See all properties

Choose dates to view prices

Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

Photo gallery for Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

Outdoor pool
9 restaurants, breakfast, lunch, dinner served; Italian cuisine
9 restaurants, breakfast, lunch, dinner served; Italian cuisine
Shower, towels
Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs

Overview of Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

4.5 star property
Playa del Carmen beachfront aparthotel with spa and outdoor pool
8.6 out of 10 Fabulous
8.6/10 Fabulous

60 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Laundry facilities
  • Free parking
  • Free WiFi
  • Air conditioning
The price is CA $469
Price available on 07/01/2023
Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
Main amenities
  • 291 apartments
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 8 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Spa tub
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • 24-hour front desk
Feel at home
  • Separate sitting area
  • Daily housekeeping
  • Laundry facilities
  • Minibar (stocked, free items)
  • Free self parking
  • Outdoor swimming pools

Room options

About this area

What's nearby

  • On the beach
  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Tres Rios Ecopark - 9 min drive
  • Gran Coyote Golf - 8 min drive
  • Maroma Beach - 14 min drive
  • Quinta Avenida - 12 min drive
  • Mamitas Beach - 13 min drive
  • Playa del Carmen Main Beach - 13 min drive
  • Playa del Carmen Maritime Terminal - 15 min drive
  • Playacar Golf Club - 18 min drive
  • Xplor Theme Park - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Cozumel Intl. Airport (CZM) - 14 miles/22.5 km

Restaurants

  • Beach Bar - 8 min drive
  • El Alebrije Ristoranté - 15 min walk
  • Grill - 7 min drive
  • Hix Bar & Lobby Lounge - 8 min drive
  • Festival - 7 min drive
Map

About this property

Hyatt Zilara Riviera Maya - Adults Only - All Inclusive

At Hyatt Zilara Riviera Maya - Adults Only - All Inclusive, you can spend time at the beach playing volleyball, plus you'll be within a 15-minute drive of Quinta Avenida and Playa del Carmen Main Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in body wraps and aromatherapy. Capri Grille, one of 9 restaurants, serves Italian cuisine and is open for dinner. 8 bars/lounges and a fitness center are other highlights, and apartments offer free minibar items and room service.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach

Pool/Spa

  • Outdoor pool
  • Spa tub
  • Full-service spa
  • Spa open daily
  • Spa services
  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Aromatherapy
  • Reflexology
  • Body treatments
  • Hydrotherapy
  • Detox wraps
  • Manicures and pedicures
  • Facials

Internet

  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking

Restaurants on site

  • Capri Grille
  • Tempest
  • El Comedor
  • Lola Beach
  • Legends Sports Bar

Food and drink

  • Water dispenser

Dining

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 8 bars/lounges
  • Stocked minibar (free)
  • Room service available

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • Concerts/live shows

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Conference space (6747 square feet)

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • No elevators
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • Porter/bellhop
  • Convenience store
  • Onsite shopping

Things to do

  • Fitness center
  • Yoga classes on site
  • Beach volleyball on site

General

  • 291 rooms
  • 3 floors
  • 3 buildings
  • Built in 2003

Special features

Spa

Zen Spa has 10 treatment rooms. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Capri Grille - This restaurant specializes in Italian cuisine and serves dinner only.
Tempest - This restaurant specializes in sushi and serves dinner only. Open daily.
El Comedor - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Lola Beach - This theme restaurant specializes in seafood and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Legends Sports Bar - This sports bar serves light fare only. Open daily.

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

This property does not have elevators.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

All Inclusive Capri
All Inclusive Secrets Capri Riviera Cancun
Capri All Inclusive
Capri Riviera
Capri Secrets Cancun
Secrets Capri All Inclusive
Secrets Capri Cancun
Secrets Capri Riviera Cancun All Inclusive Playa del Carmen
Secrets Capri Riviera Cancun Playa del Carmen
Secrets Capri Riviera Cancun All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults
Secrets Capri Riviera Cancun All Inclusive Adults Hotel
Secrets Capri Riviera Cancun All Inclusive Adults
Hotel Secrets Capri Riviera Cancun - All Inclusive - Adults Only
Secrets Capri Riviera Cancun All Inclusive Adults Only
Secrets Capri Riviera Cancun All Inclusive

Frequently asked questions

Does Hyatt Zilara Riviera Maya - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Zilara Riviera Maya - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
As of 1 Jun 2023, prices found for a 1-night stay for 2 adults at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive on 1 Jul 2023 start from CA $469, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
Yes, there's free self and valet parking. Parking spots may be limited.
What are the check-in and check-out times at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Hyatt Zilara Riviera Maya - Adults Only - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hyatt Zilara Riviera Maya - Adults Only - All Inclusive also has 8 bars and an outdoor pool, as well as a fitness center and spa services.
Are there restaurants at or near Hyatt Zilara Riviera Maya - Adults Only - All Inclusive?
Yes, there are 9 onsite restaurants, featuring Italian cuisine.
What's the area around Hyatt Zilara Riviera Maya - Adults Only - All Inclusive like?
Hyatt Zilara Riviera Maya - Adults Only - All Inclusive is located a short 15-minute walk from Tres Rios Ecopark.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Matthew, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alan, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The management team and staff made this trip an amazing experience! Customer service is a priority here and it shows in everything they do. Incredibly clean resort. The food at the restaurants and snack bars was delicious and well presented.
Scott, 6-night romance trip
Verified Expedia guest review

8/10 Very good

Chelsea, 5-night trip
Verified Orbitz guest review

8/10 Very good

The property used to be a secrets. They’re still in the learning process, but overall this is a very intimate and quiet property. If you’re not looking to go, super crazy, this is the place the hibachi and shrimp was good. The drinks were excellent.
Dieter, 4-night romance trip
Verified Expedia guest review

8/10 Very good

First & foremost the staff was excellent! The staff was very accommodating & would go out of their way to make you feel special. Alberto helped us our bags to the room. Everyday we ran into him he always remembered everyone in our party’s names. Cesar at the coffee shop was very kind & helpful & always serving with a smile. The BIG issue I had with the whole resort is the food is horrible. He tried every restaurant & buffet throughout the week we was there. The food was absolutely terrible. We had to leave the resort the last 2 nights to go get food. Overall I would definitely come back. But not plan on eating any of the food.
Anthony, 5-night family trip
Verified Expedia guest review

4/10 Fair

The food is sub par. There is a plumbing issue; we moved from one room with a leaky toilet and sewage smell (it took 4 calls/5 hours to get to another room - at 10 pm...) to one where the shower didn't drain and the bathroom flooded. This second room was also located next to the seaweed dumping ground so we could not enjoy our ocean view or even sit on our deck due to the smell. Staff ranged from amazing (Milly!!) to barely civil. The "hot" tub was as warm as you might want a pool. The pool was chilly and not as clean as we expect. If what you care about is drinking, this might be your kind of place...
Margaret, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Awesome vacation! 5 star all the way....staff, food, property not one complaint! We will be back for sure! Love Martha in the breakfast buffet and Carolina at the front desk amazing....they get customer service! Carolina even offered to go to Walmart and buy my wife some greek yogurt! Well done Hyatt Zillara Maya Rivera! Don and Agnes February 6th 2023!
Donald, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had an amazing experience! The food is fantastic but the service and kindness of those working made it even better!
John, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Staff were friendly
Lisa, 3-night trip
Verified Expedia guest review