8/10 Very good
26 Dec 2021
Jiahui
Jiahui, 1-night family trip
Verified Expedia guest review
Andaz Shenzhen Bay
Luxury hotel with indoor pool, connected to a shopping center, near Happy Coast
Choose dates to view prices
Andaz Shenzhen Bay
Photo gallery for Andaz Shenzhen Bay
Overview of Andaz Shenzhen Bay
9.4 out of 10 Exceptional
9.4/10 Exceptional
Property highlights
- Pool
- Parking available
- Free WiFi
- Restaurant
- Connecting rooms available
- Air conditioning
2600, Keyuan South Road, Nanshan District, Shenzhen, Guangdong, 518052
Main amenities
- Daily housekeeping
- Restaurant and bar/lounge
- Indoor pool
- Breakfast available
- Fitness center
- Sauna
- Steam room
- Self parking
- Coffee shop/cafe
- 9 meeting rooms
- 24-hour front desk
- Front-desk safe
Feel at home
- Free cribs/infant beds
- Connecting/adjoining rooms available
- Private bathroom
- Separate bathtub and shower
- Separate dining area
- Separate sitting area
Room options
View all photos for Twin Room, 2 Twin Beds
Twin Room, 2 Twin Beds
View all photos for Room, 1 King Bed
Room, 1 King Bed
View all photos for Deluxe Room, 1 King Bed, Bay View (Panoramic)
Deluxe Room, 1 King Bed, Bay View (Panoramic)
View all photos for Studio, 1 King Bed, Bay View
Studio, 1 King Bed, Bay View
View all photos for Deluxe Room, 1 King Bed (Partial Bay View)
Deluxe Room, 1 King Bed (Partial Bay View)
View all photos for Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
View all photos for Suite, 1 King Bed, Bay View
Suite, 1 King Bed, Bay View
View all photos for Room, 1 King Bed, Bay View
Room, 1 King Bed, Bay View
View all photos for Room, 2 Twin Beds, Bay View
Room, 2 Twin Beds, Bay View
About this area
What's nearby
- In Nanshan
- Happy Coast - 4 min drive
- Window of the World - 8 min drive
- Shenzhen Safari Park - 13 min drive
- Shenzhen Convention and Exhibition Center - 13 min drive
- Huanggang Border Crossing - 14 min drive
- Huaqiangbei - 14 min drive
- Luohu Port - 16 min drive
- Dongmen Pedestrian Street - 17 min drive
Getting around
Restaurants
- 肯德基 - 15 min walk
- 香港新文华茶餐厅 - 16 min walk
- 珍味汤馆 - 7 min drive
- Teabank - 19 min walk
- 缘湘聚 - 7 min drive
About this property
Andaz Shenzhen Bay
Languages
Chinese (Cantonese), Chinese (Mandarin), English
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
At a glance
Hotel size
- 220 rooms
- Arranged over 25 floors
Arriving/Leaving
- Check-in time from 3:00 PM - anytime
- Minimum check-in age: 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
- Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
- Guests may be subject to health screenings for COVID-19 at the property.
- This property is not suitable for guests who are required to quarantine, due to the property's communal areas.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
Parking
- Secured onsite self parking (CNY 60 per day; includes in/out privileges)
- Wheelchair-accessible parking on site
- Onsite parking limited
- Height restrictions apply for onsite parking
- Onsite garage
Other information
- Smoke-free property
Property amenities
Food and drink
- Continental breakfast (surcharge) each morning 6:30 AM–10:30 AM
- Restaurant
- Bar/lounge
- Coffee shop
- Private dining
Traveling with children
- Baby bath
- Lifeguard on site
Working away
- 9 meeting rooms
- Conference space (10732 square feet)
Services
- 24-hour front desk
- Concierge services
- Dry cleaning/laundry services
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Pool loungers
- Romance packages
Facilities
- Built in 2020
- Safe-deposit box at front desk
- Fitness center
- An indoor pool
- Sauna
- Steam room
Accessibility
- Elevator
- In-room accessibility (select rooms)
- Wheelchair accessible
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible restaurant
- Wheelchair-width doorways
- Well-lit path to entrance
Room amenities
Be entertained
- LCD television
- Premium digital channels
- Pay movies
Home comfort
- Climate-controlled air conditioning and heating
- Free stocked minibar
- Espresso maker
- Electric kettle
- Bathrobes and slippers
Sleep well
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Premium bedding
- Free crib/infant bed
- Rollaway/extra bed (surcharge)
What to enjoy
- Individually furnished and decorated
- Separate dining area
- Separate sitting area
Freshen up
- Private bathroom
- Separate bathtub and shower
- Rainfall showerhead
- Designer toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste (on request)
- Toilet paper
Stay connected
- Desk
- Free newspapers
- Phone
- Desk chair
Food and drink
- Champagne service
- Free bottled water
- Children's dinnerware
- Dining table
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Connecting/adjoining rooms available
- Guidebooks/recommendations
- Local maps
- Restaurant dining guide
Special features
Dining
Bar 1919 - Onsite cocktail bar.
五月花 - This coffee shop serves light fare only. Open daily.
东室 - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
西室 - This steakhouse specializes in Modern European cuisine and serves lunch and dinner. Open daily.
谧园 - This fine-dining restaurant specializes in Fusion cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
Fees & policies
Optional extras
- Continental breakfast is offered for an extra charge of approximately CNY 288 for adults and CNY 288 for children
Children & extra beds
- Rollaway beds are available for CNY 583.0 per night
Parking
- Secured self parking costs CNY 60 per day with in/out privileges
- Parking height restrictions apply
Pool, spa, & gym (if applicable)
- Pool access available from 6:00 AM to 10:00 PM
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and mobile payments. Cash is not accepted.
Mobile payment options include: Alipay.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Andaz Shenzhen Bay Hotel
Andaz Shenzhen Bay SHENZHEN
Andaz Shenzhen Bay Hotel SHENZHEN
Frequently asked questions
Reviews
9.4
Exceptional
9.2/10
Cleanliness
9.2/10
Staff & service
9.2/10
Property conditions & facilities
9.4/10
Eco-friendliness
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