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Sofitel Hamburg Alter Wall

Riverfront hotel with spa, near Miniatur Wunderland

  • Free WiFi
From
$275 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Indoor Pool
  • Terrace/Patio
Terrace/Patio. Image 1 of 85
1 / 85Terrace/Patio
8.8.Fabulous.
  • Great hotel, Very nice service We got an upgrade upon arrival. Very pleasant stay

    Jun. 30, 2018

  • Not a bad location. Close to a lot of things for inner city. Was disappointed that the…

    Jun. 30, 2020

See all 465 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Safe
Quiet
Convenient

The following facilities or services will be unavailable from December 1 2020 to August 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
    • Parking available
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 241 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Full-service spa
    • Indoor pool
    • Breakfast available

    For families

    • Private bathroom
    • Premium TV channels
    • Television
    • Free toiletries
    • Terrace
    • Daily housekeeping

    What’s around

    • In Altstadt Hamburg
    • Miniatur Wunderland - 9 min walk
    • Hamburg Dungeon - 9 min walk
    • Reeperbahn - 16 min walk
    • Elbe Philharmonic Hall - 18 min walk
    • Fish Market - 35 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Superior Room, 1 King Bed, View (Fleet View)
    • Luxury Room, 1 King Bed, City View (Canal or city view)
    • Junior Suite, 1 King Bed, City View (Canal or city view)
    • Classic Room, 1 Single Bed
    • Superior Room, 1 Queen Bed, City View
    • Suite, 1 King Bed, View (Prestige, Fleet or City View)

    What’s around

    Landmarks

    • In Altstadt Hamburg
    • Miniatur Wunderland - 9 min walk
    • Hamburg Dungeon - 9 min walk
    • Reeperbahn - 16 min walk
    • Elbe Philharmonic Hall - 18 min walk
    • Fish Market - 35 min walk
    • Hamburg City Hall - 5 min walk
    • Moenckebergstrasse - 7 min walk
    • St. Michaelis Church - 10 min walk
    • Cap San Diego - 16 min walk
    • St. Pauli Piers - 18 min walk

    Getting around

    • Hamburg Airport (HAM) - 15 min drive
    • Hamburg Dammtor Station - 17 min walk
    • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
    • Hamburg Central Station - 18 min walk
    • Rodingsmarkt U-Bahn - 2 min walk
    • Stadthausbrücke S-Bahn - 2 min walk
    • Rathaus U-Bahn - 6 min walk
    map

    At a glance

    Hotel size

    • This hotel has 241 rooms
    • This hotel is arranged over 8 floors

    Arriving/leaving

    • Check-in time 3 PM-11:30 PM
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival. Due to COVID-19, this property’s service options may be limited pursuant to local regulations.
    Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

    Pets

    • Pets allowed*

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (EUR 30 per day)
    • Electric vehicle charging point on site

    Other information

    • Smoke-free property
    *See small print for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Poolside bar
    • 24-hour room service

    Things to do

    • Indoor pool
    • Fitness facilities
    • Full-service spa
    • Steam room
    • Golfing nearby
    • Sailing nearby
    • Health club
    • Sauna

    Working away

    • 24-hour business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 12917
    • Conference space size (meters) - 1200
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Number of buildings/towers - 1
    • Year Built - 2000
    • Elevator
    • Safe-deposit box at front desk
    • Terrace
    • Library

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible lounge

    Languages Spoken

    • English
    • French
    • German
    • Italian
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board (on request)

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Soundproofed rooms

    Freshen up

    • Private bathroom
    • Designer toiletries
    • Hair dryer

    Be entertained

    • 49-inch LCD TV
    • Premium TV channels
    • IPod docking station

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa, Seagull Spa. The spa is equipped with a sauna and a steam room.

    The spa is open select days.

    Dining

    Ticino - This restaurant specializes in international cuisine and serves breakfast and dinner.

    Seven Heads - Onsite cocktail bar. Guests can enjoy alfresco dining (weather permitting). Open daily.

    Awards and affiliations

    This property has signed the UNESCO Sustainable Tourism Pledge.

