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All properties in Acapulco, Guerrero, Mexico
1 room, 2 adults

Hotel Emporio Acapulco, Acapulco

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Playground on site
Av. Costera Miguel Aleman 121, Fracc. Magallanes, Acapulco, GRO, 39670, Mexico

3.5-star beachfront hotel with spa, near Condesa Beach
  • Free Internet
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (surcharge)
    • Children's pool
    • Playground on site
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • I think a little more cleanliness around the poos and grounds as well as beach would be…Feb. 24, 2020
  • Great facility with nice pools. Very poor service and over priced for Mexico. Over a 2 hr…Feb. 19, 2020

Hotel Emporio Acapulco, Acapulco

from $81 CAD
  • Superior with ocean view
  • Privilege Club Ocean Ste
  • Superior non refundable
  • Studio Suite, 2 Double Beds
  • Studio, 1 Queen Bed

What’s around Hotel Emporio Acapulco, Acapulco

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 2 min walk
  • Diana the Huntress - 2 min walk
  • Gran Plaza Shopping Mall - 13 min walk
  • Icacos Beach - 13 min walk
  • Parque Papagayo - 25 min walk
  • El Rollo Acapulco - 31 min walk
  • Playa El Morro - 2 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 34 min drive
  • Airport drop-off service
  • Cruise terminal shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 422 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free wired Internet access in rooms

Transportation

Transfers

  • Airport drop off (available 24 hours)*

  • Cruise terminal shuttle*

Parking

  • Onsite self parking (MXN 110 per night)

  • Uncovered onsite valet parking (MXN 110 per night)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Number of outdoor pools - 3
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Playground on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Children's pool
  • Swim-up bar
  • Arcade/game room
Working away
  • 24-hour business center
  • Conference space
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 1952
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa.

The spa is open select days.

Recreation

On Site

  • Fitness facilities
  • Playground on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Hotel Emporio Acapulco, Acapulco’s small print

Also known as

  • Acapulco Emporio
  • Hotel Emporio Acapulco
  • Hotel Emporio Acapulco Hotel
  • Hotel Emporio Acapulco Acapulco
  • Hotel Emporio Acapulco Hotel Acapulco
  • Acapulco Emporio Hotel
  • Acapulco Hotel Emporio
  • Emporio Acapulco
  • Emporio Acapulco Hotel
  • Emporio Hotel
  • Emporio Hotel Acapulco
  • Hotel Acapulco Emporio
  • Hotel Emporio

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards. Cash is not accepted.

Optional extras

Late check-out can be arranged for an extra charge of MXN 833 (subject to availability)

Self parking costs MXN 110 per night

Uncovered valet parking costs MXN 110 per night

Breakfast costs between MXN 259 and MXN 300 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MXN 380 per vehicle. Maximum occupancy 4

WiFi is available in guestrooms for MXN 250 per night (rates may vary)

WiFi is available in public areas for MXN 250 per night (rates may vary)

Cruise ship terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Emporio Acapulco, Acapulco

  • Does Hotel Emporio Acapulco offer free cancellation for a full refund?
    Yes, Hotel Emporio Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Emporio Acapulco?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Emporio Acapulco?
    Yes. Self parking costs MXN 110 per night. Valet parking costs MXN 110 per night.
  • Is there a pool at Hotel Emporio Acapulco?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Hotel Emporio Acapulco?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Emporio Acapulco?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of MXN 833 (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Hotel Emporio Acapulco?
    Yes, there are 2 onsite restaurants. The dining venue will be unavailable from January 27 2021 to May 31 2021 (dates subject to change). Nearby restaurants include El Fogon (3-min walk), Applebee's (4-min walk), and Fisher's Acapulco (4-min walk).
  • Is airport shuttle service offered by Hotel Emporio Acapulco?
    Yes, a shuttle from the hotel to the airport is available. The charge is MXN 380 per vehicle.
  • What is there to do at Hotel Emporio Acapulco and nearby?
    Have fun with activities like parasailing, snorkeling, and water skiing, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Hotel Emporio Acapulco also has a private beach, an outdoor pool, and a fitness center, as well as an arcade and a garden.

Recent reviews

Very Good 8.0 From 901 reviews

Exceptional 10.0
The hotel needs to keep hotel maintained. Adult pool was dirty not cleaned properly. Lots of sand in bottom. Tiles around pool coated with oil. We were there a month and the area surrounding pool(concrete) was not cleaned once!
ca26 night trip
Very Good 8.0
Infinity Pool, ocean facing rooms and proximity to beach
ca2 night romance trip
Exceptional 10.0
Todo perfecto!! La ubicación, la amabilidad de la gente
ca3 night family trip
Very Good 8.0
Les bouchées (canapés ) servis pour le diner (souper) sont de piètre qualité et redondant a l 'étage privilège, lorsque plus d'une semaine, imaginer un mois.
richard, ca26 night family trip
Exceptional 10.0
Super everything....we enjoy our hotel it was number one
ca21 night romance trip
Very Good 8.0
Scrumptious morning buffet. Customer service was very good. Clean and tidy hotel.
Deborah, ca15 night romance trip
Exceptional 10.0
Emporio janv 2019
Great place, friendly staff. Great location. I love the fact that they have a swimming pool for kids and one for adult only
Liette, ca19 night romance trip
Poor 2.0
to process a check in or check out took forever, the front desk staff needs more customer services .
Ana, ca2 night trip
Exceptional 10.0
Fantastic hotel close to shopping and beach
Great location. All the action and nearby nightlife. The room service had great Pasta etc. The staff were very helpful and friendly. I just wish the pool was open later.
Michelr, ca3 night trip
Exceptional 10.0
Excelente
Very relaxing
Rodolfo, mx7 night trip

Hotel Emporio Acapulco, Acapulco