Hotel Playa Mazatlan

Photo gallery for Hotel Playa Mazatlan

Primary image
On the beach, beach umbrellas, beach towels, beach volleyball
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Overview of Hotel Playa Mazatlan

Hotel Playa Mazatlan

3-star property
Mazatlán beachfront hotel with water park and water park

8.2/10 Very good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • 24/7 front desk
The price is CA $116
Price available on 10/12/2022
Map
Av. Playa Gaviotas 202, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Water park
  • Free children's club
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach towels
  • Children's pool
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Premium TV channels

Choose dates to view prices

About this area

What's nearby

  • In Zona Dorada
  • Mazatlan Aquarium - 10 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 36 min drive

About this property

Hotel Playa Mazatlan

3-star family-friendly hotel in the heart of Zona Dorada
You can look forward to a water park, a swim-up bar, and a beach bar at Hotel Playa Mazatlan. With a beachfront location, beachfront dining, and beach umbrellas, this hotel is the perfect place to soak up some sun. Indulge in a body treatment, a body wrap, and aromatherapy at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Mexican cuisine and ocean views. Enjoy the gym, as well as activities like beach volleyball. Free in-room WiFi is available to all guests, along with a poolside bar and a terrace.
You'll also find perks like:
  • 5 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • A front desk safe, an elevator, and a gift shop
  • Luggage storage, a porter/bellhop, and a billiards/pool table
  • Guest reviews say great things about the beach locale
Room features
All guestrooms at Hotel Playa Mazatlan offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Guests reviews say good things about the clean rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with premium channels
  • Balconies or patios, childcare services, and daily housekeeping

All-inclusive

All-inclusive room rates at Hotel Playa Mazatlan are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Dining and beverage availability limited at one or more venues

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 400 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi (2-device limit) and wired Internet access in public areas
  • Free WiFi (2-device limit) and wired Internet access in rooms

Parking

  • Onsite parking available only on request
  • Free secured onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Water park access (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Beach volleyball
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1955
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 5 outdoor pools
  • Water park access (surcharge)
  • Arcade/game room
  • Full-service spa
  • Sauna

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi (2-device limit) and free wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Hotel Playa Mazatlan are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Dining and beverage availability limited at one or more venues

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

La Terraza - This beachfront buffet restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Casa Roberto - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Georginis Restaurant - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
US George Sports Bar - This sports bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Guests under 12 years old are not allowed in the spa, and guests under 13 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Mazatlan
Hotel Mazatlan Playa
Hotel Playa
Hotel Playa Mazatlan
Mazatlan Hotel
Mazatlan Hotel Playa
Mazatlan Playa
Playa Hotel Mazatlan
Playa Mazatlan
Playa Mazatlan Hotel
Hotel Mazatlan Mexico Playa
Mazatlan Inclusive Inclusive
Hotel Playa Mazatlan
Hotel Playa Mazatlan - All Inclusive Mazatlan
Hotel Playa Mazatlan - All Inclusive All-inclusive property

Frequently asked questions

Does Hotel Playa Mazatlan offer free cancellation for a full refund?
Yes, Hotel Playa Mazatlan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Playa Mazatlan?
As of 5 Oct 2022, prices found for a 1-night stay for 2 adults at Hotel Playa Mazatlan on 12 Oct 2022 start from CA $116, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Playa Mazatlan?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Playa Mazatlan?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Hotel Playa Mazatlan?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Playa Mazatlan?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Playa Mazatlan?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Hotel Playa Mazatlan and nearby?
Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Hotel Playa Mazatlan also has 2 bars, a water park, and a sauna, as well as a fitness center, an arcade, and a picnic area.
Are there restaurants at or near Hotel Playa Mazatlan?
Yes, there are 4 onsite restaurants, featuring alfresco dining, Mexican cuisine, and ocean views. Nearby restaurants include Panama (3-min walk), Taco Time (5-min walk), and Dolce Mami (5-min walk).
Does Hotel Playa Mazatlan have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hotel Playa Mazatlan like?
Hotel Playa Mazatlan is a short 10-minute walk from The Mazatlan Malecón and 2 minutes' walk from Sea Shell City Museum. The local area is walkable and popular for its beaches.

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.6/10

Staff & service

8.1/10

Amenities

8.2/10

Property conditions & facilities

8.3/10

Eco-friendliness

4/10 Fair

Salvador, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Restaurants serve food that is good to excellent. Staff--without exception--is helpful and kind. Shows are very good. Live music, good. Only place for significant improvement is the beach area . . . they do a mediocre job of cleaning. Sand is stuck to food/beverage spills from previous days on the chairs/tables (beach area). The hotel does provide hand cleaner and spray sanitizer if guests choose to use them for table/chair self-service cleaning. Other areas of the hotel are spotlessly clean. In particular, the rooms are VERY clean.
Jeffry E, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had a great stay at HPM. Staff was friendly and property was in great condition. Food was great, although we only tried the snack bar as we didn’t have the all inclusive package. Pools were very nice and so was the beach area. Room was adequate for our needs and had a great ocean view. We had bands playing every evening on the beach, which were a little loud, but the balcony door was soundproof so no big deal. I would definitely stay again.
Hiram, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Great for families
We love this hotel and have stayed here for many years. Great for families.
Alicia, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The location of the property is great. One of the elevators was not functioning which was inconvenient.
Maria, 3-night family trip
Verified Expedia guest review

2/10 Poor

I had terrible experience in this hotel, I’m originally from Mazatlan and my family wanted to see me at the hotel but every time when they visiting me I had to pay $300 pesos for each to be at the hotel for a few hours, I felt sad it was not fair.
Miriam F, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The property itself was beautiful and well kept. Easy access to restaurants, shopping and entertainment. The only hiccup was the elevators at some times of the day the elevators were out of order. Other than that it was an excellent stay.
Rosa Teresa, 4-night romance trip
Verified Expedia guest review

2/10 Poor

This place is going down hill. The food is disgusting. The front desk people are so rude specially the manager Alejandro. The bus people from remote areas and you can barely walk around when those people are arriving because the are too many buses arriving at the same time. They use a megaphone to move people around like cattle. Is just so overwhelming they label the entrance and exit and you can only go to that exit if you try to go around they would repremend you like you did something wrong. And if someone visit you they tell them to leave and the security guard would follow you around like a criminal until you paid a quote of $15 per visitor and they can only use the beach for five hours after 5 hours they ask them to leave. Please do t waist your mi ey for this hotel go to El Cid or Pueblo bonito but never this place.
Angelica, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I liked the swimming pools
Jose Salud Perez, 3-night family trip
Verified Expedia guest review

6/10 Good

The resort grounds are extensive with many pools and a large beach front. If you are looking for a resort with few children, this place is not for you. Children seem to take over every pool. A larger pool should be set aside for adults only. The room was recently remodeled but disappointing. It was lacking a desk table and more lighting. Do not get an ocean view room on the north side because is is noisy and over looks a public beach with lots of trash and a night club. Not an attractive view. We were on the all inclusive plan. The specialty restaurants and dinner show were very good. The buffet was adequate. Most of the staff service was excellent.
Juan, 3-night romance trip
Verified Orbitz guest review