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All properties in Isla Mujeres, Quintana Roo, Mexico

Na Balam Beach Hotel & Villas, Isla Mujeres

3-star beachfront hotel with outdoor pool, near Norte Beach

  • Free WiFi in lobby and free parking
From
$196 CAD

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  • Na Balam Beach Hotel & Villas, Isla Mujeres
  • Na Balam Beach Hotel & Villas, Isla Mujeres
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  • Na Balam Beach Hotel & Villas, Isla Mujeres
Na Balam Beach Hotel & Villas, Isla Mujeres. Image 1 of 49
1 / 49Na Balam Beach Hotel & Villas, Isla Mujeres
Calle Zazil Ha No 118, Isla Mujeres, 77400, QROO, Mexico
8.2.Very Good.
  • Unique experience

    Dec. 23, 2020

  • It wasn’t advertised that the Oceanside rooms were under renovation. The rooms we were…

    Nov. 1, 2020

See all 183 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Quiet
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 21 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach umbrellas

For families

  • Separate sitting area
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping
  • In-room climate control (air conditioning)

What’s around

  • On the beach
  • Norte Beach - 1 min walk
  • Garrafon Natural Reef Park - 22 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Aztlán Galería - 2 min walk
  • Cocal Beach - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Poolside Room
  • Two Bedroom Suite
  • Junior Suite

What’s around

Landmarks

  • On the beach
  • Norte Beach - 1 min walk
  • Garrafon Natural Reef Park - 22 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Aztlán Galería - 2 min walk
  • Cocal Beach - 7 min walk
  • Parador Fotográfico - 10 min walk
  • Terminal Marítima Isla Mujeres - 11 min walk
  • Crayola House - 2.5 mi / 4 km
  • Dolphin Discovery - 5 mi / 8 km
  • Mujeres Beach - 6.6 mi / 10.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 121 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
map
See on map
Calle Zazil Ha No 118, Isla Mujeres, 77400, QROO, Mexico

At a glance

Hotel size

  • This hotel has 21 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transfers

  • Airport shuttle from 6:00 AM to 11:30 PM*
  • Ferry terminal shuttle*

Parking

  • Free onsite self parking
  • Free onsite extended parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Services

  • Front desk (limited hours)
  • Tours/ticket assistance
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Small print

Also known as

  • Na Balam Beach Hotel Villas Isla Mujeres
  • Na Balam Beach Hotel & Villas Hotel Isla Mujeres
  • Na Balam Beach Hotel Villas
  • Na Balam Beach Villas Isla Mujeres
  • Na Balam Beach Villas
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres
  • Na Balam Beach Hotel & Villas Hotel
  • Na Balam Beach Hotel & Villas Isla Mujeres

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)

Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Na Balam Beach Hotel & Villas does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and extended parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 11 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, Oceanvs offers beachfront dining and Mediterranean cuisine. Nearby restaurants include Lola Valentina (6-min walk), Asia Caribe (6-min walk), and Rooster (6-min walk).
  • Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.
  • No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.
  • Have fun with nearby activities like cycling, boat tours, and kayaking. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
8.2.Very Good.
  • 10.0.Exceptional

    2 Day Stay

    Really nice hotel in a great location. Would recommend it highly if you are looking for a Hotel right on North Beach

    David, 2 night trip, Mar. 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The property is in a perfect location, close to the restaurants and right on the beach.

    Lissette, 10 night family trip, Jan. 17, 2020

    Verified Expedia guest review

  • 6.0.Good

    Close to the beach but lacking amenities

    The internet did not work in the room the entire stay.Note there was no TV or mini fridge in the room.

    Suzanne, 4 night trip, Jan. 11, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    No rooms have an ocean view as there are restaurants between the hotel and ocean. They charge a lot more for a renovated room but the old ones are still ok. It is on the beat beach on the island and you have free access to beach beds and umbrella. Weekends are extremely busy on the beach but it is quite back in the room. A small fridge in the room would be a great addition.

    Rob, 2 night romance trip, Dec. 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The rooms are very large. No T.V. No Phone. Just what you need when you are in vacation. The staff in all areas were excellent. So very happy with everything. Would definitely stay there again.

    14 night romance trip, Nov. 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    It was super cute. Great location at playa north. Great staff. Great room. Cute pool. Walking distance to everything. Can't wait go go back.

    2 night trip with friends, Jun. 23, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This hotel is amazing! The location on Playa Norte is perfect, the staff is very friendly and helpful. It’s perfect for a family vacation or for a couple. I can’t wait to be back!

    Valentina, 4 night family trip, Mar. 6, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very good

    Fatima, 3 night trip, Feb. 14, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Check in was ok, room was not ready,

    Philip, 2 night family trip, Feb. 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great place

    The poolside rooms could really use a refresh. A mini fridge, coffee maker would have been a great addition. I know they are redoing the beachside rooms, hope poolside gets a refresh.

    Denise, 5 night trip, Feb. 11, 2021

    Verified Hotels.com guest review

See all 183 reviews