is extremely Unacceptable. Something has to be done about this.
edwin alexander, 5-night family trip
Verified Expedia guest review

4/10 Fair

The property is fair not excellent, the pool is extremely hot and disgusting. There is not a coffee maker in the room so if you want a coffee and you stay in a very far room as we did you have to walk a long long way to the lobby. No carts for help, no elevators and is funny that they do not allow minors at the club but you have in the room 4 full bottles of GIN, TEQUILA,RON AND VODKA all for free so common sense is really absent in here. It will be great if they can provide some bicycles or golf carts to get to the downtown or to get to the rooms faster. I will reconsider this hotel and probably wont come back again though the personal was very nice.
Natalia, 5-night family trip
Verified Expedia guest review

4/10 Fair

We liked the entrance to the property, thought it was very luxurious, but the customer service was bad thoughout the trip. We were getting bit up by something in the room, and we asked to be switched to another room. A man named Gerardo there was kind enough to accommodate us. The steakhouse dinner was limited seating, which is NOT all inclusive. Bad experience overall. Unfortunately will never stay at a RIU hotel again.
Gerardo, 9-night family trip
Verified Expedia guest review

2/10 Poor

Antwan, 4-night trip
Verified Expedia guest review