4/10 Fair
1 Feb 2023
Beautiful hotel but let down because of a leak!
Honestly the hotel itself was superb. We were really impressed with the room, although a little on the small side, one of the best looking hotels in London. Really nice bathroom, good amenities etc.
We woke up at /am to water dripping from the overhead exposed pipes, which continued for the whole night. No idea whether it was a waste water pipe, or something to do with the AC but it was non-stop and when we informed reception in the morning, the staff really didn’t care and didn’t offer up any explanation or reassurance it wasn’t filth leaking onto the bed and our belongings. After reading a few reviews on google this isn’t the first time it has happened, nor the first time staff haven’t really cared.
We would stay again, because the hotel really is beautiful, but there definitely needs to be some extra maintenance checks to make sure this stops happening?
Emily
Emily, 1-night trip
Verified Hotels.com guest review