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Riu Palace Mexico All Inclusive

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Property grounds
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
4 outdoor pools, pool umbrellas, sun loungers
4 outdoor pools, pool umbrellas, sun loungers

Overview of Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive

4.0 star property
All-inclusive beachfront property with spa, near Playa del Carmen Main Beach

8.8/10 Fabulous

1,018 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Playacar
  • Playa del Carmen Main Beach - 31 min walk
  • Playacar Golf Club - 2 min drive
  • Quinta Avenida - 8 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Mamitas Beach - 17 min drive
  • Xplor Theme Park - 17 min drive
  • Xcaret Eco Theme Park - 19 min drive
  • Ferry to Cozumel - 25 min drive
  • Maroma Beach - 35 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km

Restaurants

  • Doña Aurelia - 6 min drive
  • Ristorante Latinos - 6 min drive

About this property

Riu Palace Mexico All Inclusive

At Riu Palace Mexico All Inclusive, you can hit the beach to get a beach massage or relax in a sun lounger, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. 4 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 6 restaurants, serves breakfast and dinner. Other highlights at this upscale property include 4 bars/lounges, a free kid's club, and a poolside bar. Fellow travelers say good things about the helpful staff and beach location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 434 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Free children's club
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Volleyball
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Free use of nearby fitness center
  • Bicycle rentals nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 4 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances

Spa

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Dining

Don Julian - This buffet restaurant serves breakfast and dinner.
La Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
La Bodega - This restaurant specializes in Mexican cuisine. Open daily.
Miyagi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards. Cash is not accepted.</p><p>This property reserves the right to pre-authorize the guest's credit card prior to arrival. </p>
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Does Riu Palace Mexico All Inclusive offer free cancellation for a full refund?
Yes, Riu Palace Mexico All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Palace Mexico All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Palace Mexico All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Riu Palace Mexico All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Riu Palace Mexico All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Riu Palace Mexico All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Express check-in and check-out are available.
What is there to do at Riu Palace Mexico All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 4 outdoor swimming pools. Riu Palace Mexico All Inclusive also has 4 bars and a sauna, as well as a health club and a garden.
Are there restaurants at or near Riu Palace Mexico All Inclusive?
Yes, there are 6 onsite restaurants, featuring Italian cuisine.
Does Riu Palace Mexico All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Riu Palace Mexico All Inclusive like?
Riu Palace Mexico All Inclusive is in Playacar, a short 1-minute walk from Piste Cyclable sur Paseo Xaman-Ha.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

9.3/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

8/10 Very good

Verified Orbitz guest review

6/10 Good

Good location, food was ok not great tho.. felt safe and the beach was nice.
Munguia, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Just spend an amazing weekend at Riu palace Mexico. Weather was amazing. Clean beaches, tasty food, friendly staff, clean rooms.
Agnieszka, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was very friendly and treated us very very well!!!
Bonnie S, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Richard, 5-night trip
Verified Expedia guest review

6/10 Good

Ok at best. Staff not very invitin
Bryce, 5-night romance trip
Verified Expedia guest review

6/10 Good

la comida no mi buena
Meileen, 3-night family trip
Verified Expedia guest review

8/10 Very good

Lisa Elaine, 5-night trip
Verified Orbitz guest review

8/10 Very good

The best service!, but the room are old and the not smell good, they need to renovations and put the bathroom more private.
David, 4-night family trip
Verified Expedia guest review

8/10 Very good

The beach was very clean. The shows were great. the pool had tiles missing. The wifi was not very good..
Ann, 6-night family trip
Verified Expedia guest review