Hotel Esencia

Photo gallery for Hotel Esencia

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Outdoor spa tub

Overview of Hotel Esencia

Hotel Esencia

5.0 star property
Upscale beachfront resort with spa, near Xpu-ha Beach

9.6/10 Exceptional

42 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is CA $2,230
Price available on 07/12/2022
Map
Carretera Cancún-Tulum Km. 265, Xpu-Ha, QROO, 77750
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
For families
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Xpu-ha Beach - 14 min walk
  • Ecopark Kantun Chi - 3 min drive
  • Cenote Cristalino - 6 min drive
  • Puerto Aventuras Golf Club - 5 min drive
  • Puerto Aventuras Marina - 6 min drive
  • Tajma Ha Cenote - 14 min drive
  • Akumal Ecological Center - 16 min drive
  • Akumal Beach - 16 min drive
  • Half Moon Bay - 20 min drive
  • Yal-ku Lagoon - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 74 min drive
  • Cozumel Intl. Airport (CZM) - 21 miles/33.8 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Hotel Esencia

At Hotel Esencia, you can spend time at the beach enjoying free cabanas, beach umbrellas, and volleyball, plus you'll be within a 15-minute walk of Xpu-ha Beach. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Beefbar Restaurant, one of 3 restaurants, offers garden views and serves dinner. Other highlights at this luxurious resort include a beach bar, a 24-hour fitness center, and a spa tub. Fellow travelers say good things about the helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 100 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 48 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time ends - 12:30 AM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The check-in location differs from the property location; to check in, go to Casa Maya
  • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Babysitting*
  • Children's club*

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle (available 24 hours)*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Offsite

  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • 24-hour room service

Taking the kids

  • Children's club (surcharge)
  • Children's pool
  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Sailboat
  • Free use of nearby fitness center
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 16 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Communal living room
  • 24-hour fitness center
  • 2 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Handrails in stairways
  • Closed captioned TV
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Cable TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • In-room massage
  • Furnished patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Recycling
  • LED light bulbs
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Esencia Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Beefbar Restaurant - Overlooking the garden, this theme restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Mistura Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Open daily.
Room Service - Onsite restaurant. Open 24 hours. Open daily.
TAIYO - Onsite sushi bar. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 10 percent of room rate
  • Resort fee inclusions:
    • Housekeeping

Optional extras

  • Breakfast costs between USD 45 and USD 90 for adults, and USD 23 and USD 45 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 225 per vehicle (one-way, Maximum occupancy 4)
  • Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge
  • Theme park shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Cribs/infant beds are available for USD 150.0 per night
  • Rollaway beds are available for USD 150.0 per night
  • Children's club access is available for an extra charge
  • Airport shuttle service for children up to age 11 costs USD 225 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 200 per pet, per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 100 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property uses a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Esencia Hotel Xpu-Ha
Esencia Xpu-Ha
Esencia Hotel Playa Del Carmen
Esencia Hotel Playa Del Carmen
Hotel Esencia Riviera Maya, Mexico - Xpu-Ha
Esencia Hotel
Hotel Esencia Xpu-Ha
Esencia Hotel Solidaridad
Esencia Solidaridad
Hotel Esencia Riviera Maya
Hotel Esencia Resort
Hotel Esencia Xpu-Ha
Hotel Esencia Resort Xpu-Ha

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.9/10

Cleanliness

9.4/10

Staff & service

10.0/10

Amenities

9.6/10

Property conditions & facilities

10/10 Exceptional

Hotel Esencia is an absolute gem! Hands down my favorite 5 star property we have ever stayed at. It’s great for both families and couples. Beef Bar restaurant, although very expensive, is unreal and worth every penny! The beach is perfect and the lagoon Manatee tour with Pansqual is a must! A few minor complains are that we were charged a ghastly price for a second round of covid testing after our original flight was canceled so we had to retest. The tests were only advertised as complimentary all over their social media and website. Also don’t expect immediate 5 star service as staffing is quite sparse due to COVID-19 (which is understandable). With that being said I give the property 5 stars without question and would highly recommend to everyone!!
5-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best. Place. Ever. Everything and everyone was amazing.
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel
Lovely stay. The property is very nice. The pools are great, the beach is awesome. Really nice beach. Service was great. Food was great. Gym was fabulous. Highly recommend to those going to the area.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Just Amazing !!!
Meri, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

8-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place
Beautiful property, one of the finest in the world, not for corporate people
Raymond, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful get away
It was amazing. Staff was wonderful, service was great. Food was excellent. V luxurious, perfect for family get away, which is what we were looking for and hoping for. We thought we would e plots the Mayan ruins and Tulum, but it was hard to tear ourselves away from the hotel. The beach was fantastic and although it was spring break, there was always seating at the restaurants.
7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

priscilla, 5-night romance trip
Verified Hotels.com guest review