Ocean Maya Royale All Inclusive Adults Only, Playa del Carmen

In all honesty, I did like this hotel. I stayed here for 2 nights in late January 2018 solo, I had an amazingly beautiful room and the food was pretty good as well. The poolside area was spectacular and the grounds fantastic. I do have one BIG COMPLAINT though that really made me not too impressed, and it was with the level of drinks provided. The drinks were extremely basic and made with mostly only local spirits. If you wanted a premium spirit like I wanted crown Royal one day I was told that was only for privileged guests and since I only had a regular room I was not allowed it. This made me not want to tip and left a real sour taste in my mouth about the service level at this resort. I realize that the staff are only doing what they are directed to do, however if a customer asks for something that will cost not too much more and will make the customer extremely happy I think they should be served that especially if requested. Other than the drinks I really did like this resort.

We booked here as a last-minute fix to a cancellation based on the reviews and “Privilege” perks. The resort is not the nicest, needs some work, and is laid out oddly. The restaurants are not good and portions are really small. Service is moderate at best. The only evening bar is the lobby bar and it’s lit like an operating room. Nothing with a view or near the ocean. There’s a big push on the activities especially around the “party” pool, which has 1 speaker hooked up to someone’s phone. BTW music stops at 5 and the pool bar closes shortly after. Then there’s the “club”. So you meet your “concierge” when you check in the get a repeat of the resorts features and a push to buy an excursion or spa treatment then you’re told you get $100 credit to go to some event the next morning to hear about the resort features...for the 3rd time. We didn’t go but we’re told it was all about selling the club membership. Whole thing sounded and tasteD like a timeshare pitch. Overall we had a decent time because we know how to, but I wouldn’t come back or recommend the resort or brand, H10.

This was a mother daughter trip. We really enjoyed our stay. The service and people was excellent. The food was good. We upgraded to Privilege for our last 3 days. Highly recommend. You get a private beach with access to a restaurant next to the private beach and can order food and drinks brought to you on the beach. Amazing. The only ba