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Room options

Family Suite

  • Sleeps 4
  • 1 Double Bed, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room, City View (Gran Vía)

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room, City View (Gran Vía)

  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room Single Use, City View (Gran Vía)

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double Room Single Use, City View (Gran Vía)

  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Triple Room, City View (Gran Vía)

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Triple Room, City View (Gran Vía)

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Economy Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Economy Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Triple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Triple Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Quadruple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Quadruple Room

  • 21 sq m
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Twin Beds, 1 Twin Sofa Bed and 1 Twin Murphy Bed

View all photos for Economy Double Room Single Use

Hypo-allergenic bedding, minibar, in-room safe, desk

Economy Double Room Single Use

  • 12 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Room

Economy Room

Economy Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Exclusive Apartment, 3 Bedrooms, City View

Exclusive Apartment, 3 Bedrooms, City View | Private kitchen

Exclusive Apartment, 3 Bedrooms, City View

  • 184 sq m
  • City view
  • Sleeps 6
  • 1 Double Bed and 4 Twin Beds

At a glance

Hotel size

  • 153 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from noon - anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • 24-hour offsite parking within 492 ft (EUR 26 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Snack bar/deli

Working away

  • Business center
  • Meeting room
  • Conference center (1076 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Health club

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 29-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Bathtub or shower
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Stovetop

More

  • Daily housekeeping
  • In-room safe

Reviews

7.8

Good

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Rodney, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yossi, 4-night family trip
Verified Hotels.com guest review

6/10 Good

DO NOT STAY in this hotel, very RUDE STAFF
Our hotel stay is completelt fine except for the elderly "gentleman" at the reception who was very rude and unhelpful to us. Our onward morning flight got cancelled (we were informed less than 12 hrs of the schedule) so I was rushing to have it rebooked online. The app and mobile website keep crashing so I politely requested the reception to check the website for me, but he said there was no internet on his computer (lie #1, how could they check emails or reservations???). So I showed him the local number of the airline so I could call them but he said he was too busy to call (there were no other guests on the lobby except for me). So I said can I just borrow your landline so I can call them myself, he said he has no phone. I pointed at the phone beside him, lying to my face again. Then he said he has no way to help me, he has a lot of things to do and he was very busy. I was very frustrated because I was already panicking on getting our flight rebooked (there was no other available direct flight to our destination) and the very unhelpful receptionist even shooed me away from his desk because he was too busy to think of any other way to help me. I wasn't some random person on the street, I was a hotel guest. And I expected some help from them because there was no one else I could ask in a foreign country. All other aspects of the hotel are ok, except for this man who should be retrained in handling guest problems.
5-night family trip
Verified Hotels.com guest review

8/10 Very good

We like staying there, it is a good hotel for the price.
florentino, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Great locations!!
Roberto, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Expedia guest review

8/10 Very good

ronen, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Christine, 5-night trip
Verified Expedia guest review

6/10 Good

Good Location!
Great Location in Madrid Center
Salvador, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel
The room lacked a few small things like having an iron, tea/coffee making facilities and there wasn't any soap provided in the bathroom, but the room itself was clean and comfortable. The hotel's location is both a pro and a con. It's in a very convenient location surrounded by shops and metro stops, but my room overlooked Gran Via which is very busy and noisy, even at 2am. People, cars and sirens could be heard all night.
3-night trip
Verified Hotels.com guest review