Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Aloft Tulum by Marriott, Tulum

4-star hotel in Tulum with 2 restaurants and 2 outdoor pools

  • Free WiFi
From
$111 CAD

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
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Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, 77760, QROO, Mexico
9.2.Superb.
  • I've been visiting Tulum for business and pleasure for many years and this stay by far is…

    Oct. 7, 2021

  • Hot

    Sep. 9, 2021

See all 61 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), Commitment to Clean (Marriott), and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Safe
Dining options
Easy parking
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 140 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries
  • Garden

What’s around

  • Tulum National Park - 3 min walk
  • Dos Aguas Park - 25 min walk
  • SFER IK - 39 min walk
  • Las Palmas Public Beach - 44 min walk
  • Tulum Mayan Ruins - 45 min walk
  • Playa Paraiso - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • aloft, City Room, 1 King Bed, Non Smoking, City View
  • aloft, City Room, 2 Double Beds, Non Smoking, City View
  • aloft, Suite, 1 Bedroom, Non Smoking, Garden View
  • aloft, Room, 1 King Bed, Non Smoking, Garden View
  • aloft, Room, 2 Double Beds, Non Smoking, Garden View
  • Room, 1 King Bed, Terrace, Garden View
  • Room, 2 Double Beds, Terrace, Garden View
  • Suite, 1 Bedroom, Balcony, Garden View

What’s around

Landmarks

  • Tulum National Park - 3 min walk
  • Dos Aguas Park - 25 min walk
  • SFER IK - 39 min walk
  • Las Palmas Public Beach - 44 min walk
  • Tulum Mayan Ruins - 45 min walk
  • Playa Paraiso - 2.5 mi / 4 km
  • Playa Ruinas - 2.6 mi / 4.2 km
  • Tulum Beach - 2.7 mi / 4.3 km
  • Gran Cenote - 3 mi / 4.8 km
  • Cenote Crystal - 3.9 mi / 6.3 km
  • Tulum Monkey Sanctuary - 4.6 mi / 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 105 min drive
map
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Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, 77760, QROO, Mexico

At a glance

Hotel size

  • This hotel has 140 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Restrictions apply*
  • Up to 40 lbs
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Secured covered onsite self parking (MXN 240 per day)
  • Electric vehicle charging point on site
  • Onsite carport

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 2
  • Free pool cabanas
  • 24-hour fitness facilities
  • Pool sun loungers
  • Pool umbrellas

Working away

  • 24-hour business center
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 2170
  • Conference space size (meters) - 202
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2021
  • Elevator
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas

Accessibility

  • Braille or raised signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Closed-captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/viewport in door
  • Lowered locks/deadbolt
  • Grab bar - near toilet
  • Doorbell/telephone notification

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch LCD TV
  • Netflix
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

W XYZ Restaurant - This restaurant serves breakfast only.

Ático Rooftop Bar & Loung - This tapas bar serves lunch and dinner. Open daily.

WXYZ Bar - This sports bar serves lunch and dinner. Open daily.

Re:fuel by Aloft - This coffee shop serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

  • Breakfast costs between MXN 150 and MXN 300 per person (approximately)

PetsPay at property

  • Pets are allowed for an extra charge of MXN 1000 per pet, per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

  • Covered self parking costs MXN 240 per day

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard, American Express and cash.

Also known as

  • Aloft Tulum
  • Aloft Tulum by Marriott Hotel
  • Aloft Tulum by Marriott Tulum
  • Aloft Tulum by Marriott Hotel Tulum

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Aloft Tulum by Marriott does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 240 per day. Electric vehicle charging is available.
  • Yes, there are 2 outdoor pools.
  • Yes, pets are welcome, with a maximum weight of 40 lbs per pet. There's a charge of MXN 1000 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include El Capitan (8-min walk), Co.conamor (8-min walk), and Sale & Pepe (14-min walk).
  • Aloft Tulum by Marriott has 2 outdoor pools and 2 bars, as well as a 24-hour fitness center and a garden.
9.2.Superb.
  • 8.0.Very Good

    Amazing hospitality! Everyone was so helpful and kind.

    4 night family trip, Aug. 25, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Terrible family stay. Mis-sold, bugs, unsafe…

    Terrible stay from start to finish. First of all, the major attraction of this hotel is the rooftop pool. It’s the first 4 pics on hotels.com, the Instagram hashtag all over their front desk for Attico rooftop. Frustratingly, without any warning prior to arrival, we are informed this best feature is adults only. Instead you have the option of a ground floor pool. However, the differences are stark. No bar/service by the pool, views of stained/run down buildings not of the jungle. Plastic uncomfortable loungers with no cushions compared to the plush cushions and cabanas on the rooftop. Basically you are given a 2* pool to use. When complaining to hotel staff, we were just rudely shown the rules on the wall saying the rooftop was adults only. There was no acknowledgement that we had been mis-sold by not being informed clearly on the hotel fine print on hotels.com. Next…the rooms required daily insect control. Staff came with spray. However, we all got bitten a dozen times each night and left with red dots all over our legs. One night we also had a small gekko (or equivalent) in our room which we had to ask staff to come and get. With no windows = no fresh air in the room. Finally, to top of an awful trip. We were just minding our business in our room one day, and whilst getting changed a hotel guest used a key card and walked straight into our room. The front desk had provided them with access to our room. What a shocking mistake! They could have stolen our property.

    James, 3 night family trip, Jul. 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    New hotel with a lovely rooftop pool with beautiful view also enjoyable in the evening hours. Definitely will return

    2 night romance trip, Jul. 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente!!!

    6 night romance trip, Jul. 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I love my stayed at Aloft Tulum, It was the perfect location. We really enjoy our stayed. I will return to Aloft Tulum Again.

    5 night family trip, Jul. 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Aloft was clean and comfortable and located in a convenient spot. I will definitely use another aloft hotel again!

    GUADALUPE, 4 night family trip, Jun. 30, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Property and staff were great! The one issue I have involved me booking the room that indicated “breakfast included” through Expedia; however, I was not informed until I received the bill that only the continental breakfast is “included”.

    1 night family trip, Jun. 30, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    1000000/10 experience!

    This was one the best hotel experiences we’ve ever had. Me and my daughter went and stayed two nights in Tulum. All of the hotel staff were incredibly nice and had really good recommendations. The food at the hotel is great too, had breakfast and dinner there. Extremely clean and spacious, great amenities and nice bar. Shoutout to Raul the bartender! He gave us great recommendations and was so nice. Our stay was so nice that we are already planning our trip for next year in Tulum.

    Irene, 2 night family trip, Jun. 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very clean and great service!! Very secure and safe!

    2 night family trip, Jun. 12, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Excelentes vistas y decoración

    Nuevo hotel con vistas muy buenas de la selva , excelente decoración , solo revisar goteras Me gustan mucho esta cadena de hoteles

    Ricardo, 2 night family trip, Jun. 3, 2021

    Verified Hotels.com guest review

See all 61 reviews