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Ocean Maya Royale All Inclusive Adults Only

Photo gallery for Ocean Maya Royale All Inclusive Adults Only

Aerial view
On the beach, white sand, beach massages
On the beach, white sand, beach massages
On the beach, white sand, beach massages
2 outdoor pools, pool umbrellas

Overview of Ocean Maya Royale All Inclusive Adults Only

VIP Access
UNESCO Sustainable Travel Pledge

Ocean Maya Royale All Inclusive Adults Only

4.5-star property

8.2/10 Very good

1,032 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $692
Price available on 02/20/2023
Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 16 min drive
  • Quinta Avenida - 22 min drive
  • Mamitas Beach - 27 min drive
  • Playa del Carmen Main Beach - 27 min drive
  • Playa del Carmen Maritime Terminal - 31 min drive
  • Playacar Golf Club - 36 min drive
  • Xplor Theme Park - 32 min drive
  • Xcaret Eco Theme Park - 35 min drive
  • Ferry to Cozumel - 41 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Cozumel Intl. Airport (CZM) - 14.1 miles/22.8 km

Restaurants

  • Casa del Lago - 7 min drive
  • Burger Stop - 8 min drive
  • Fonda Argentina - 10 min drive
  • La Brasserie - 11 min drive
  • Koh Thai - 11 min drive

About this property

Ocean Maya Royale All Inclusive Adults Only

At Ocean Maya Royale All Inclusive Adults Only, you can spend time at the beach getting a beach massage. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in Swedish massages, aromatherapy, and hydrotherapy. La Hacienda, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include 4 bars/lounges, a fitness center, and an outdoor tennis court. Fellow travelers like the helpful staff and bar.

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - 5:30 AM
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Children (18 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • 5 restaurants
  • 4 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

What to do

  • On the beach
  • Tennis
  • Volleyball
  • Shopping
  • Golfing nearby

Working away

  • Meeting room
  • Conference space (2012 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool umbrellas

Facilities

  • 32 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge of MXN 650 (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A
Ocean Maya Royale All Inclusive Adults Only Playa del Carmen

Frequently asked questions

Does Ocean Maya Royale All Inclusive Adults Only offer free cancellation for a full refund?
Yes, Ocean Maya Royale All Inclusive Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Ocean Maya Royale All Inclusive Adults Only?
As of 31 Jan 2023, prices found for a 1-night stay for 2 adults at Ocean Maya Royale All Inclusive Adults Only on 20 Feb 2023 start from CA $692, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Ocean Maya Royale All Inclusive Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Ocean Maya Royale All Inclusive Adults Only?
Yes, there are 2 outdoor pools.
Are pets allowed at Ocean Maya Royale All Inclusive Adults Only?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Ocean Maya Royale All Inclusive Adults Only?
Yes, there's free self parking.
What are the check-in and check-out times at Ocean Maya Royale All Inclusive Adults Only?
You can check in from 3 PM - 5:30 AM. Check-out time is noon. Late check-out is available for a charge of MXN 650 (subject to availability). Contactless check-out is available.
What is there to do at Ocean Maya Royale All Inclusive Adults Only and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Ocean Maya Royale All Inclusive Adults Only also has 4 bars and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Ocean Maya Royale All Inclusive Adults Only?
Yes, there are 5 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include Casa del Lago (2.7 mi), Burger Stop (4.6 mi), and La Brasserie (5.1 mi).
Does Ocean Maya Royale All Inclusive Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony.

Reviews

8.2

Very good

8.9/10

Cleanliness

8.9/10

Staff & service

8.1/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Liudmila, 8-night trip
Verified Hotels.com guest review

8/10 Very good

The Entertainment Staff is what makes this Resort! 10/10 Recommend just from an entertainment and involvement stand point.
Chelsea, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Todo bien, áreas muy tranquilas para descansar, staff muy amables.
Isaac, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I liked that it was very clean and lots of wildlife roamed around. The resort itself needs some updating. The pool was nice but on our first days it was quite cold. There really wasn't much beach area but we stayed in the pool area. The staff was absolutely amazing and the service was incredible.
Lisa, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Entertainment: It was excellent. We spent all of our time in the entertainment pool. There is also a big quiet pool as well. A big shout out to Melissa, Angel, Chicky Chicky Baby, Margarita, and especially Kenddall! Kenddall kept everyone involved and has so much energy! I would go back to Ocean Maya just for the entertainment alone. Food: The food overall was very good. For non-privileged guests, there is either Hibachi, Italian, French, Sports Bar, and Mexican restaurants. There is also a steak place, but that is only for privileged guests. There might be more, but these are the ones we went to and they were very good. Breakfast and lunch buffets were also good. Beach: The beach was fine. Very minimal seaweed on the shore. There is a beach area and a boardwalk area (where you can't enter the water). Both areas had plenty of shade with lounge chairs. Room: Our room for the most part was good. Your standard setup with a patio, standing shower, two standard beds. The only negative issue was that we had lots of tiny ants around our sink. We didn't complain about this, so we don't know if they would have taken care of it or not, but we also didn't mind it too much since that is kind of expected in their climate. I'm sure most others would have said something but we didn't. It wasn't enough to dock a star from this review. Other than that, our room was clean. All in all, we had a very good time, enjoyed the resort, the staff, and other guests. - Miguelito
Michael, 5-night trip with friends
Verified Expedia guest review

8/10 Very good

Joel, 7-night trip
Verified Travelocity guest review

10/10 Exceptional

Maria, 8-night trip
Verified Expedia guest review

10/10 Exceptional

Most amazing staff that made our girl's vacation even better! They were always smiling and attentive! A big shout out to Kenddell from the entertainment team and my favorite bartenders Oli and Octabic!
Susan, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

I thought the property was absolutely beautiful and so clean, you can tell the staff really take pride in keeping the resort clean. We never used the pools, because we preferred the ocean and beach. The beach was large enough and had plenty of lounge chairs that we never had a problem finding a spot, even if we had a late start to the day. I also loved the wild life, I read in the reviews people complain about it but I thought it was unique and fun. Tons of coatis and capybaras, iguanas, and geckos. As long as you do not touch them, we had no problem. Our room was cleaned everyday, we had fresh towels and water daily without asking, we even had chocolate on our pillow at night! The restaurants and buffets were good. Our favorite was the Italian and Mexican restaurant. I would recommend people to not eat the sushi from the sushi/hibachi. It was really bad and we got super sick from it. My other recommendation would be to bring your own insulated mug for drinks! The cups they provide are very little and the ice all melts within 10 minutes. Especially if you plan on being at the beach and have to walk to get your drink and back :) overall we had a great time, super relaxing and beautiful resort.
Taylor, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Todo
ALBERTO GOMEZ, 3-night romance trip
Verified Expedia guest review