Westgate Vacation Villas Resort, Kissimmee

Check-in was a zoo, I arrived later in the evening after dark. It was a long process to check-in, once I was checked in I asked for assistance since the resort was huge and I wasn't exactly sure where my room was located. The girl at reception summoned another worker who instead of giving me directions to my room lead me to another countered where a sales rep was more interested in selling me a time share or "ownership", I was not interested after long travel day. I eventually found my room myself.

Very restful and weather fantastic the Disney parks were great

Great place but it is a time share location so standard rooms a small but clean and comfortable. Only one device can be connected to Internet or additional charge for each device

Had to pay a resort fee which was not mentioned when I booked this hotel on the hotels.com site. Discussed this with front desk when I checked in, but they said it was all indicated in the fine print. Also a $50 retainer is put on your credit card whwn you sign in. It is waived if all is ok with the room when you check out. Wifi did not work from our room, had to go to main building for a connection which was not at all practical. Did not feel any urgency from the hotel staff to fix the problem. Wifi is indicated as free on the hotels.com website but is part of the resort fees package which you must purchase when you check in. Rooms are small and outdated. Hotel staff is not very helpful nor particularly friendly. This iwill be our last stay at this resort hotel. Not worth the hassles.

Poor service since check in. Over one hour making in line and waiting for disorganized staff. They charge a resort fee and then want to charge extra for amenities. They promote their water park as one of the main attractions and they do not clarify online that you must pay $20 per person to use. After complaining we got courtesy passes but they still didn't accept their lack of transparency. The refrigerator in our unit was not working and we found out when some indoor groceries went bad. They did get it fixed but this is something you don't want to run into while on vacation. Rooms are comfortable but for a better price you can find other places in Orlando.