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All properties in Puerto Aventuras, Quintana Roo, Mexico

Hard Rock Hotel Riviera Maya - All Inclusive, Puerto Aventuras

All-inclusive beachfront property with spa, near Puerto Aventuras Marina

  • Free WiFi and free parking
From
$803 CAD

Image gallery

  • Deluxe Gold King, PURE allergy-friendly  - Guest Room View
  • Deluxe Gold King, PURE allergy-friendly  - Guest Room View
  • Beach
  • Beach
  • Deluxe Gold King, PURE allergy-friendly  - Guest Room View
Deluxe Gold King, PURE allergy-friendly - Guest Room View. Image 1 of 119
1 / 119Deluxe Gold King, PURE allergy-friendly - Guest Room View
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, 77710, QROO, Mexico
8.4.Very Good.
  • The hotel is beautiful and service is good. Room was very clean and comfortable. It was…

    Dec. 18, 2019

  • Great staff and amenities, organized, delicious food and super clean.

    Nov. 2, 2019

See all 350 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 1264 guestrooms
  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Rollaway/extra beds (free)
  • Private bathroom

What’s around

  • On a private beach
  • Puerto Aventuras Marina - 34 min walk
  • Chac Mol Cenote - 2.9 mi / 4.7 km
  • Ecopark Kantun Chi - 3.1 mi / 4.9 km
  • Xpu-ha Beach - 5.7 mi / 9.1 km
  • Xcaret Eco Theme Park - 9.1 mi / 14.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)
  • Deluxe Room, 1 King Bed (Gold)
  • Deluxe Room, 1 King Bed (Diamond)
  • Deluxe Room, 1 King Bed (Gold, Pure Wellness)
  • Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)
  • Deluxe Room, 2 Double Beds (Gold)
  • Deluxe Room, 2 Double Beds, Partial Ocean View
  • Deluxe Room, 2 Double Beds (Gold, Pure Wellness)
  • Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)
  • Deluxe Room, 1 King Bed (Heaven, Gold)
  • Deluxe Room, 1 King Bed (Heaven, Diamond)
  • Deluxe Room, 2 Double Beds (Heaven, Gold)
  • Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)
  • Deluxe Room (Heaven, Sky Terrace)
  • Suite (Heaven, Rock Suite Platinum)
  • Suite, Oceanfront (Heaven, Rock Suite)
  • Deluxe Room (Sky Terrace)
  • Deluxe Room
  • Deluxe Room (Grand Sky Terrace)
  • Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)
  • Suite, 2 Bedrooms, Oceanfront (Rock Suite)

What’s around

Landmarks

  • On a private beach
  • Puerto Aventuras Marina - 34 min walk
  • Chac Mol Cenote - 2.9 mi / 4.7 km
  • Ecopark Kantun Chi - 3.1 mi / 4.9 km
  • Xpu-ha Beach - 5.7 mi / 9.1 km
  • Xcaret Eco Theme Park - 9.1 mi / 14.7 km
  • Xplor Theme Park - 9.5 mi / 15.3 km
  • Yal-ku Lagoon - 14.4 mi / 23.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Airport shuttle (surcharge)
map
See on map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, 77710, QROO, Mexico

At a glance

Size

  • 1,264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 2 per room (up to 40 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (surcharge)

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Snorkeling nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 87823
  • Conference space size (meters) - 8159
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 9
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Snorkeling nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

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Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 150 per pet, per stay

Airport shuttle service is offered for an extra charge of USD 60 per room (roundtrip)

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hard Rock Hotel Riviera Maya - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 40 lbs per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
  • You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include Ranchero Kiki (3.1 mi), Paparazzi (6.6 mi), and Le Bistrot Chez Dede & Lalo (6.6 mi).
  • Yes, an airport shuttle is available. The charge is USD 60 per room roundtrip.
  • Have fun with onsite activities like kayaking, rock climbing, and ziplining and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hard Rock Hotel Riviera Maya - All Inclusive also has 7 bars, a nightclub, and a private beach, as well as a sauna, a steam room, and an arcade.
8.4.Very Good.
  • 10.0.Exceptional

    Staff and service was very nice and welcoming. I didn't like the part where baby pool was dirty with bugs and was a little disappointed with the beach. Beach water had lot of plants and was too sticky to stand. Overall, the hotel was amazing.

    5 night family trip, Jul. 1, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The service was amazing, always going the extra mile to make you happy!

    11 night romance trip, Apr. 4, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Excellent treatment by the staff, they are all wonderful and accommodating people. Especially the trainee, Abi, David, and Ivan.

    Amirhossein, 7 night family trip, Mar. 15, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel was amazing. Only dislike is there is no beach

    4 night trip with friends, Feb. 25, 2019

    Verified Expedia guest review

  • 6.0.Good

    Food was horrible. Beach was great! Spa was amazing.

    Candy, 6 night romance trip, Dec. 29, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing view, service, fòod, show, and facilities!!! Hope to ho again.

    6 night trip, Aug. 5, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    No real beach! Only lagoon style beach...with tons of fish!!!

    Pierre, 7 night trip, Aug. 5, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Vacation in Family

    It was very good. Very nice place.

    Mauricio, 5 night family trip, Jul. 23, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Just Ok

    Just OK. No beach. Food was disappointing. Pool service was best part of trip

    Cynthia, 7 night family trip, Jul. 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Grear time!

    Yolanda, 2 night trip with friends, Jun. 24, 2021

    Verified Hotels.com guest review

See all 350 reviews