Choose dates to view prices

Zereno Boutique Hotel

Photo gallery for Zereno Boutique Hotel

Outdoor pool, open 8:00 AM to 9:00 PM, free cabanas
Standard Apartment | Terrace/patio
Terrace/patio
Deluxe Room | View from room
Standard Apartment, 1 King Bed with Sofa bed | Living area | 55-inch Smart TV with digital channels, TV, smart speakers

Overview of Zereno Boutique Hotel

Zereno Boutique Hotel

3.5 star property
3.5-star hotel in Tulum with outdoor pool and pool bar

8.8/10 Fabulous

17 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
Map
Aldea Zama, Aldea Maya, Lote 3, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Pool bar
  • Bar/lounge
  • Spa services
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
  • Air conditioning
  • Garden
  • Concierge services
  • Luggage storage
For families
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains

Room options

About this area

What's nearby

  • Tulum National Park - 4 min drive
  • Playa Paraiso - 10 min drive
  • Tulum Beach - 9 min drive
  • Gran Cenote - 15 min drive
  • Tulum Mayan Ruins - 18 min drive
  • Sian Ka'an Biosphere Reserve - 28 min drive

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Curry by Po Thai - 9 min walk
  • Hunab Ku - 15 min walk
  • Los Aguachiles Tulum - 18 min walk
  • Manglar - 19 min walk
  • Burrito Amor - 3 min drive

About this property

Zereno Boutique Hotel

Zereno Boutique Hotel features an airport shuttle and puts you 2.8 mi (4.5 km) from Tulum Beach and 3.6 mi (5.9 km) from Playa Paraiso. Guests can take a dip in the outdoor pool and indulge in massages. A poolside bar, a terrace, and a garden are other highlights.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Guest accommodations are accessible via mobile device
Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 18 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:00 AM - midnight
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free offsite parking within 33 ft
  • Street parking available

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–10:30 AM
  • Bar/lounge
  • Poolside bar

What to do

  • Hiking/biking trails nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bicycle rentals
  • Free pool cabanas

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Lever door handles

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Smart speaker
  • 55-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests can access their rooms with a mobile device.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Zereno
Zereno Boutique Hotel Hotel
Zereno Boutique Hotel Tulum
Zereno Boutique Hotel Hotel Tulum

Frequently asked questions

Does Zereno Boutique Hotel offer free cancellation for a full refund?
Yes, Zereno Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Zereno Boutique Hotel?
As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at Zereno Boutique Hotel on 13 Dec 2022 start from CA $166, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Zereno Boutique Hotel?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Zereno Boutique Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Zereno Boutique Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Zereno Boutique Hotel?
No, unfortunately, but there's free parking nearby.
Is airport shuttle service offered by Zereno Boutique Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Zereno Boutique Hotel?
You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
What is there to do at Zereno Boutique Hotel and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Are there restaurants at or near Zereno Boutique Hotel?
Yes. Nearby restaurants include Curry by Po Thai (9-min walk).
Does Zereno Boutique Hotel have any outdoor private spaces?
Yes, every room features a furnished balcony.

Overall score and ratings

8.8

Fabulous

8.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Birthday Getaway (9+ group)
Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Sharday, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

awesome!
Great customer service and a comfortable place to stay. It is far from downtown tulum but it was awesome
Sharday, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Modern luxury feel for a good price. The staff was super kind. We had a problem with the running water for the showers - one of the two showers seemed to never get hot. The staff was attentive to addressing the issue, but it was only resolved after about 4 days. Also, we had to keep bugging the staff for more towels/washcloths as our room only came with a limited number and housecleaning didn’t show up until the third day in our stay. Overall, would book again with them as the staff made the stay really enjoyable, but there are some improvements in the service I would like to see first.
Alyssa, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Tiffany, 3-night trip
Verified Expedia guest review

8/10 Very good

Tulum 2022
Nice hotel, responsive staff. No TV channels, only Apps.
Erico, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great area, nice place
Gilberto, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Juan Carlos, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice place in Aldea Zama
Very good place, well furnished and decorated, lots of plants and trees. Feels perfect to relax. Well located in Aldea Zama, 5 min from cafes
Louis, 1-night family trip
Verified Hotels.com guest review