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Westgate Smoky Mountain Resort & Water Park, Gatlinburg

4-star hotel with 3 restaurants, near Ripley's Aquarium of the Smokies

  • Free WiFi
From
$375 CAD

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Gatlinburg, TN, United States of America
8.2.Very Good.
  • The room was not clean, whoever stayed before us must have had pets with them. There was…

    Jul. 28, 2021

  • You think you are getting the view even when you booked the most expensive room. Do not…

    Jul. 26, 2021

See all 848 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available

Guests rated location

Safe
Quiet
Convenient
Shopping
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 250 smoke-free guestrooms
  • Housekeeping (on request)
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and 2 spa tubs
  • Water park

For families

  • Playground on site
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Free toiletries
  • Laundry facilities
  • Iron/ironing board

What’s around

  • Herbert Holt Park - 21 min walk
  • Cooter's Place - 36 min walk
  • Anakeesta - 38 min walk
  • Mountain Mall - 40 min walk
  • Ripley's Marvelous Mirror Maze - 40 min walk
  • Guinness World Records Museum - 40 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Studio (Villa)
  • Deluxe Villa, 1 Bedroom (King)
  • Villa, 1 Bedroom
  • Villa, 2 Bedrooms
  • Deluxe Villa, 1 Bedroom (Full beds)
  • Villa (Westgate Resort Select)
  • Room (Resort Select)
  • Villa, 4 Bedrooms
  • Villa, 5 Bedrooms
  • Villa, 3 Bedrooms

Location

Gatlinburg, TN, United States of America
  • Herbert Holt Park - 21 min walk
  • Cooter's Place - 36 min walk
  • Anakeesta - 38 min walk

What’s around

Landmarks

  • Herbert Holt Park - 21 min walk
  • Cooter's Place - 36 min walk
  • Anakeesta - 38 min walk
  • Mountain Mall - 40 min walk
  • Ripley's Marvelous Mirror Maze - 40 min walk
  • Guinness World Records Museum - 40 min walk
  • World of Illusions - 43 min walk
  • Mysterious Mansion - 43 min walk
  • Christ in the Smokies Museum and Gardens - 2.4 mi / 3.8 km
  • Hollywood Star Cars Museum - 2.5 mi / 4.1 km
  • Gatlinburg Ziplines - 2.5 mi / 4.1 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 64 min drive

At a glance

Hotel size

  • This hotel has 250 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 10:00 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

     
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 2 per room (up to 60 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Barbecue grills

Things to do

  • Fitness classes on site
  • Miniature golf on site
  • Playground on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • ATM/banking
  • Picnic area

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Iron/ironing board

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Serenity Spa has 2 treatment rooms. Services include deep-tissue massages and Swedish massages.

The spa is open daily.

Dining

Roaring Fork Snack Bar - This café serves lunch and light fare. A children's menu is available. Open daily.

Mountain Top Pool Bar - This bar serves light fare only. Open select days.

The Market Place - Onsite delicatessen. Open daily.

Recreation

On Site

  • Health club
  • Fitness classes on site
  • Miniature golf on site
  • Playground on site
  • Water park access (surcharge)

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby

Small print

Also known as

  • Westgate Smoky Mountain Resort Gatlinburg
  • Gatlinburg Westgate
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Resort Gatlinburg
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Resort
  • Westgate Resort Tennessee
  • Westgate Tennessee
  • Gatlinburg Westgate
  • Westgate Smoky Mountain Resort Spa
  • Westgate Smoky Mountain Resort Spa
  • Westgate Smoky Mountain Resort
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Resort Gatlinburg
  • Westgate Smokey Mountain Resort
  • Westgate Smoky Mountain Resort
  • Westgate Resort Tennessee
  • Westgate Tennessee
  • Gatlinburg Westgate
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Smoky Mountain Resort Spa
  • Westgate Smoky Mountain Resort & Water Park Hotel
  • Westgate Smoky Mountain Resort & Water Park Gatlinburg
  • Westgate Smoky Mountain Resort & Water Park Hotel Gatlinburg
  • Westgate Smoky Mountain
  • Westgate Smoky Mountain Hotel Gatlinburg
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Tennessee
  • Westgate Smokey Mountain Resort

