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Tukan Hotel Playa del Carmen

Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
2 outdoor pools
2 outdoor pools
2 outdoor pools
Balcony

Overview of Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen

3.5 star property
3.5-star resort with 2 outdoor pools, near Quinta Avenida

6.4/10 Good

730 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is CA $83
Price available on 11/29/2022
Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Fitness center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry
Feel at home
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Playacar Golf Club - 12 min drive
  • Xplor Theme Park - 17 min drive
  • Xcaret Eco Theme Park - 20 min drive
  • Ferry to Cozumel - 24 min drive
  • Tres Rios Ecopark - 22 min drive
  • Maroma Beach - 28 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Cancun Intl. Airport (CUN) - 31.1 miles/50.1 km

Restaurants

  • Tacontenedor - 2 min walk
  • Los Aguachiles - 2 min walk
  • Primo - 2 min walk
  • Asiana - 3 min walk
  • Texas Bbq Co. - 3 min walk

About this property

Tukan Hotel Playa del Carmen

Tukan Hotel Playa del Carmen offers a fantastic location, putting you just a 5-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at La Ceiba, which serves breakfast, lunch, and dinner. A bar/lounge, a fitness center, and a terrace are other highlights. Fellow travelers say good things about the helpful staff and overall property condition.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 156 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11 AM
  • Restaurant
  • Bar/lounge

What to do

  • Access to nearby health club
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Jet skiing nearby
  • Snorkeling nearby
  • Skydiving nearby
  • Ziplining nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 11 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Ceiba - This buffet restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Breakfast costs between MXN 185 and MXN 200 for adults, and MXN 85 and MXN 100 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 500 per stay
  • Pets are allowed for an extra charge of MXN 250 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Does Tukan Hotel Playa del Carmen offer free cancellation for a full refund?
Yes, Tukan Hotel Playa del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Tukan Hotel Playa del Carmen?
As of 27 Nov 2022, prices found for a 1-night stay for 2 adults at Tukan Hotel Playa del Carmen on 29 Nov 2022 start from CA $83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Tukan Hotel Playa del Carmen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Tukan Hotel Playa del Carmen?
Yes, there are 2 outdoor pools.
Are pets allowed at Tukan Hotel Playa del Carmen?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 250 per pet, per night, and there's also a deposit of MXN 500 per stay. Service animals are exempt from fees.
Is parking offered on site at Tukan Hotel Playa del Carmen?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Tukan Hotel Playa del Carmen?
You can check in from 3 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Tukan Hotel Playa del Carmen and nearby?
Have fun with activities like cycling, jet skiing, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming and ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a fitness center and a garden. Tukan Hotel Playa del Carmen also has access to a nearby health club.
Are there restaurants at or near Tukan Hotel Playa del Carmen?
Yes, there's an onsite restaurant, La Ceiba. Nearby restaurants include Diablito Cha Cha Cha (3-min walk), Don Sirlion (3-min walk), and Bella Italia Pizzeria (4-min walk).
What's the area around Tukan Hotel Playa del Carmen like?
Tukan Hotel Playa del Carmen is in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 4 minutes' walk from Playa del Carmen Main Beach. Travelers say the area is walkable and good for shopping.

Overall score and ratings

6.4

Good

7.0/10

Cleanliness

6.7/10

Staff & service

6.0/10

Amenities

6.3/10

Property conditions & facilities

7.4/10

Eco-friendliness

2/10 Poor

Karina, 2-night trip
Verified Expedia guest review

2/10 Poor

Pictures from the website are very different from the actual location. In the bathroom in particular the tiles and Faucet lever are the worse they are rusting and look like they have mold. Once you get to the hotel they try to make you spend more on either other amenities or the room itself.
maria, 3-night family trip
Verified Expedia guest review

6/10 Good

Needs fridge, bigger pool, better parking
Sheyla, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent location, clean room, responsive front desk and housekeeping staff with a friendly and positive attitude. I was a bit apprehensive after reading some very negative reviews online, however this experience reminds me that frustrated people are more likely to post a negative review than those, like myself who were pleasantly surprised with both the facility and the staff. Thank you!
Richard, 4-night trip with friends
Verified Expedia guest review

6/10 Good

Nice hotel, friendly staff, centrally located.
Lester, 1-night family trip
Verified Expedia guest review

6/10 Good

I did not like the security guy with the lazy eye there. He was very rude. Also the bracelets for the hotel are annoying and unfashionable. The place needs a severe update. It looks like it was built in the 50s and never remodeled. The restaurant across the street that is part of the hotel is expensive. Especially the beer, 2 beers for 160 pesos when you can walk 1 to 2 minutes to 7 11 and get a 6 pack for 120 pesos
Robert, 7-night trip
Verified Expedia guest review

6/10 Good

Abel, 4-night trip
Verified Expedia guest review

4/10 Fair

Nothing on this property nothing at all
kate, 1-night trip
Verified Expedia guest review

4/10 Fair

Joel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The water
Francisco Xavier Inzunza, 4-night family trip
Verified Expedia guest review