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All properties in San Jose, California, United States of America

Hotel Valencia Santana Row, San Jose

Mountain hotel in San Jose with outdoor pool and restaurant

  • Free WiFi and free parking
From
$331 CAD

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  • Outdoor Pool
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355 Santana Row, San Jose, 95128, CA, United States of America
8.8.Fabulous.
  • The front desk staff were very rude on several occasions.

    Feb. 8, 2020

  • Hotel is located in a great location. Very nice rooms

    Sep. 26, 2019

See all 769 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Dining options
Convenient
Safe

The following facilities are closed on Sunday:
  • Bar/lounge
    • Free parking
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 215 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Outdoor pool
    • Rooftop terrace
    • Breakfast available

    For families

    • Rollaway/extra beds (surcharge)
    • Connecting/adjoining rooms available
    • Premium TV channels
    • Television
    • Terrace
    • Daily housekeeping

    What’s around

    • Santana Row Shopping Center - 2 min walk
    • Westfield Valley Fair Shopping Mall - 6 min walk
    • Winchester Mystery House - 6 min walk
    • San Jose Municipal Rose Garden - 32 min walk
    • Rosicrucian Egyptian Museum - 41 min walk
    • Santa Clara University - 45 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Traditional Room, 1 King Bed
    • Traditional Double Room
    • Standard Room, 1 King Bed, Balcony

    What’s around

    Landmarks

    • Santana Row Shopping Center - 2 min walk
    • Westfield Valley Fair Shopping Mall - 6 min walk
    • Winchester Mystery House - 6 min walk
    • San Jose Municipal Rose Garden - 32 min walk
    • Rosicrucian Egyptian Museum - 41 min walk
    • Santa Clara University - 45 min walk
    • Mission Santa Clara de Asis - 2.9 mi / 4.7 km
    • Central Park - 2.9 mi / 4.7 km
    • EBay Inc. Headquarters - 2.9 mi / 4.7 km
    • SAP Center at San Jose - 3.1 mi / 5 km
    • The Pruneyard Shopping Center - 3.5 mi / 5.6 km

    Getting around

    • Norman Y. Mineta San Jose Intl. Airport (SJC) - 10 min drive
    • Oakland Intl. Airport (OAK) - 41 min drive
    • Watsonville, CA (WVI-Watsonville Municipal) - 50 min drive
    • San Jose College Park Station - 6 min drive
    • Santa Clara Station - 6 min drive
    • Tamien Station (Caltrain) - 8 min drive
    map
    See on map
    355 Santana Row, San Jose, 95128, CA, United States of America

    At a glance

    Hotel size

    • This hotel has 215 rooms
    • This hotel is arranged over 5 floors

    Arriving/leaving

    • Check-in time 3 PM-2:00 AM
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Children

    • No cribs (infant beds)

    Pets

    • Pets not allowed (service animals welcome)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite extended parking
    • Onsite valet parking (USD 35 per night)

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Cooked-to-order breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • 24-hour room service

    Things to do

    • Outdoor pool
    • Pool sun loungers
    • Fitness facilities
    • Golfing nearby
    • Pool umbrellas
    • Use of nearby fitness center (discount)

    Working away

    • Business center
    • Number of meeting rooms - 3

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop

    Facilities

    • Year Built - 2003
    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Rooftop terrace
    • Terrace
    • Television in common areas

    Accessibility

    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Premium bedding

    Things to enjoy

    • In-room massage available

    Freshen up

    • Partially open bathroom
    • Shower/tub combination
    • Designer toiletries
    • Hair dryer

    Be entertained

    • 50-inch TV
    • Pay movies
    • Premium TV channels

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Free local calls

    Food and drink

    • Refrigerator (on request)
    • Microwave (on request)

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Fees & policies

    Optional extras

    • Cooked-to-order breakfast is offered for an extra charge of USD 8 for adults and USD 15 for children (approximately)

    Children and extra bedsPay at property

    • Rollaway beds are available for USD 30 per night

    PetsPay at property

    • Service animals exempt from fees

    ParkingPay at property

    • Valet parking costs USD 35 per night

    Pool, spa, and gym (if applicable)Pay at property

    • Pool access available from 6:00 AM to 10:00 PM

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast.

    This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted.

    Also known as

    • Hotel Valencia
    • Valencia Santana Row San Jose
    • Valencia Santana Row San Jose
    • Hotel Valencia Santana Row Hotel
    • Hotel Valencia Santana Row San Jose
    • Hotel Valencia Santana Row Hotel San Jose
    • Hotel Valencia Santana Row
    • Hotel Valencia Santana Row San Jose
    • Santana Row Hotel
    • Santana Row Valencia
    • Santana Row Valencia Hotel
    • Valencia Hotel Santana Row
    • Valencia Santana Row
    • Valencia Santana Row Hotel

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Hotel Valencia Santana Row does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free extended parking.
    • Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
    • Sorry, pets aren't allowed, but service animals are welcome.
    • You can check in from 3 PM - 2:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, there's an onsite restaurant. Nearby restaurants include Maggiano’s Little Italy (3-min walk), The Cheesecake Factory (5-min walk), and Krung Thai (10-min walk).
    • Hotel Valencia Santana Row has an outdoor pool and a fitness center, as well as access to a nearby health club.
    8.8.Fabulous.
    • 4.0.Fair

      Nice but way too noisy

      The room was comfortable and clean. However, it was not soundproof and the noise from the club or bars outside made it impossible to fall sleep before 2:00 am.

      1 night family trip, Sep. 11, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Staycation

      Great getaway !!! Love it here!

      Marie- Claire, 1 night trip, Sep. 5, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Hotel was very well located on Santana Row which made it very convenient. The lobby was on the 3rd floor which made it a little inconvenient. Very well managed hotel and very clean.

      Frederick, 2 night trip, Sep. 5, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Well appointed Hotel

      Our experience was nice. room comfortable. Windows not well insulated. lots of outside noise came in. and noise from next door room

      Garrett, 1 night trip, Aug. 21, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Great location

      Great hotel. Fantastic location for anyone. My only criticism is their bathtubs need to be updated.

      Lorraine, 1 night family trip, Aug. 14, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      One night getaway

      This hotel is beautiful and in a great location. However, our room was not ready at 3:30 when we checked in because of a large party that requested to stay longer and rooms were not available until 5:30. We told them that we were there for a surprise party 30 minutes away and needed time to rest and get ready (we drove 3hrs from our town to San Jose.) Receptionist asked if we wanted to cancel the reservation!!!! WHAT????? So we asked to speak to a manager and all of the sudden, our room was ready:) P.S. Their valet personnel are amazing and quick:)

      Elie, 1 night trip, Jul. 24, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Valet

      The only issue I had was the valet service. I was parked for valet and waiting for service as the valet took the car behind me instead of taking care of my vehicle. Granted it was late but waiting 25 minutes and then having to drop off my key at the front desk because there was only one valet working late at night and he was busy helping the customer that was behind me was a little infuriating. Had to call the 800 number and then referred to the actual hotel number was a little annoying.

      Lance, 1 night trip, Jul. 17, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      The service was disappointing

      Selene, 5 night family trip, Jul. 8, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      It was nice

      1 night family trip, Jul. 4, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      The accommodations were excellent but the TV and remote didn’t work and was never resolved nor offered compensation.

      Dwight, 1 night trip, Jul. 2, 2021

      Verified Hotels.com guest review

    See all 769 reviews