4/10 Fair
8 Aug 2021
The property was clean. But I paid for a two bedroom 4 queen beds. The day I arrived for check In, I was going around trying to figure out how to check in. I didn't receive any instructions. I finally am able to reach someone and they said the unit I paid for was sold a month prior to my trip. I never received a call. They were able to get me a unit in the same place. But the towels and bed sheets were left at the door. There was only one room and one queen bed. We slept in air mattress. I have not received a call with information on how much will be refunded from my money as I didn't received what I paid for. We went to use the pool and the person next door came out screaming at the children because they wanted us to get out the pool. The pool rules said it was open till 10 and it was about to be 9pm. She started recording us and insulting us. We didn't leave until 9:55pm as we had the right to enjoy the pool. But I found that to be extremely disrespectful. I wouldn't recommend you to use Escape property management. There is another management property on site and even the gentleman there tried to assist me but the unit I rented was not there. He was more helpful then this company.
3-night family trip
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