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Hotel Emporio Acapulco

3.5 star property
Costera Acapulco beachfront hotel with 2 restaurants and spa

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Hotel Emporio Acapulco

Photo gallery for Hotel Emporio Acapulco

In-room safe, desk, blackout drapes, iron/ironing board
Front of property
Privilege Club Ocean Ste
2 restaurants, breakfast served
Bar (on property)

Overview of Hotel Emporio Acapulco

7.6 out of 10 Good
7.6/10 Good

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Parking available
  • Internet access
  • Restaurant
Map
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670
Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • Fitness center
  • Valet parking
  • Self parking
  • Children's pool
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Room options

View all photos for Superior non refundable

In-room safe, desk, blackout drapes, iron/ironing board

Superior non refundable

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Queen with ocean view

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen with ocean view

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege Club Ocean Ste

Privilege Club Ocean Ste

Privilege Club Ocean Ste

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double with ocean view

Superior Double with ocean view

Superior Double with ocean view

  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

About this area

What's nearby

  • In Costera Acapulco
  • Condesa Beach - 1 min drive
  • Parque Papagayo - 2 min drive
  • La Quebrada Cliffs - 6 min drive
  • Sinfonia - 6 min drive
  • Majahua Beach - 25 min drive
  • Forum de Mundo Imperial - 14 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 30 min drive
  • Airport drop-off service
  • Cruise terminal shuttle (surcharge)

Restaurants

  • Fisher's Acapulco - 1 min walk
  • Napoli Cocina Italiana - 1 min walk
  • Playita Santa Lucía - 2 min drive
  • 100% Natural - 9 min walk
  • Italianni's - Acapulco - 1 min walk
Map

About this property

Hotel Emporio Acapulco

Hotel Emporio Acapulco offers a private beach and puts you near activities like snorkeling, parasailing, and windsurfing. 3 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in spa services at the spa. Dining choices include 2 restaurants and the bar/lounge is a great place to grab a cold drink. A poolside bar, a fitness center, and a children's pool are other highlights.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 422 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • WiFi and wired Internet access in public areas*
  • WiFi (speed: 25+ Mbps) in rooms*

Parking

  • Onsite self parking (MXN 155 per night)
  • Onsite valet parking (MXN 155 per night)

Transfers

  • Airport drop off (available 24 hours)*
  • Cruise terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8:00 AM–12:30 PM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • On a private beach
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Snorkeling nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1952
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 42-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • WiFi (surcharge) (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa. The spa is open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for MXN 250 per night (rates may vary)
  • WiFi is available in public areas for MXN 250 per night (rates may vary)
  • Wired Internet access is available in public areas for MXN 250 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately MXN 340–355 for adults, and MXN 165–180 for children
  • Airport shuttle service is offered for an extra charge of MXN 380 per vehicle. Maximum occupancy 4
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge of MXN 833 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Parking

  • Self parking costs MXN 155 per night
  • Valet parking costs MXN 155 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Emporio Acapulco offer free cancellation for a full refund?
Yes, Hotel Emporio Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Emporio Acapulco?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Emporio Acapulco?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Hotel Emporio Acapulco?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Emporio Acapulco?
Yes. Self parking costs MXN 155 per night. Valet parking costs MXN 155 per night.
Is airport shuttle service offered by Hotel Emporio Acapulco?
Yes, a shuttle from the hotel to the airport is available. The charge is MXN 380 per vehicle.
What are the check-in and check-out times at Hotel Emporio Acapulco?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of MXN 833 (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Emporio Acapulco and nearby?
Have fun with activities like jet skiing, parasailing, and snorkeling, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Emporio Acapulco also has a private beach, a fitness center, and spa services, as well as an arcade and a garden.
Are there restaurants at or near Hotel Emporio Acapulco?
Yes, there are 2 onsite restaurants.
Does Hotel Emporio Acapulco have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Emporio Acapulco like?
Hotel Emporio Acapulco is a short 2-minute walk from Condesa Beach and 16 minutes' walk from Parque Papagayo.

Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Fair

Abril, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

2-night family trip
Verified Hotels.com guest review

2/10 Poor

CISILIA, 3-night trip
Verified Expedia guest review

6/10 Good

Erika, 1-night trip
Verified Orbitz guest review

8/10 Very good

The room was clean, but need some work specially the bathrooms.
ROSA, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

My trip was about business. This hotel fulfil my expectative in matter. Sincere thanks
Ricardo, 1-night business trip
Verified Expedia guest review

8/10 Very good

I like
Christian, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Maria, 3-night trip
Verified Expedia guest review

2/10 Poor

No water in the room for half a day. Food was very bad. Hotel felt super old and not well maintained.
Gerardo Jimenez, 2-night trip
Verified Expedia guest review

6/10 Good

The location is excellent for easy access to restaurants and bars. The staff is kind and helpful. The staff needs to improve customer service time. They take a longer time to check in or out.
Concepcion, 1-night family trip
Verified Expedia guest review