6/10 Good
4 Nov 2022
Sonder advertises itself as "a better way to stay' but my question is, better than what? The desk staff are great & the maintenance man was wonderful...after I got stuck in their elevator. Once out at my floor I was afraid to go down so had to phone the front desk for instructions on how to use the tv/Roku. I have Roku at home but this was different; I wanted live tv which Sonder is reluctant to provide at their hotels but have in NYC after numerous complaints. To reach the front desk I had to phone a number in MA who then texted NYC. Ridiculous. There ought to be phones in the rooms--and a bedside alarm clock would be good too. Maybe they think everyone wears Apple watches. The rooms are barebones, great if you like the industrial look with bare pipes. There was a step into the bathroom with an unmarked ledge so I tripped and almost landed on my face; they've narrowly escaped a law suit there I think. The doors are coded with 7 digits; why 7 digits? I have code doors on my house and it only takes 4 digits. One good thing is the essentials cabinet on mezzanine. Good because there's no maid service so you can restock yourself. Felice's restaurant was fine dining downstairs but the grab and go they run wasn't so fine. A panini I ordered for lunch came ice cold despite being wrapped in foil and with a side salad so soggy it looked as if it had been scraped off someone else's plate. If I stay there again it would be because of helpful, friendly staff-& my own desperation.
Andrea
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