Westgate Smoky Mountain Resort & Water Park

Photo gallery for Westgate Smoky Mountain Resort & Water Park

Primary image
2 outdoor pools
Water park
Water park
Balcony

Overview of Westgate Smoky Mountain Resort & Water Park

Westgate Smoky Mountain Resort & Water Park

4.0 star property
4-star hotel with water park, near Ripley's Aquarium of the Smokies

8.2/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is CA $231
Price available on 08/22/2022
Map
Gatlinburg, TN
Main amenities
  • Housekeeping (on request)
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and 2 spa tubs
  • Water park
  • Breakfast available
  • Health club
  • Business center
  • 24-hour front desk
  • Snack bar/deli
  • ATM/banking services
  • Self-serve laundry
For families
  • Playground on site
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Laundry facilities
  • Elevator
  • Barbecue grill(s)
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Anakeesta - 8 min drive
  • Ripley's Aquarium of the Smokies - 8 min drive
  • Gatlinburg Space Needle - 12 min drive
  • Gatlinburg SkyLift Park - 11 min drive
  • Gatlinburg Convention Center - 12 min drive
  • Dolly Parton's Stampede Dinner Attraction - 8 min drive
  • Great Smoky Mountains National Park Headquarters - 14 min drive
  • Great Smoky Mountains National Park - 12 min drive
  • Ober Gatlinburg Ski Resort and Amusement Park - 18 min drive
  • LeConte Center At Pigeon Forge - 11 min drive
  • Island at Pigeon Forge - 12 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 64 min drive

About this property

Westgate Smoky Mountain Resort & Water Park

A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park – the most-visited national park in the United States – as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! General Policies Check-In Time : 4PM Check-Out Time : 10AM Minimum Check-in Age is 21 Years Old All rooms are non-smoking Pet friendly, Fee May Apply Resort Fee May Apply ($9.99 + Tax per night) Free Parking WiFi Available (Fees may apply)

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

At a glance

Hotel size

  • 250 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - 11:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 10:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • You will receive an email from the host with check-in and check-out instructions
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  •  
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 2 per room, up to 60 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 8:00 AM–11:00 AM on weekdays and 9:00 AM–11:00 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Barbecue grills
  • Snack bar/deli

Traveling with children

  • Water park access (surcharge)
  • Mini golf
  • Playground
  • Children's menu

What to do

  • Fitness classes
  • Mini golf
  • Ziplining
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • ATM/banking
  • Picnic area
  • Health club
  • 2 outdoor pools
  • Water park access (surcharge)
  • Full-service spa
  • 2 spa tubs
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible parking

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Premium TV channels

Home comfort

  • Iron/ironing board
  • Washing machine

Sleep well

  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Paper towels

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Serenity Spa has 2 treatment rooms. Services include deep-tissue massages and Swedish massages.

The spa is open daily.

Dining

Roaring Fork Snack Bar - This café serves lunch and light fare. A children's menu is available. Open daily.
Mountain Top Pool Bar - This bar serves light fare only. Open select days.
The Market Place - Onsite delicatessen. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per accomodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 19.99 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness center access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • Self parking
    • Additional inclusions

Optional extras

  • Breakfast costs between USD 10 and USD 50 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 17 to February 10:
  • Water park

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

The property is kept vacant for a minimum of 24 hours between guest stays, and can be accessed from outside the building via exterior corridors.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

Smoky Mountain Resort Westgate
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Westgate Smoky Mountain Resort Spa
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Westgate Smoky Mountain Resort & Water Park Hotel Gatlinburg

Frequently asked questions

Overall score and ratings

8.2

Very good

8.9/10

Cleanliness

8.5/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Smokies
Loved the stay. Kids and pet friendly. Great customer service.
Vishal, 8-night trip
Verified Hotels.com guest review

2/10 Poor

Do not go to the timeshare presentation. They will get angry with you if you do not buy even though they say they won't. They waste a lot more of your time than they say and they are really agressive. They do not take no for an answer. Other than that the place was clean an nice. Their service was not good. We asked for towels and they never brought them.
Yury, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Austin, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Taylor, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Andrea, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Worth every penny!
My husband and I truly enjoyed our stay here. We were blessed to be able to include our two dogs and stay at such as nice place! We are already talking about coming back!
Zack, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This is a great place for families. Clean, spacious and a lot to do without breaking the bank. I only wish I had more time to spend here.
Marianne, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful stay! Very clean and comfortable. The coffee pot and blender were a great touch! Our favorite part was hanging out on the deck with a view. Highly recommended!
Lisa, 2-night family trip
Verified Expedia guest review