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All properties in Playa del Carmen, Quintana Roo, Mexico
All inclusive

Riu Palace Mexico All Inclusive, Playa del Carmen

All-inclusive beachfront property with spa, near Quinta Avenida

  • Free buffet breakfast, free WiFi, and free parking
From
$276 CAD

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
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1 / 93Outdoor Pool
8.8.Fabulous.
  • The Hotel was Beautiful. Everything was clean and up to standard. The staff were…

    Apr. 1, 2021

  • I booked through hotels.com and requested a refund after the first night, after speaking…

    Mar. 13, 2021

See all 330 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Quiet
Shopping
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 434 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Children's club
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds (free)

What’s around

  • In Playacar
  • Quinta Avenida - 31 min walk
  • Playa del Carmen Maritime Terminal - 32 min walk
  • Playa del Carmen Main Beach - 32 min walk
  • Playacar Golf Club - 38 min walk
  • Nuestra Senora del Carmen Catholic Church - 41 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite (U)
  • Junior Suite (Superior (U))
  • Suite (U)
  • Suite, Jetted Tub (U)
  • Junior Suite (M)
  • Junior Suite (L)
  • Junior Suite (Superior, L)
  • Junior Suite (E)
  • Junior Suite (Superior E)
  • Junior Suite, Garden View (M)
  • Junior Suite (B2C-US)
  • Superior Suite (B2C-US)
  • Suite (B2C-US)
  • Suite, Jetted Tub (B2C-US)
  • Suite (M)
  • Suite, Jetted Tub (M)
  • Suite (L)
  • Suite, Jetted Tub (L)
  • Suite (E)

Location

  • In Playacar
  • Quinta Avenida - 31 min walk
  • Playa del Carmen Maritime Terminal - 32 min walk

What’s around

Landmarks

  • In Playacar
  • Quinta Avenida - 31 min walk
  • Playa del Carmen Maritime Terminal - 32 min walk
  • Playa del Carmen Main Beach - 32 min walk
  • Playacar Golf Club - 38 min walk
  • Nuestra Senora del Carmen Catholic Church - 41 min walk
  • Plaza Paraiso - 29 min walk
  • Paseo del Carmen - 29 min walk
  • Yucatek Divers - 35 min walk
  • 3D Museum of Wonders - 38 min walk
  • Central Square - 39 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

At a glance

Size

  • 434 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Number of living rooms
  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to offsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room.

The spa is open daily.

Dining

Don Julian - This buffet restaurant serves breakfast and dinner.

La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Bodega - This restaurant specializes in Mexican cuisine. Open daily.

Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Tennis on site
  • Fitness classes on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Playa Del Carmen
  • Rui Palace Mexico
  • Mexico Palace Riu
  • Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
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  • Riu Mexico Inclusive Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Palace Mexico All Inclusive All-inclusive property
  • Riu Mexico Inclusive inclusiv
  • Riu Palace Mexico
  • Riu Palace Mexico All Inclusive
  • Riu Palace Mexico All Inclusive Playa del Carmen
  • Riu Mexico
  • Riu Palace Mexico Hotel
  • Riu Palace Mexico Playa Del Carmen
  • Riu Palace Playa Del Carmen

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Riu Palace Mexico All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - anytime. Check-out time is 11:00 AM. Express check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring Italian cuisine. Nearby restaurants include El Gran Taco (2.2 mi), El Nero (2.4 mi), and Hot Casual Food (2.7 mi).
  • Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Riu Palace Mexico All Inclusive also has 4 bars and a sauna, as well as a health club and a garden.
8.8.Fabulous.
  • 10.0.Exceptional

    Feb 12-16

    Service was amazing! I could tell cleanliness was a top priority! The staff did a great job with scheduling our Covid test...timely results! Food was good, not great. Great all-inclusive for couples, friends, and families! Will return again😊

    jennifer, 4 night trip with friends, Feb. 12, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Do not like the open layout of the rooms. Rooms offer no privacy between bathroom and sleeping area.

    3 night trip with friends, Jan. 20, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    This was my first all inclusive. The hotel is very clean, every one was following covid precautions. The staff is super friendly.. several even got to know me by name after the first day. The food was good (not amazing). I felt very safe, welcomed and pampered.

    Adam, 5 night trip with friends, Jan. 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great vacation

    Safety measures were in place all the time. Staff members were too friendly, service was great, food was awesome.

    George, 3 night family trip, Jan. 15, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Restaurants are good, sometimes really good. The rest of the time the food is o'k. Staff is great. Rooms need renovation (our toilet seat was disgusting, one of the sinks was leaking, water from shower was all over room floor). Overall, satisfied with the stay. The best part is staff that was ready to serve and help any minute.

    Dmitriy, 13 night family trip, Jan. 10, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Everything was top notch, great rooms, endless food,wonderfull property,excellent staff

    Michael, 7 night romance trip, Jan. 5, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Food was good, Staff was very friendly. Would definitely recommend!

    7 night trip with friends, Dec. 30, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice property. They are keeping it clean and sanitized all the time. Staff are all wearing masks.

    VK, 3 night romance trip, Dec. 29, 2020

    Verified Expedia guest review

  • 6.0.Good

    This is really a 3-star hotel. Staff was great but hotel is really old and is in big need of renovation. Food is average, nothing amazing.

    4 night family trip, Dec. 26, 2020

    Verified Orbitz guest review

  • 8.0.Very Good

    The hotel, beach and pools were very clean, food was amazing, and service was great! The rooms were clean but, as a family with kids there was no privacy for changing and the beds were small with no space between them. Our first room the air didn’t work, so we moved rooms and then our safe didn’t work in the new room.

    7 night family trip, Dec. 24, 2020

    Verified Expedia guest review

See all 330 reviews