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Luna Palace Hotel and Suites

Photo gallery for Luna Palace Hotel and Suites

Porch
Private beach
Outdoor pool
View from room
Family Suite, 1 Bedroom | In-room safe, blackout drapes, iron/ironing board, free WiFi

Overview of Luna Palace Hotel and Suites

Luna Palace Hotel and Suites

3.0 star property
Zona Dorada beachfront hotel with outdoor pool and restaurant

7.6/10 Good

593 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
  • Non-smoking
The price is CA $203
Price available on 01/02/2023
Map
Ave Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Children's pool
  • Waterslide
  • Pool bar
  • Swim-up bar
  • Room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Kitchenette
  • Premium TV channels
  • Garden

Room options

About this area

What's nearby

  • In Zona Dorada
  • The Mazatlan Malecón - 11 min drive
  • Mazatlán Aquarium - 16 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 39 min drive

Restaurants

  • Angelo's - 4 min walk
  • Chile's Pepper - 5 min walk
  • Tony's On The Beach - 5 min walk
  • El Fish Market - 5 min walk
  • Cilantro's - 5 min walk

About this property

Luna Palace Hotel and Suites

Luna Palace Hotel and Suites offers a private beach and puts you near activities like surfing/body boarding. The outdoor pool provides fun for everyone, and guests can also take advantage of a fitness center. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. A poolside bar and a children's pool are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers like the helpful staff and family-friendly amenities.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 71 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Waterslide
  • Childcare in room (surcharge)

What to do

  • On a private beach
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Surfing/body boarding nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 29-inch TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

What to enjoy

  • Balcony

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 190 for adults and MXN 120 for children (approximately)

Renovations and closures

The property will be renovating from September 9 2022 to December 19 2022 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Luna Palace
Luna Palace
Luna Palace Hotel
Luna Palace Hotel Mazatlan
Luna Palace Mazatlan
Palace Luna
Luna Palace Resort All Inclusive
Luna And Suites Mazatlan
Luna Palace Hotel Suites
Luna Palace Hotel and Suites Hotel
Luna Palace Hotel and Suites Mazatlán
Luna Palace Hotel and Suites Hotel Mazatlán

Frequently asked questions

Does Luna Palace Hotel and Suites offer free cancellation for a full refund?
Yes, Luna Palace Hotel and Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Luna Palace Hotel and Suites?
As of 6 Dec 2022, prices found for a 1-night stay for 2 adults at Luna Palace Hotel and Suites on 2 Jan 2023 start from CA $203, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Luna Palace Hotel and Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Luna Palace Hotel and Suites?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Luna Palace Hotel and Suites?
Sorry, pets aren't allowed.
Is parking offered on site at Luna Palace Hotel and Suites?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Luna Palace Hotel and Suites?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Luna Palace Hotel and Suites and nearby?
Have fun with nearby activities such as body boarding and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and a waterslide. Luna Palace Hotel and Suites also has a fitness center and a garden.
Are there restaurants at or near Luna Palace Hotel and Suites?
Yes, there's an onsite restaurant. Nearby restaurants include Angelo's (4-min walk), Chile's Pepper (5-min walk), and Tony's On The Beach (5-min walk).
Does Luna Palace Hotel and Suites have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchenette is available in every room, and also includes a refrigerator, a microwave, and cookware.
Does Luna Palace Hotel and Suites have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Luna Palace Hotel and Suites like?
Luna Palace Hotel and Suites is a short 1-minute walk from Playa Brujas and 2 minutes' walk from Islands and Protected Areas of the Gulf of California.

Overall score and ratings

7.6

Good

8.0/10

Cleanliness

7.7/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.3/10

Eco-friendliness

6/10 Good

Roman, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Alexiz, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Carlos A., 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great services!
The receptionist at the front desk Karla and Paola were awesome! They helped us with a late checkout and got us a taxi for the airport! Very helpful and professional!
Frank, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stayed from 5/30-6/4//22 with my family of 4- it was absolutely beautiful. Check in staff was friendly and made sure we had everything we needed. Ivan & Frank from the bar provided exceptional poolside service. Dinners prepared by the chef, Julio, were amazingly flavorful- especially his chile de arbol salsa. The breakfast buffet was delicious with plenty of options to choose from. Our server, Nein went out his way to provide excellent, friendly service. Housekeeping was friendly and thorough, gatekeepers kept the hotel grounds safe & secure. I will definitely be returning to Mazatlán and staying at the Luna Palace.
Maria, 4-night family trip
Verified Expedia guest review

4/10 Fair

Christina, 3-night trip
Verified Expedia guest review

2/10 Poor

Horrible experience. Booked for 6 days! Left our first night there! Gross!!!
Lizette, 5-night family trip
Verified Orbitz guest review

10/10 Exceptional

Very safe place
Gustavo, 5-night trip
Verified Expedia guest review

10/10 Exceptional

DEBRA JOANNE LESLIE, 7-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very quiet and the staff are so friendly. Love staying here
Christina, 7-night romance trip
Verified Expedia guest review