JW Marriott Cancun Resort & Spa

Photo gallery for JW Marriott Cancun Resort & Spa

Interior entrance
On the beach, surfing
On the beach, surfing
On the beach, surfing
Indoor pool, 3 outdoor pools

Overview of JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa

5.0 star property
Upscale beachfront resort with spa, near La Isla Shopping Mall

9.0/10 Superb

1,003 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $306
Price available on 09/06/2022
Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Choose dates to view prices

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 33 min walk
  • Delfines Beach - 38 min walk
  • Aquaworld - 1 min drive
  • El Rey Ruins - 5 min drive
  • Forum Beach - 10 min drive
  • Cancun Convention Center - 12 min drive
  • Tortuga Beach - 15 min drive
  • Langosta Beach - 16 min drive
  • Ventura Park Cancun - 11 min drive
  • Playa Tortugas - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)

About this property

JW Marriott Cancun Resort & Spa

With access to onsite surfing/body boarding, JW Marriott Cancun Resort & Spa is a great choice for your beach stay in Cancun. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Dining choices include 8 restaurants and the 4 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious resort include a rooftop terrace, a poolside bar, and a 24-hour fitness center. Fellow travelers say great things about the beach location and spacious guestrooms.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 448 units
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 8 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Personal watercraft (motorized)
  • Surfing/body boarding
  • Shopping
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour fitness center
  • 3 outdoor pools
  • An indoor pool
  • Shopping mall on site
  • Full-service spa
  • Spa tub
  • Outdoor tennis court
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Hand-held showerheads
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Free rollaway/extra bed

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Spa

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Sedona Grill - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 41.65 per accommodation, per night
  • Resort fee inclusions:
    • Fitness/yoga classes
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 28 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 18.00 per person (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa
Jw Marriott Cancun & Cancun
JW Marriott Cancun Resort & Spa Resort
JW Marriott Cancun Resort & Spa Cancun
JW Marriott Cancun Resort & Spa Resort Cancun

Frequently asked questions

Overall score and ratings

9.0

Superb

9.5/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

8/10 Very good

Feodor, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel with awesome staff
The experience was excellent. The hotel was beautiful, clean, and quiet. The rooms were great and the staff were super professional, friendly, and helpful. I would stay here again.
Lobby view
View from Sedona Grill
By the pool
View from our room
Blia, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Spectacular service and water facilities
It was great- the staff is amazing and the service provided- best part- the resort is huge and feels that there is a lot of privacy, it is over staffed and full of sun beds, and unlimited towels (compared to some resorts where sometimes there are times of the day you need to wait 5-10 min for a new batch)
Maria, 6-night family trip
Verified Hotels.com guest review

4/10 Fair

Bekir, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

JoAnna, 4-night trip
Verified Hotels.com guest review

8/10 Very good

John, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly Service
From check-in to check-out everything was smooth. It was comforting to know that everyone was there to help anytime I needed them.
Heather, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great experienxe
Mohammad, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

This Marriot is located in a great location on the beach. The property is clean and modern. The rooms are spacious and have great views from the balcony. The on site restaurants serve amazing food and cocktails. All around great stay. Would certainly go back.
George, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel right on the beach, great food, great staff, great pools and location, loved it!
Robert Paul, 4-night trip
Verified Expedia guest review