Hotel Grand Windsor MGallery by Sofitel, Auckland

This hotel is in a great location, however it can gets very noisy on the weekend. Small but very clean and comfortable. Staff are very nice and helpful special thanks to Samuel and Emma.

Good size shower stall, but would have liked one more towel bar.

The staff could not have been more helpful. They not only fulfilled requests they went beyond the request and offered choices. They would say "what would you prefer?" They were most professional and helpful. For example, I wanted transport to the Peninsula and they organized it with minimal cost.

Very nice hotel, beds extremely comfortable, located centrally within Auckland CBD, shopping, night life and transportation all in easy walking distance.

Property is central. Not clean to the 5 start rating , room wasn’t being cleaned properly ,

This property was very well located, clean, well appointed with a great staff!

Very nice newly renovated rooms. Staff were really helpful and friendly. Excellent location.

The location was perfect even without a view, the staff most helpful and gracious, each one eager to make you feel welcome. A very comfortable place to come home to.

Lovely hotel, allowed us to check in at 7:30 am. Excellent service!

Ended up in a very small room. Nice television screen but no chair, so to watch television the only place to sit was the bed. Comfortable bed. Nice bathroom. No window to outside, only window was into a light shaft. Room was not serviced until late afternoon and that only after complaining. There was a button in the room to request service, but nothing there to tell me about it, so I saw it only after issuing complaint. Hotel phoned late at night to offer apologies and gave me a voucher for a free coffee in the morning, which I used, but the coffee was absolutely undrinkable. Not good value for the money and not in keeping with my expectations of a Sofitel hotel. Staff at check-in was very courteous.