    Small print

    Also known as

    • Alter Hamburg
    • Wall Hamburg
    • Accor Hamburg Alter Wall
    • Sofitel Hamburg Alter Wall Hotel Hamburg
    • Sofitel Alter Wall
    • Sofitel Hamburg Alter Wall Hotel
    • Sofitel Hamburg Alter Wall Hamburg
    • Sofitel Hamburg Alter Wall Hotel Hamburg
    • Alter Wall Hamburg
    • Hamburg Sofitel
    • Hamburg Wall
    • Sofitel Hamburg Alter Wall Hotel
    • Sofitel Alter Wall Hamburg
    • Sofitel Alter Wall Hotel
    • Sofitel Alter Wall Hotel Hamburg
    • Sofitel Hamburg Alter Wall

    Optional extras

    Self parking costs EUR 30 per day

    Buffet breakfast is offered for an extra charge of EUR 32 per person (approximately)

    Pets are allowed for an extra charge of EUR 25 per pet, per night

    Wired Internet access is available in guestrooms for EUR 6 per day (rates may vary)

    Policies

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards. Cash is not accepted.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:
    • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: EUR 4.00 per person, per night

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Sofitel Hamburg Alter Wall does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs EUR 30 per day. Electric vehicle charging is available.
    • Yes, there's an indoor pool. The swimming pool will be unavailable from December 1 2020 to August 31 2021 (dates subject to change).
    • Yes, pets are welcome. There's a charge of EUR 25 per pet, per night.
    • You can check in from 3 PM - 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, Ticino offers alfresco dining and international cuisine. The dining venue will be unavailable from December 1 2020 to August 31 2021 (dates subject to change). Nearby restaurants include Erste Liebe Bar (3-min walk), Dolce Vino (4-min walk), and Irish Pub in the Fleetenkieker (5-min walk).
    • No, this hotel doesn't have a casino, but Casino Esplanade (14-min walk) is nearby.
    • Have fun with nearby activities such as sailing and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sofitel Hamburg Alter Wall also has a sauna and a steam room.
    8.8.Fabulous.
    • 10.0.Exceptional

      Super location and excellent service

      Excellent stay, super location and nice facilities. Breakfirst buffet is really good.

      Keld, 1 night trip, Mar. 5, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great hotel

      Very nice hotel, enjoyable stay

      2 night business trip, Jan. 28, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Very good location near Neuer Wall. Great amenities (must use spa (sauna, pool and gym). The room is small but lovely.

      Deborah L, 2 night trip, Dec. 28, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      This was a business trip, so I can't speak to the hotel's location for sightseeing, but I was very happy with all the services, the size of the room, the quality of the room service meal, etc.

      Audrey, 1 night business trip, Dec. 11, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Comfortable bed and great staff. Amazing location. Would stay again and again

      Ashley, 1 night trip with friends, Dec. 6, 2019

      Verified Hotels.com guest review

    • 2.0.Poor

      Rooms don't live up to the rest of the hotel.

      The hotel itself was very sleek and modern; the lobby especially had a great ambience. The concierge staff was also extremely helpful and well-informed about the region. Breakfast was good quality, but could have had more variety for the amount charged per person. The spa also had a lovely mood, and the steam room and sauna were very relaxing; the only thing missing was a hot tub as the pool was only somewhat warm. However, the rooms themselves were less than impressive. The rooms have absolutely zero personality (not even a single photograph or painting on the wall). We immediately noticed that the room we were given reeked of smoke, so much so that breathing felt a bit stifling. After mentioning it to the front desk, we were given a different room, which was unfortunately a downgrade from the original room. The right bedside table was broken, dangerously tilted and barely hanging onto the wall. The mattress topper on the bed was unbelievably lumpy, especially on the top, where it poofed up directly (and uncomfortably) underneath the pillows. To make matters worse, the bedsheets had multiple stains and should never have passed housekeeping inspection. At that point, it was late, and we were too tired to switch rooms yet again. Overall, the hotel's outside look and feel doesn't match its room, which were underwhelming and disappointing.

      Susanne, 1 night family trip, Nov. 16, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Check in needs improvement. Good location & clean.

      The check in was awful as they kept us waiting for room whilst others arriving after us were given rooms. They were busy and could not cope. Had to wait 20 mins at breakfast for a table. The hotel rooms are small but clean and good condition. Location is convenient and quiet.

      1 night trip, Oct. 30, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      Great rooms and location let down by hotel bar

      Lovely canal view, great room and comfy bed. Bar area horrible and uncomfortableHelpful concierge

      2 night trip, Oct. 25, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Hamburg is not Humbug

      Great spot A gem And a great town

      charles david branigan, 2 night family trip, Aug. 12, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      Nice location in walking distance of many lovely places. Totally average experience - missed having evening turn down service and the hotel did not provide complimentary water. The staff was responsive but not proactive. It was as expected, nothing more.

      4 night family trip, Aug. 8, 2019

      Verified Expedia guest review

    See all 465 reviews