Choose dates to view prices

Moon Palace Cancún - All Inclusive

Photo gallery for Moon Palace Cancún - All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers
6 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace Cancún - All Inclusive

VIP Access

Moon Palace Cancún - All Inclusive

4.5 star property
Cancun beachfront aparthotel with golf course and spa

8.0/10 Very good

1,346 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is CA $518
Price available on 12/11/2022
Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
Main amenities
  • 2036 apartments
  • Daily housekeeping
  • Marina
  • Golf course
  • On the beach
  • Restaurant and 5 poolside bars
  • 4 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Nightclub
  • Free children's club
  • Free supervised childcare
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private spa tub

Room options

About this area

What's nearby

  • On the beach
  • Delfines Beach - 14 min drive
  • Plaza Las Americas - 17 min drive
  • La Isla Shopping Mall - 20 min drive
  • Forum Beach - 30 min drive
  • Cancun Convention Center - 32 min drive
  • Playa Tortugas - 24 min drive
  • Puerto Cancun Marina Town Center - 37 min drive
  • Tortuga Beach - 36 min drive
  • Langosta Beach - 37 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Starbucks - 4 min drive
  • Los De Pescado - 4 min drive
  • Los Caporales - 6 min drive
  • Bugambilias - 8 min drive
  • Momo - 8 min drive

About this property

Moon Palace Cancún - All Inclusive


Property Location
When you stay at Moon Palace Cancún - All Inclusive in Cancun, you'll be on the beach and 14 minutes by car from Xoximilco. This 4.5-star property is 12.2 mi (19.6 km) from Delfines Beach and 8 mi (12.8 km) from Ventura Park Cancun.

Rooms
Make yourself at home in one of the 2058 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. 42-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 10 outdoor swimming pools. Additional features at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite at Tratoria , one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafés. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 5 poolside bars.


Business, Other Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, French, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Property size

  • 2036 apartments
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–11:30 AM
  • 5 poolside bars
  • 4 swim-up bars
  • 2 coffee shops
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Basketball
  • Golfing
  • Mini golf
  • Kayaking
  • Windsurfing
  • Concerts/live shows
  • Karaoke
  • Shopping
  • Pool table
  • Foosball
  • Table tennis
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 16 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 27 holes of golf
  • Golf driving range on site
  • 6 outdoor pools
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Marina
  • Nightclub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • German
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 47-inch Smart TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor spa tub
  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Restaurant dining guide

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Spa

AWE SPA has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Momo - This theme restaurant specializes in Asian cuisine. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine. Reservations are required. Open daily.
Gondola - This theme restaurant specializes in Italian cuisine. Open daily.
Bugambilias - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Sky Bar - Onsite cocktail bar. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún All Inclusive

Frequently asked questions

Does Moon Palace Cancún - All Inclusive offer free cancellation for a full refund?
Yes, Moon Palace Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Moon Palace Cancún - All Inclusive?
As of 7 Dec 2022, prices found for a 1-night stay for 2 adults at Moon Palace Cancún - All Inclusive on 7 Jan 2023 start from CA $467, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Moon Palace Cancún - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Moon Palace Cancún - All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Moon Palace Cancún - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Moon Palace Cancún - All Inclusive?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Moon Palace Cancún - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Moon Palace Cancún - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Moon Palace Cancún - All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and volleyball, and practice your swing at the golf course. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Moon Palace Cancún - All Inclusive also has 4 swim-up bars, 5 poolside bars, and a nightclub, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Moon Palace Cancún - All Inclusive?
Yes, Momo offers Asian cuisine. Nearby restaurants include Starbucks (3 mi), Los De Pescado (3 mi), and Los Caporales (3.5 mi).
Does Moon Palace Cancún - All Inclusive have private spa tubs?
Yes, each apartment has a private indoor spa tub.
Does Moon Palace Cancún - All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony.

Overall score and ratings

8.0

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Excellent Staff - Beautiful Resort
The staff was so friendly and helpful. Everyone made us feel like they couldn't wait to help us and were eager to serve. They all seemed to really enjoy their jobs and helping guests. Beautiful resort.
Timothy, 5-night business trip
Verified Hotels.com guest review

4/10 Fair

Christopher, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Alejandro, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic family trip . Will be back .
Craig, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Departure
The Moon Palace Sunrise was fantastic. Everyone was very friendly and appeasing. Only qualm I have is they shuttle you to the airport over five hours before your scheduled departure. It was so early for us, and many others, the terminals weren't even open yet. Airport is only about 25 minutes or so away. I'm assuming they do this to get you from getting those last few hours of "all inclusive".
5-night family trip
Verified Hotels.com guest review

2/10 Poor

I would give this hotel -5 stars if I could. I have no idea why Expedia has a "very good" 4 star rating!!!...I made the mistake and not checking Yelp.... there is a ton of 1 star reviews there. Make sure you read those reviews before booking!!! I was forced to use the upstairs "VIP" check in that took 45 minutes! there was nobody in line downstairs at the normal check in but they would not let me check in there. Upon check in the hotel representative repeatedly tried to get me to sign up for a 2 hour time share meeting. I told her no multiple times but would not take no for an answer. She was way more interested in signing me up for the time share then checking me in. After finally getting my room access I had what it seemed to be like a 1/2 mile walk to the room. Once arriving at the building we encountered a beyond NASTY SEWER smell the whole place smelled like ASS. Once arriving in the room it was dirty and was decorated like a low budget motel 6 from 1990. Needless to say I check out within an hour and went to another hotel. I wasted hours time with my family time dealing with this. Trust me don't make the same mistake I did!!!
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Was best experience I had. I really loved
Filipe Pereira da, 6-night family trip
Verified Expedia guest review

2/10 Poor

No beach the water no clean pool no cleaning no shows no theater no disco music very bad resort no good
Maria, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great resort, the staff was amazing, great food, transportation in and out of the resort was wonderful. We had a blast and would come back here.
Carolyne, 7-night family trip
Verified Expedia guest review