Na Balam Hotel

Photo gallery for Na Balam Hotel

Primary image
Beach nearby, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
View from room

Overview of Na Balam Hotel

Na Balam Hotel

3.0 star property
3-star beach hotel with outdoor pool, near Norte Beach

8.0/10 Very good

683 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is CA $251
Price available on 07/02/2022
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Airport shuttle
  • Airport shuttle
  • Ferry terminal shuttle
  • Terrace
For families
  • Children stay free
  • Free cribs/infant beds
  • Separate sitting area
  • Television
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Garrafon Natural Reef Park - 24 min walk
  • Isla Mujeres Ferry Terminal - 9 min drive
  • Tortugranja Turtle Farm - 8 min drive
  • Shark Beach - 8 min drive
  • Punta Sur - 27 min drive
  • Isla Mujeres Sculpture Garden - 10 min drive
  • Punta Sam Ferry Terminal - 78 min drive
  • Mujeres Beach - 104 min drive
  • El Meco Archaeological Site - 82 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 125 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle

About this property

Na Balam Hotel

Placing you 0.1 mi (0.1 km) from Norte Beach and 0.1 mi (0.2 km) from Costa Occidental de Isla Mujeres National Park, Na Balam Hotel offers an airport shuttle (available on request) for USD 120 per vehicle. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. A beach bar, a terrace, and a garden are other highlights. Fellow travelers like the helpful staff and beach location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 21 rooms
  • Arranged over 2 floors


  • Check-in time from 3 PM - 11 PM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free onsite self parking
  • Free onsite extended parking


  • Airport shuttle from 6:00 AM to 11:30 PM*
  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Taking the kids

  • Children stay free

What to do

  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas


  • 7 buildings/towers
  • Garden
  • Terrace
  • An outdoor pool


  • Wheelchair accessible

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

Sleep well

  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Breakage deposit: USD 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.44 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards. Cash is not accepted.

Also known as

balam Hotel
Beach Hotel na balam Isla Mujeres
Beach na balam
Beach na balam Isla Mujeres
Hotel Na Balam Beach
Na Balam Beach Isla Mujeres
Na Balam Hotel Hotel
Na Balam Hotel Isla Mujeres
Na Balam Beach Hotel Villas
Na Balam Hotel Hotel Isla Mujeres

Frequently asked questions

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Nancy, 2-night trip
Verified guest review

8/10 Very good

Nancy, 3-night trip
Verified guest review

10/10 Exceptional

Fun in the sun
Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.
Olivia, 5-night trip with friends
Verified guest review

10/10 Exceptional

izraela, 2-night trip
Verified guest review

10/10 Exceptional

Mirta, 3-night trip
Verified guest review

8/10 Very good

Remembered the old NaBalam before Casa Tigre. Loved it so much. Chanting a 5:30 in the morning disturbed sleep and not much hot water in the shower. Will return, though.
Jerold, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Adam, 6-night trip
Verified Expedia guest review

4/10 Fair

The location is amazing. Close to beach and restaurants. The room was spacious, however, very outdated. There was construction in room next to us and for two days there was hammering all day, our room was mistaken for a restroom because of the location. There was a public sink off our doorway and people would knock thinking it was a bathroom. There were 3 channels on the tv. The sheets were like sandpaper. I would not stay here again.
Michelle, 4-night family trip
Verified Expedia guest review

6/10 Good

Great location. Terrible service.
Great location and good room. However, the service was terrible. I never leave reviews unless they are good but in this case I feel they could use the constructive criticism. We have stayed on the island many times in lots of dofferent types of hotels, airbnbs, etc. We wont stay here again. There were No towels for room or for the beach. We were told they would bring us some towels when they could, but that never happened. We also had to beg the security guard to go get our covid forms from the closed front desk at 10pm because they were supposed to be brought to our room for our early am flight but they were not. That extra stress was not necessary. When we asked for any change or money exchange they said they couldnt do-- which is 100% understandable, but for some reason they wouldnt offer any additional solution such as where the closest bank or exchange booth was located.... that would have been extremely helpful and simple..but no. We are easy going people so this did not ruin anything for us, but definitely wouldnt stay again. Only thing good was the location. We will stay at our other usual spots from here on out.
Serra, 2-night trip
Verified guest review

10/10 Exceptional

Agustin was vwry attentive and ready at the airport
mercedes, 2-night trip
Verified guest review