The Ballantyne, A Luxury Collection Hotel, Charlotte

Photo gallery for The Ballantyne, A Luxury Collection Hotel, Charlotte

Primary image
Indoor spa tub
2 indoor pools, seasonal outdoor pool, cabanas (surcharge)
2 indoor pools, seasonal outdoor pool, cabanas (surcharge)
Frette Italian sheets, premium bedding, pillowtop beds, minibar

Overview of The Ballantyne, A Luxury Collection Hotel, Charlotte

The Ballantyne, A Luxury Collection Hotel, Charlotte

5.0 star property
Luxury hotel in Ballantyne with 2 indoor pools and 3 bars/lounges

9.2/10 Superb

578 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $348
Price available on 08/18/2022
Map
10000 Ballantyne Commons Pkwy, Charlotte, NC, 28277
Main amenities
  • Daily housekeeping
  • Restaurant and 3 bars/lounges
  • Full-service spa
  • 2 indoor pools
  • Breakfast available
  • Free area shuttle
  • 24-hour health club
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Spa tub
  • Pool bar
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Ballantyne
  • SouthPark Mall - 17 min drive
  • Queens University of Charlotte - 23 min drive
  • Carowinds Theme Park - 19 min drive
  • Billy Graham Library - 16 min drive
  • Bojangles' Coliseum - 21 min drive
  • NASCAR Hall of Fame - 19 min drive
  • Charlotte Convention Center - 19 min drive
  • Bank of America Stadium - 18 min drive
  • Spectrum Center - 24 min drive
  • EpiCentre - 23 min drive

Getting around

  • Charlotte-Douglas Intl. Airport (CLT) - 21 min drive
  • Concord, NC (USA-Concord Regional) - 37 min drive
  • Charlotte Station - 22 min drive
  • Free area shuttle

About this property

The Ballantyne, A Luxury Collection Hotel, Charlotte

Enjoy your visit to Charlotte with a stay at The Ballantyne, A Luxury Collection Hotel, Charlotte. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at Gallery Restaurant, which is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 indoor pools, a poolside bar, and a 24-hour health club. Fellow travelers say good things about the helpful staff and nice bathrooms.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 244 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Offsite

  • Free area shuttle within 1 miles

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 6:30 AM–11:00 AM on weekdays and 7:00 AM–1:00 PM on weekends
  • 3 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Free local shuttle
  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Use of nearby fitness center
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Water skiing nearby
  • Ziplining nearby
  • Winery tours nearby

Working away

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (6230 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2001
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • 24-hour health club
  • 2 indoor pools
  • Seasonal outdoor pool
  • Art gallery on site
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Deep soaking bathtub
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired Internet
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling
  • Mobile key entry

Special features

Spa

The onsite spa has 18 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Gallery Restaurant - Overlooking the golf course and garden, this restaurant specializes in American cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
The Ryal - Overlooking the golf course and garden, this lobby lounge specializes in American cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Outdoor Pool Bar - Onsite bar. Open select days.

Fees & policies

Optional extras

  • Breakfast costs between USD 14 and USD 40 for adults, and USD 6 and USD 15 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 35.0 per stay

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April to October
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Ballantyne Luxury Collection
Ballantyne Luxury Collection Charlotte
Ballantyne Luxury Collection Hotel
Ballantyne Luxury Collection Hotel Charlotte
The Ballantyne Hotel Charlotte
Ballantine Resort Charlotte
Ballantyne Hotel Charlotte
The Ballantyne A Luxury Collection Hotel
The Ballantyne a Luxury Collection Hotel Charlotte
The Ballantyne A Luxury Collection Hotel Charlotte
The Ballantyne, A Luxury Collection Hotel, Charlotte Hotel
The Ballantyne, A Luxury Collection Hotel, Charlotte Charlotte

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

8.7/10

Amenities

9.4/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Genera, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bruce, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Megan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice Get Away
Nice get away at a luxury hotel. Outstanding accommodations with a beautiful pool. Service was great!
Mike, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Richmond, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff was friendly and helpful. Hotel was excellent condition. Overall a great stay. Hotel location was a bit misleading. I thought we were heading to golf resort. Hotel is built in a higher end Executive park.
Chris, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel
The hotel is beautiful and clean! It's so pretty on the inside but they are doing a lot of construction all around the hotel so the views are not pretty right now. The staff was very polite and helpful. The hotel is not walkable to shops but a short drive so you are kind of isolated unless you have a car. The indoor pool was very nice with 3 jacuzzis inside. Big pool outside was very nice too. The rooms pretty and very clean. We definitely enjoyed our stay but with kids it's not as kid friendly.
Melissa, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Two Thumbs Up
Comfortable and classic hotel
1-night trip
Verified Hotels.com guest review

6/10 Good

Not happy
I was expecting to be able to check in with no issues being that check in was at 3pm. I got there around 630pm and they still had to make sure they had a room for me so i had to wait even longer made me more even frustrated. Just wasn’t please with it. Especially coming from this hotel so the money i spent wasnt worth it. Especially when they had to find me an empty room. All i got was like a 30 dollar credit. These rooms are not cheap.
Latonya, 1-night trip
Verified Hotels.com guest review