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Aloft Tulum

4.0 star property
4-star hotel with 2 restaurants, near Tulum National Park

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Aloft Tulum

Photo gallery for Aloft Tulum

Property amenity
Exterior
Suite, 1 Bedroom, Balcony, View
Food and drink
Meeting facility

Overview of Aloft Tulum

8.8 out of 10 Fabulous
8.8/10 Fabulous

Property highlights

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • Pool bar
  • Coffee shop/cafe
  • 24-hour business center
  • 3 meeting rooms
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Daily housekeeping

Room options

View all photos for aloft, Room, 2 Double Beds, Non Smoking, View

Premium bedding, down comforters, pillowtop beds, minibar

aloft, Room, 2 Double Beds, Non Smoking, View

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, View

View from room

aloft, Room, 1 King Bed, Non Smoking, View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace, View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Terrace, View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, View

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Balcony, View

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Terrace, View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Terrace, View

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

aloft, Room, 1 King Bed, Non Smoking, City View

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Suite, 1 Bedroom, Non Smoking, View

aloft, Suite, 1 Bedroom, Non Smoking, View

aloft, Suite, 1 Bedroom, Non Smoking, View

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for aloft, Room, 2 Double Beds, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

aloft, Room, 2 Double Beds, Non Smoking, City View

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

About this area

What's nearby

  • Tulum Mayan Ruins - 40 min walk
  • Tulum National Park - 1 min drive
  • Las Palmas Public Beach - 11 min drive
  • Tulum Beach - 10 min drive
  • Playa Paraiso - 14 min drive
  • Gran Cenote - 5 min drive
  • Sian Ka'an Biosphere Reserve - 11 min drive
  • Soliman Bay - 20 min drive
  • Xel-Há Park - 15 min drive
  • Dos Ojos Cenote - 22 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive

Restaurants

  • Botánica Garden Café - 16 min walk
  • El Capitán - 8 min walk
  • Escama - 5 min walk
  • Carl's Jr. - 1 min walk
  • Los Chachalacos - 1 min walk
Map

About this property

Aloft Tulum

Aloft Tulum features a rooftop terrace and puts you within a 10-minute drive of Tulum Mayan Ruins and Tulum Beach. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at W XYZ Restaurant, which serves breakfast and is one of 2 restaurants. Other highlights at this upscale hotel include 2 bars/lounges, a poolside bar, and a 24-hour fitness center.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 140 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive smart lock details

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (up to 40 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Secured covered onsite self parking (USD 15 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Onsite carport

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Beach nearby
  • Ecotours nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking spaces
  • Conference space (2170 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2021
  • Rooftop terrace
  • Garden
  • Television in common areas
  • 24-hour fitness center
  • 2 outdoor pools
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Grab bar near toilet
  • Doorbell and phone notification

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Netflix

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

W XYZ Restaurant - This restaurant serves breakfast only.
Ático Rooftop Bar & Loung - This tapas bar serves lunch and dinner. Open daily.
WXYZ Bar - This sports bar serves lunch and dinner. Open daily.
Re:fuel by Aloft - This coffee shop serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: USD 10 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 8–15 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 52 per pet, per stay

Parking

  • Covered self parking costs USD 15 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.

Frequently asked questions

Does Aloft Tulum offer free cancellation for a full refund?
Yes, Aloft Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Aloft Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Aloft Tulum?
Yes, there are 2 outdoor pools.
Are pets allowed at Aloft Tulum?
Yes, pets are welcome, with a maximum weight of 40 lbs per pet. There's a charge of USD 52 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Aloft Tulum?
Yes. Self parking costs USD 15 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Aloft Tulum?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Aloft Tulum and nearby?
Aloft Tulum has 2 outdoor pools and 2 bars, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Aloft Tulum?
Yes, there are 2 onsite restaurants.
What's the area around Aloft Tulum like?
Aloft Tulum is located a short 4-minute walk from Tulum National Park.

Reviews

8.8

Fabulous

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Susan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christopher, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Alicia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

There wasnt anything i didn't like. Veronica was soooo very helpful. All of the staff was friendly and greated everyone with smiles.
Joye, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

It’s always such a pleasure staying at Aloft Tulum! The location is super convenient and the hotel itself is very modern and clean. Shout out to Veronica at the front desk who always greeted us with a smile on her face, along with all other staff members. Aloft Tulum will always be my go-to accommodation while I’m in Tulum
Francesca Diana, 8-night family trip
Verified Expedia guest review

8/10 Very good

Great location, amenities and staff.
Britany, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel! I flew with my daughter and it is a perfect hotel with kids. Attention is 10/10, amazing food! Clean hotel! We loved it!!!!
Jonathan, 3-night family trip
Verified Expedia guest review

8/10 Very good

Good stay overall
Christina, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay at
Kenny, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent location and friendly staff. Free use of bicycles which was amazing, as well as the daily shuttle to the beach. Food was very good and daily resort fee credit covered our breakfasts. Very clean, spacious rooms. We had an excellent stay.
Shauna, 7-night romance trip
Verified Expedia guest review