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All properties in Cusco, Peru
1 room, 2 adults

Novotel Cusco, Cusco

4-star4 stars
San Augustin 239 Esquina, Cusco, Cusco, 000000, Peru
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,907 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Wellness
Wellness & sports facilities could be improved

Novotel Cusco, Cusco

from $137 CAD
  • Standard Room
  • Standard Room
  • Superior Room

What’s around Novotel Cusco, Cusco

Getting around

  • Cusco (CUZ-Alejandro Velasco Astete Intl.) - 6 min drive
  • Cusco Wanchaq Station - 14 min walk
  • San Pedro Station - 15 min walk
  • Poroy Station - 10 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 99 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 11:00 AM-6 PM
  • Check-out time is 9:00 AM
  • Express check-out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 16

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Minibar
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

La Cave - This restaurant serves breakfast, lunch, and dinner.

Novotel Cusco, Cusco’s small print

Also known as

  • Cusco Novotel
  • Novotel Cusco
  • Novotel Hotel Cusco
  • Accor Cusco
  • Novotel Cusco Hotel Cusco
  • Novotel Cusco Hotel
  • Novotel Cusco Hotel
  • Novotel Cusco Cusco
  • Novotel Cusco Hotel Cusco

Policies

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (18%) is charged upon check-out to citizens of Peru regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. Foreigners who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Buffet breakfast is offered for an extra charge of PEN 35.75 for adults and PEN 35.75 for children (approximately)

Airport shuttle service is offered for an extra charge of PEN 50 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Superb 9.0 From 402 reviews

Fair 4.0
I stay in this hotel for 2 days with 2 separate bookings. On the second day, there was no replenishment of bottled water, facial paper, tea bags, coffee bags, shampoo, body wash whatever. I asked the reception and was told that it was the hotel's policy that there will not be replenishment for the second day stay. I then argued that my second day was under a separate booking and should be considered as a fresh day. The answer was he'll check to see if anything could be done. Nothing was heard nor done. This is the only hotel that I ever stayed had this policy. I really doubt if this hotel worth a second day stay.
Yan Fat Jack, caRomance trip
Exceptional 10.0
Affordable
Great
Crisostomo, ca1 night trip with friends
Exceptional 10.0
Great Service
I enjoyed my stay at the hotel. Perfect location near the city square and the Hotel Staff were incredible! Highly recommend!
Cesar, caBusiness trip
Very Good 8.0
Bad Start, Great Ending
We arrived in Cusco expecting our hotel shuttle service waiting for us at the airport. Since our flight was delayed, we called the hotel only to get an answering machine speaking in Spanish. We ended up taking a cab instead. It was uphill from there, literally and figuratively. Our check-in was seamless, our room was a bit small but comfortable. Though it lacked some of the basic toiletries you get from other hotels, they gladly gave it when requested. Oxygen amd coca tea were provided for free in the lobby as we experienced altitude sickness. Breakfast had a good selection and their concierge was very efficient. Special mention to Carlos of concierge who made us feel very welcome in Cusco and who I saw went out of his way to entertain a guest's child when the mother was not looking. He was making silly faces and jumping just to make the child smile, even if it made him look silly. He maintained a aura of respectability and was friendly to all guests. Karen, the waitress at the restaurant was very efficient and friendly too. Breakfast was served as early as 4:30 am to accommodate those going on tours to Machu Picchu, Rainbow Mountain and other places that kicked off early. Since we were fetched at 4:30am on 2 occasions, the retaurant was opened for us and they allowed us to eat earlier. Overall, we enjoyed our stay in Novotel-Cusco and highly recommend it to any traveller.
ph6 night romance trip
Very Good 8.0
Good location - colonial vs dull rooms
Hotels.com’s picture of the inside of the hotel was some how misleading as place is actually composed of an monastery style of hacienda and a new but dull 5 stories tower with no personality. Price we paid was unfortunately not for a room situated into the historic building... sad. Staff was kind enough to move us to the last floor. Everything went well but noise insulation is insufficient to keep noise from corridor (especially door handles!)
Alain, us6 night trip

Novotel Cusco, Cusco

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