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Westgate Lakes Resort & Spa Universal Studios Area

Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

Water park
Water park
7 outdoor pools, pool umbrellas, sun loungers
7 outdoor pools, pool umbrellas, sun loungers
Terrace/patio

Overview of Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property
4-star hotel with water park, near Orange County Convention Center

7.6/10 Good

2,712 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is CA $187
Price available on 12/11/2022
Map
9500 Turkey Lake Rd, Orlando, FL, 32819
Main amenities
  • Daily housekeeping
  • Marina
  • Restaurant and bar/lounge
  • Full-service spa
  • 7 outdoor pools and 7 spa tubs
  • Water park
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • Children's pool
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Cookware, dishware, and utensils
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • Universal Orlando Resort - 43 min walk
  • The Wheel at ICON Park™ - 4 min drive
  • Aquatica - 10 min drive
  • Orlando Vineland Premium Outlets - 5 min drive
  • Orange County Convention Center - 7 min drive
  • Universal Studios Florida - 10 min drive
  • Universal’s Islands of Adventure - 10 min drive
  • Universal CityWalk - 11 min drive
  • The Wizarding World of Harry Potter™ - 7 min drive
  • Orlando International Premium Outlets - 7 min drive
  • Florida Mall - 16 min drive

Getting around

  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive
  • Orlando Sanford Intl. Airport (SFB) - 43 min drive
  • Orlando Station - 16 min drive
  • Winter Park Station - 20 min drive
  • Kissimmee Station - 31 min drive

Restaurants

  • Fogo de Chao Brazilian Steakhouse - 4 min drive
  • Outback Steakhouse - 4 min drive
  • Brick House Tavern + Tap - 4 min drive
  • Joe's Crab Shack - 4 min drive
  • Yard House - 4 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area features a marina and puts you just a 5-minute drive from Universal Orlando Resort. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at Drafts Sports Bar & Grill, which is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 7 outdoor pools, a water park, and a poolside bar. Fellow travelers say good things about the pool and helpful staff.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 1990 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 per room, up to 60 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Water park access (surcharge)
  • Children's pool
  • Mini golf
  • Bowling alley
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Bowling alley
  • Mini golf
  • Kayaking
  • Fishing
  • Golf lessons nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (25000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 28 buildings/towers
  • Built in 1984
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 7 outdoor pools
  • Water park access (surcharge)
  • Arcade/game room
  • Full-service spa
  • Marina
  • 7 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Microwave
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.
Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 19.99 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness center access
    • Sporting facilities or equipment
    • Business center/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • Additional inclusions

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from November 28 2022 to November 29 2022 (completion date subject to change). The following areas are affected:
  • Water park
During renovations, the hotel will make every effort to minimize noise and disturbance.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Frequently asked questions

Does Westgate Lakes Resort & Spa Universal Studios Area offer free cancellation for a full refund?
Yes, Westgate Lakes Resort & Spa Universal Studios Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Westgate Lakes Resort & Spa Universal Studios Area?
As of 6 Dec 2022, prices found for a 1-night stay for 2 adults at Westgate Lakes Resort & Spa Universal Studios Area on 11 Dec 2022 start from CA $187, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Westgate Lakes Resort & Spa Universal Studios Area?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Westgate Lakes Resort & Spa Universal Studios Area?
You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Westgate Lakes Resort & Spa Universal Studios Area and nearby?
Have fun with onsite activities like kayaking, fishing, and cycling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and bowling. Indulge in a treatment at the spa and soothe your senses in one of the 7 spa tubs. Westgate Lakes Resort & Spa Universal Studios Area also has 7 outdoor pools, a sauna, and a steam room, as well as an arcade, a picnic area, and a garden.
Are there restaurants at or near Westgate Lakes Resort & Spa Universal Studios Area?
Yes, Drafts Sports Bar & Grill offers American cuisine. Nearby restaurants include Fogo de Chao Brazilian Steakhouse (2.3 mi), Outback Steakhouse (2.4 mi), and Brick House Tavern + Tap (2.4 mi).
What's the area around Westgate Lakes Resort & Spa Universal Studios Area like?
Westgate Lakes Resort & Spa Universal Studios Area is located a short 1-minute walk from Dr. P. Phillips Hospital. Travelers say that the hotel is in a great location.

Overall score and ratings

7.6

Good

7.9/10

Cleanliness

7.9/10

Staff & service

7.9/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very good

dina, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great place! Second time back!
The staff is amazing and to be able to text them any questions and get a response in a minute or two is awesome! We love all the pools and the basketball court! Fitness center is great! The water park was closed for cleaning which was a bummer. Close and convenient to the outlet mall and International Drive with lots of great food!
Josh, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Brian, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lavon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Candice, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

2/10 Poor

Bad experience
Huge complex of 30 or so buildings. Everything is a hassle to get to. Too far to walk but hard to park at any amenities. Very small bedroom of a mediocre condo. Miserable water pressure and only lukewarm hot water.
Dane, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Meh
Rooms are kind of old and dusty. Smells like old people. Missing blind on the curtain and there was paint chipping on the walls and the tub didnt look like it was cleaned that well. This hotel is good if you're only going to the hotel to sleep
2-night trip
Verified Hotels.com guest review

6/10 Good

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

An unfortunate stay
We stayed here during hurricane Ian as we were evacuated from the west coast. EVERYONE and I mean EVERYONE was so friendly and accommodating!!!! This place is a 10+
Stephen, 3-night trip
Verified Hotels.com guest review