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between USD 10 and USD 50 per person (approximately)

Pets are allowed for an extra charge of USD 100 per accommodation, per stay

Service animals exempt from fees

Policies

Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

The property is kept vacant for a minimum of 24 hours between guest stays, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

Deposit: USD 200 per accomodation, per stay

  • Resort fee: USD 9.99 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Fitness center access
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • Self parking
  • Parking
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Westgate Smoky Mountain Resort & Water Park does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there are 2 outdoor pools.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 100 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 4:00 PM - midnight. Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include Pancake Pantry (2.3 mi), New Orleans Sandwich Company (2.3 mi), and Cheese Cupboard & Hofbrauhaus (2.4 mi).
  • Have fun during the warmer months with activities such as ziplining. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Westgate Smoky Mountain Resort & Water Park also has 2 outdoor pools and a health club, as well as a picnic area.
8.2.Very Good.
  • 6.0.Good

    The room was fabulous and the staff was a delight.However I was upset when I went to my appointment for the preview. I was turned away and felt very judged because as a recent widow I only make alittle less than 42,000. The thing Westgate didn’t take the time to find out. My husband left me well. I could’ve bought and I was interested. So I will not be recommending it

    Karen, 4 night family trip, Jul. 11, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    The bathroom was not clean worsts room I ever had

    Melinda, 3 night trip, Jul. 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Will stay here again!

    It was a fabulous experience. The room was clean, large, and comfortable. It had a full kitchen with dishes that were sanitized. Everything was new and fresh. There is a shuttle that can take you around the property and the Gatlinburg Trolley (which is free)stops at the front. Will definitely go again.

    Stefanie, 3 night family trip, Jul. 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The best

    It was amazing beautiful room great service you can’t beat it

    Mark, 3 night family trip, Jul. 3, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great place to stay

    Awesome place to stay in the heart of the mountains. The resort is much bigger than we thought and didn't discover the pool/bar/putt-putt/zip-line until the last day. Will definitely stay here again with the family.

    McCabe, 4 night family trip, Jun. 22, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful Resort but come prepared!

    Beautiful resort but come prepared! There are no ice machines or vending machines on site (not a hotel), so if you need drinks, ice, snacks, ETC. Come prepared. Also, take your vitamins, if you are not on the ground floor, you may end up hauling you and your family's bags up 3 flights of stairs. Beyond this, the cabin was clean, large and very nice, there were missing batteries in the TV remote but we were able to switch them around so we had (1) working remote. I would also bring a large trash bag for clean up convenience. Overall, an excellent experience and I look forward to returning better prepared next time, lol. PS: the water park is a blast!

    Tim, 2 night family trip, Jun. 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Marketplace hannah very very very bad service. Other people like Desire at the bar best service for bartender.

    Kevin, 2 night family trip, Jun. 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing!

    The stay amazing. Room was better than we expected and the staff was very friendly. The food at Southern Comfort was the BEST and the bartenders were extremely friendly and made the most delicious drinks. We had the ribs, meatloaf, gumbo, mashed potatoes, and greens. I highly recommend this resort to anyone looking to stay in Gatlinburg. The views at the top of the resort were beautiful. We will definitely be visiting again.

    Melissa, 2 night trip, May 29, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Felt like the biggest scam

    For the price i paid for 2 nights was almost 700. I was highly disappointed that i have to pay $55 extra for a watepark pass after told it was included room had damage around door frams and outside on the deck i stepped on 2 nails that went in my foot that was coming un done off the deck. I went down the watee slide and hit my head at the bottem and left a gash in my head overall i felt like this was the biggest scam but services was friendly. And i also highly dislike that they text you off on your cell phone.

    Nicholas, 2 night trip, May 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Loved the room. Outdoor firepit didnt work

    2 night family trip, Apr. 23, 2021

    Verified Expedia guest review

See all 848 reviews