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All properties in West Springfield, Massachusetts, United States of America

Candlewood Suites West Springfield, an IHG Hotel, West Springfield

West Springfield hotel with indoor pool and 24-hour fitness

  • Free WiFi and free parking
From
$159 CAD

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1 / 22Studio Suite - Guest Room
572 Riverdale St, West Springfield, 01089, MA, United States of America
8.4.Very Good.
  • The charge for dogs was high. Room is only cleaned once a week.

    Feb. 19, 2020

  • Nice rooms, friendly staff, great pool and jacuzzi and close to everything that you could…

    Sep. 5, 2021

See all 99 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
Convenient
Quiet
Safe
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Kitchen

Property highlights

Main amenities

  • 71 guestrooms
  • Housekeeping on weekdays
  • Indoor pool
  • Coffee shop/café
  • 24-hour fitness center
  • 24-hour business center

For families

  • Kitchen
  • Cookware, dishware, and utensils
  • Stovetop
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available

What’s around

  • Josiah Day House - 25 min walk
  • Westfield River - 36 min walk
  • Eastern States Exposition - 2.7 mi / 4.3 km
  • Mercy Hospital - 3 mi / 4.9 km
  • Baystate Medical Center - 2.9 mi / 4.7 km
  • MassMutual Center - 3 mi / 4.9 km
The following facilities or services will be unavailable from April 1 2021 to December 31 2021 (dates subject to change):
  • Spa tub
  • Swimming pool

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, 1 Bedroom
  • Studio Suite, 2 Double Beds
  • Studio Suite
  • Studio Suite, 1 Queen Bed
  • Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)
  • Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Location

572 Riverdale St, West Springfield, 01089, MA, United States of America
  • Josiah Day House - 25 min walk
  • Westfield River - 36 min walk
  • Eastern States Exposition - 2.7 mi / 4.3 km

What’s around

Landmarks

  • Josiah Day House - 25 min walk
  • Westfield River - 36 min walk
  • Eastern States Exposition - 2.7 mi / 4.3 km
  • Mercy Hospital - 3 mi / 4.9 km
  • Baystate Medical Center - 2.9 mi / 4.7 km
  • MassMutual Center - 3 mi / 4.9 km
  • Quadrangle - 3.2 mi / 5.1 km
  • MGM Springfield - 3.2 mi / 5.1 km
  • Naismith Memorial Basketball Hall of Fame - 3.3 mi / 5.3 km
  • Dr. Seuss National Memorial - 3.3 mi / 5.3 km
  • Springfield City Library - 3.3 mi / 5.3 km

Getting around

  • Bradley Intl. Airport (BDL) - 24 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 21 min drive
  • Springfield Union Station - 4 min drive
  • Holyoke Station - 17 min drive
  • Northampton Station - 19 min drive

At a glance

Hotel size

  • This hotel has 71 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 2 per room (up to 60 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Spa tub

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Picnic area
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Visual alarms in hallways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LED TV
  • Pay movies
  • Premium TV channels
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher

More

  • Housekeeping - weekdays only
  • Connecting/adjoining rooms available

Fees & policies

PetsPay at property

  • Pets are allowed for an extra charge of USD 25 per pet (may vary based on length of stay)
  • Contact the property at the number on the booking confirmation for details on pet restrictions

Pool, spa, and gym (if applicable)Pay at property

  • Pool access available from 10:00 AM to 9:00 PM

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted.

State tax ID - C0000503250

Also known as

  • Candlewood Suites Hotel West Springfield
  • Candlewood Suites West Springfield
  • Candlewood Suites West Springfield, an IHG Hotel Hotel
  • Candlewood Suites West Springfield
  • West Springfield Candlewood Suites
  • Candlewood Hotel West Springfield
  • Candlewood Suites West Springfield Hotel
  • Candlewood West Springfield

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Candlewood Suites West Springfield, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 9:00 PM. The swimming pool will be unavailable from April 1 2021 to December 31 2021 (dates subject to change).
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lbs per pet. There's a charge of USD 25 per pet, per night.
  • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-out is available.
  • Yes. Nearby restaurants include Bottega Cucina (13-min walk), Carrabba's Italian Grill (14-min walk), and Shallot Thai Cuisine (2.1 mi).
  • No, this hotel doesn't have a casino, but MGM Springfield (8-min drive) is nearby.
  • Candlewood Suites West Springfield, an IHG Hotel has an indoor pool and a 24-hour fitness center, as well as a spa tub and a picnic area.
8.4.Very Good.
  • 10.0.Exceptional

    A good stay

    Overall a very good stay. Room was clean everything was comfy.

    Daniel, 3 night trip, Aug. 22, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Smells of old cigarettes and pot

    This hotel at first glance looked pretty well maintained but smelled intensely of cigarettes and pot throughout the building. Our room was clean in appearance but smelled of old cigarettes and air fresheners. The rug was also wet under the air conditioner, which only intensified the smells. When we brought the cigarette/pot smells to the attention of the receptionist, who did not seem surprised by our complaint, she asked what we thought she should do about it. The manager also gave a less than professional response by attempting to deny the smells entirely. A highlight for our kids was the pool, however, which was well maintained and fun. Overall we were really grossed out by what was clearly not a smoke free hotel, and unhappy with the response we got by the staff.

    1 night family trip, Aug. 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Second floor was noisy with people above, but otherwise the stay was great. Front desk had some of the nicest clerks I've ever encountered. Pool and hot tub were quite nice. Full kitchen very well equipped. Would stay again.

    Stephanie, 1 night trip with friends, Aug. 14, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Our stay

    Needs an update. In room ice machine did not work. Toilet needed repair work as it did not work on arrival. The entire place is run down. Noise in the hallway was extremely loud.

    James, 11 night trip, Aug. 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Our two day mini vacation.

    My partner and I had a great time. It was so peaceful and relaxing. The room was very clean and had everything we needed, the room has a kitchen with stove, refrigerator, sink and microwave. My partner enjoyed the gym and we both enjoyed the pool and hot tub very much. We can't wait to go back.

    Marilu, 2 night family trip, Aug. 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Thank you Candlewood!

    Awesome hotel.

    Bridget, 1 night family trip, Jun. 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything was wonderful. Beds were comfortable, rooms felt like home. Shower was a little aggressive pressure wise but other than that it was one of the best hotels I’ve ever stayed at. Would definitely stay again.

    1 night romance trip, Jun. 5, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Didn’t like that the amenities posted on the hotel booking did not match what they had available

    1 night family trip, Apr. 21, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great staff! very friendly and Manager Sue was great. Clean and comfortable rooms!

    4 night family trip, Mar. 19, 2021

    Verified Expedia guest review

  • 4.0.Fair

    very dirty smelled of smoke throughout entire hotel

    2 night romance trip, Feb. 29, 2020

    Verified Expedia guest review

See all 99 reviews