Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Photo gallery for Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Primary image
Indoor pool
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Overview of Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

2.5 star property
Mountain Charleston hotel with indoor pool

7.8/10 Good

461 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
107 Alex Ln, Charleston, WV, 25304
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Free newspapers in the lobby
For families
  • Microwave
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

Getting around

  • Charleston, WV (CRW-Yeager) - 11 min drive
  • Charleston Station - 12 min drive
  • Montgomery Station - 31 min drive

Restaurants

  • La Carreta Mexican Restaurant - 11 min walk
  • Fujiyama Steakhouse - 11 min walk
  • Su-Tei - 13 min walk
  • Rio de Grill - 4 min drive
  • Husson's Pizza - 4 min drive

About this property

Holiday Inn Express Charleston-Kanawha City, an IHG Hotel

Hotel in the business district
At Holiday Inn Express Charleston-Kanawha City, an IHG Hotel, you can look forward to free continental breakfast, dry cleaning/laundry services, and a gym. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks include:
  • An indoor pool
  • Free self parking
  • An elevator, smoke-free premises, and free newspapers
  • A front desk safe and a 24-hour front desk
  • Guest reviews give good marks for the breakfast, helpful staff, and walkable location
Room features
All guestrooms at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel include thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and separate sitting areas. Guest reviews say good things about the clean, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Flat-screen TVs with premium channels
  • Separate sitting areas, refrigerators, and microwaves

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 67 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 6:00 AM–9:00 AM

Working away

  • Business center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Pool hoist on site

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 5 AM to 11 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Holiday Inn Express Charleston South
Holiday Inn Express Hotel Charleston South
Holiday Inn Express Charleston South Hotel
Holiday Inn Express Charleston-Kanawha City Hotel
Charleston Holiday Inn
Holiday Inn Charleston
Holiday Inn Express Charleston (Us 17 & i-526) Hotel Charleston
Holiday Inn Express Charleston (Us 17 And i-526)

Frequently asked questions

Does Holiday Inn Express Charleston-Kanawha City, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Express Charleston-Kanawha City, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel?
As of 6 Oct 2022, prices found for a 1-night stay for 2 adults at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel on 16 Oct 2022 start from CA $161, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel?
Yes, there's an indoor pool. Guests have pool access from 5 AM to 11 PM.
Are pets allowed at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel?
You can check in starting at 3:00 PM. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Holiday Inn Express Charleston-Kanawha City, an IHG Hotel and nearby?
Holiday Inn Express Charleston-Kanawha City, an IHG Hotel has an indoor pool and a fitness center.
Are there restaurants at or near Holiday Inn Express Charleston-Kanawha City, an IHG Hotel?
Yes. Nearby restaurants include La Carreta Mexican Restaurant (11-min walk), Fujiyama Steakhouse (11-min walk), and Su-Tei (13-min walk).

Overall score and ratings

7.8

Good

8.1/10

Cleanliness

8.5/10

Staff & service

7.5/10

Amenities

7.7/10

Property conditions & facilities

7.2/10

Eco-friendliness

8/10 Very good

The room was clean and the ved was decent. However the room was showing its age. Not everything is flush to the wall like the shower head. The outlets are getting loose. We attended breakfast but it was about 9:30 so i know it was late but it also wasnt stocked. There was others that came after us too. There was 1 milk and no coffee and the Orange Juice was like water. The sign showed bacon but there was none. The omelets were good and the cinnamon rolls were good too.
Theresa, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Overnight stay during travel
The hotel is older but in good condition. The staff was very friendly and provided good customer service. The hotel was very clean and the area was safe.
Lisa, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Beware!
The room smelled so bad! The floors looked like they had not been cleaned or swept for a long time. The comforter had stains. Bed didn't have a plastic cover. It was so bad that i left in the middle of the night because i couldn't sleep from the smell.
1-night business trip
Verified Hotels.com guest review

8/10 Very good

David, 1-night trip
Verified Hotels.com guest review

4/10 Fair

There were bugs in the bathroom, all dispensers in the shower were empty, and the linens on the bed appeared to have been flipped upside down; the sheet was on top of the comforter. When I brought this to the attention of the front desk, the response was “well, we are short staffed.” Short staffing is not an excuse for poor housekeeping.
Angela, 1-night family trip
Verified Expedia guest review

4/10 Fair

Overall displeased
Overall displeased with this Holiday Inn compared to our stays at other locations. There was food left in the fridge from previous people, dirty towels left hanging over the shower, soap in bathroom was empty. When we went to front desk to ask for addition towels, there was no one there and we had to wait 10 minutes for receptionist to come back. Pancake maker was not working in the morning. Overall really displeased, especially in cleanliness.
Katie, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

John, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Mark, 1-night trip
Verified Hotels.com guest review

6/10 Good

The staff was very friendly and courteous. We had a handicap accessible room which had a walk/roll in shower for our disabled family member who was traveling with us. Rooms looked a bit worn, and beds were very uncomfortable--like sleeping on boards! Good selection of restaurants nearby though.
Ronnie, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Lorraine, 1-night trip
Verified Orbitz guest review