Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Cusco, Cusco (region), Peru
1 room, 2 adults

Novotel Cusco, Cusco

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Dry cleaning/laundry service
  • Elevator
San Augustin 239 Esquina, Cusco, Cusco, 000000, Peru

4-star hotel with restaurant, near Plaza de Armas
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • It is in a really good location to walk (5min) to the historical center of Cusco.Mar. 1, 2020
  • Great hotel, amazingly well located, just steps away from Plaza de Armas. Had a mild…Oct. 23, 2019

Novotel Cusco, Cusco

  • Standard Room
  • Standard Room
  • Superior Room

What’s around Novotel Cusco, Cusco

Landmarks

  • In Cusco Historic Center
  • Plaza de Armas - 5 min walk
  • Cusco Cathedral - 4 min walk
  • San Pedro Market - 12 min walk
  • Hatunrumiyoc - 1 min walk
  • UNSAAC Yale International Center - 2 min walk
  • Museum of Religious Art - 2 min walk
  • Twelve Angled Stone - 2 min walk

Getting around

  • Alejandro Velasco Astete Intl. Airport (CUZ) - 11 min drive
  • Cusco Wanchaq Station - 14 min walk
  • San Pedro Station - 14 min walk
  • Poroy Station - 25 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 99 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 11:00 AM-anytime
  • Check-out time is 9:00 AM
  • Express check-out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 16

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Working away
  • 24-hour business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Minibar
  • Iron/ironing board (on request)
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

La Cave - This restaurant serves breakfast, lunch, and dinner.

Novotel Cusco, Cusco’s small print

Also known as

  • Cusco Novotel
  • Novotel Cusco
  • Novotel Hotel Cusco
  • Accor Cusco
  • Novotel Cusco Hotel Cusco
  • Novotel Cusco Hotel
  • Novotel Cusco Hotel
  • Novotel Cusco Cusco
  • Novotel Cusco Hotel Cusco

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (18%) may be charged upon check-out to citizens of Peru regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. Foreigners who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Buffet breakfast is offered for an extra charge of PEN 35.75 for adults and PEN 35.75 for children (approximately)

Airport shuttle service is offered for an extra charge of PEN 50 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Cusco, Cusco

  • Does Novotel Cusco offer free cancellation for a full refund?
    Yes, Novotel Cusco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Novotel Cusco?
    Sorry, there's no parking at Novotel Cusco.
  • Are pets allowed at Novotel Cusco?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Novotel Cusco?
    You can check in from 11:00 AM to anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 9:00 AM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Novotel Cusco?
    Yes, there's an onsite restaurant.
  • Is airport shuttle service offered by Novotel Cusco?
    Yes, an airport shuttle is available. The charge is PEN 50 per person one way.

Recent reviews

Fabulous 8.8 From 351 reviews

Fair 4.0
I stay in this hotel for 2 days with 2 separate bookings. On the second day, there was no replenishment of bottled water, facial paper, tea bags, coffee bags, shampoo, body wash whatever. I asked the reception and was told that it was the hotel's policy that there will not be replenishment for the second day stay. I then argued that my second day was under a separate booking and should be considered as a fresh day. The answer was he'll check to see if anything could be done. Nothing was heard nor done. This is the only hotel that I ever stayed had this policy. I really doubt if this hotel worth a second day stay.
Yan Fat Jack, ca1 night romance trip
Exceptional 10.0
Affordable
Great
Crisostomo, ca1 night trip with friends
Exceptional 10.0
Excellent place, will stay again
What a lovely place!.. Excellent service front desk, bell boys, restaurant, etc. highly recommended, very close to the main square
Jose Antonio, us1 night family trip
Exceptional 10.0
Beautiful option in Cusco
Beautiful experience! The structure is amazing, the rooms vary between the old colonial house and new additions but all of them are very well equipped. The beds are extra comfy. Special mention to the staff, they are the kindest, most respectful and friendliest of them all!! Thank you Novotel.
au1 night trip
Exceptional 10.0
Wonderful Stay and great food!!!
Awesome place!!’ Very kind staff. Great experience
Anthony, us1 night trip
Poor 2.0
Don't stay here
Long story short: don't stay here. The star is for hotels.com's excellent customer service. The major take aways are: 1. Even if you booked a TWO tine beds room, if you only put one name while booking, they will charge a 33usd extra fee per night. Check google review, you will see many people complained about exactly same thing 2. The hotel is listed as 4-star and with review 9/10. However, the room quality and amenity is at most 3-star. The overall review of Cusco hotels is inflated compared with US. It is easy to find a much better hotel with similar price and higher review, such as Antigua Casona which our favorite hotel during the whole Peru trip.
Yiyang, us2 night trip with friends
Exceptional 10.0
We thought it was a fabulous place to stay and would go back and stay exactly in the same hotel. Novotel is a bargain as well
James, us4 night family trip
Very Good 8.0
Bad Start, Great Ending
We arrived in Cusco expecting our hotel shuttle service waiting for us at the airport. Since our flight was delayed, we called the hotel only to get an answering machine speaking in Spanish. We ended up taking a cab instead. It was uphill from there, literally and figuratively. Our check-in was seamless, our room was a bit small but comfortable. Though it lacked some of the basic toiletries you get from other hotels, they gladly gave it when requested. Oxygen amd coca tea were provided for free in the lobby as we experienced altitude sickness. Breakfast had a good selection and their concierge was very efficient. Special mention to Carlos of concierge who made us feel very welcome in Cusco and who I saw went out of his way to entertain a guest's child when the mother was not looking. He was making silly faces and jumping just to make the child smile, even if it made him look silly. He maintained a aura of respectability and was friendly to all guests. Karen, the waitress at the restaurant was very efficient and friendly too. Breakfast was served as early as 4:30 am to accommodate those going on tours to Machu Picchu, Rainbow Mountain and other places that kicked off early. Since we were fetched at 4:30am on 2 occasions, the retaurant was opened for us and they allowed us to eat earlier. Overall, we enjoyed our stay in Novotel-Cusco and highly recommend it to any traveller.
ph6 night romance trip
Very Good 8.0
Good location - colonial vs dull rooms
Hotels.com’s picture of the inside of the hotel was some how misleading as place is actually composed of an monastery style of hacienda and a new but dull 5 stories tower with no personality. Price we paid was unfortunately not for a room situated into the historic building... sad. Staff was kind enough to move us to the last floor. Everything went well but noise insulation is insufficient to keep noise from corridor (especially door handles!)
Alain, us6 night trip
Exceptional 10.0
overall great place to stay
great hotel, great locations, great breakfast buffet and a good restaurant inside in case you are lazy or have just arrived with soroche.
us2 night family trip

Novotel Cusco, Cusco

Is the description of this hotel not correct? Tell us