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All properties in Acapulco (and vicinity), Guerrero, Mexico

Krystal Beach Acapulco, Acapulco (and vicinity)

3-star beachfront resort with outdoor pool, near Condesa Beach

  • Free WiFi
From
$71 CAD

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Beach
  • Beach
  • Infinity Pool
Infinity Pool. Image 1 of 30
1 / 30Infinity Pool
6.8.Good.
  • Staff is very nice, view from room very nice. It is a familly oriented hotel so don't be…

    Feb. 28, 2020

  • The people were very friendly and helped a lot, but the hotel is old, we had 5 days with…

    May 21, 2019

See all 414 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Shopping
Dining options
Transportation options
  • Parking available
  • Pool
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 400 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
  • Connecting/adjoining rooms available

What’s around

  • In Costera Acapulco
  • Condesa Beach - 1 min walk
  • Gran Plaza Shopping Mall - 3 min walk
  • Parque Papagayo - 10 min walk
  • Diana the Huntress - 16 min walk
  • Icacos Beach - 28 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds, Mountain View
  • Standard Ocean View
  • Standard Room, 1 King Bed, Mountain View

What’s around

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 1 min walk
  • Gran Plaza Shopping Mall - 3 min walk
  • Parque Papagayo - 10 min walk
  • Diana the Huntress - 16 min walk
  • Icacos Beach - 28 min walk
  • Zocalo - 41 min walk
  • Papagayo Beach - 2 min walk
  • Hornos Beach - 6 min walk
  • Plaza Bahia - 9 min walk
  • Diana Galleries Mall - 14 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 37 min drive
map

At a glance

Hotel size

  • This hotel has 400 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 150 per day)
  • Onsite valet parking (MXN 150 per day)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Fitness classes on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Water skiing on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • Meals, snacks, and local non-alcoholic beverages included
  • Dining and beverage availability limited at one or more venues

Not included
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Premium food items
  • Room service

Dining

Aquamarina - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Palapa - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Lobby Bar - This bar serves light fare only.

Recreation

On Site

  • Spa tub
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Water skiing on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Windsurfing nearby

Small print

Also known as

  • Krystal Beach Acapulco Resort
  • Krystal Beach Acapulco Resort
  • Krystal Hotel Acapulco Beach
  • Krystal Beach Acapulco Hotel
  • Krystal Beach Acapulco Resort
  • Krystal Beach Acapulco Acapulco
  • Krystal Beach Acapulco Resort Acapulco

Optional extras

Self parking costs MXN 150 per day

Valet parking costs MXN 150 per day

Buffet breakfast is offered for an extra charge of MXN 200 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Krystal Beach Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 150 per day. Valet parking costs MXN 150 per day.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:30 AM. Check-out time is noon.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and ocean views. Nearby restaurants include Shari Maki (3-min walk), Primos (4-min walk), and El Zorrito (5-min walk).
  • Have fun with onsite activities like parasailing, water skiing, and snorkeling. Additional recreation onsite includes aerobics and volleyball. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool.
6.8.Good.
  • 8.0.Very Good

    Nice Hotel for the price

    The staff was friendly and professional. The room was a bit dated but the price was adequate for the location. I specifically picked the Krystal Beach Hotel because of their community support. They provided meals to the local vendors during the COVID19 shutdown.

    Judith, 1 night trip, May 10, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Hotel viejo habitaciones con insectos y aire acond roto

    3 night trip with friends, Mar. 3, 2021

    Verified Expedia guest review

  • 2.0.Poor

    the hotel does not comply with security standards it was full there was no social distance anywhere the elevators the swimming pool the restaurants a few lines for everything, the shower was not working was broken, the reception never answered to give me support and the manager was busy all the time Anyway, nobody helped at all, apart from there is a lot of crime around and in the same hotel the first night there was a couple next to my room with two children there was physical assault the police arrived and did nothing I went to rest and get to know Acapulco but they took me an unpleasant impression. not recommended

    3 night family trip, Feb. 18, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Disappointing

    We expected the place and rooms to be cleaner, maintenance is needed. This was a family trip, we felt Covid19 preventive measures were not enough. We noticed the hotel to be overbooked. Common areas were too crowded and not enough save distance among people. In addition the food was too basic, only one restaurant and one snack bar for all meals with poor variety. Overall hotel cleanness and maintenance are needed

    4 night family trip, Jan. 6, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    I was pleased with the Room that I was given at check in, However, the staff should pay more attention to the main lobby. The walls were the gests take elevators are very very dirty. The rooms are a little outdated which it is expected with the price that you are paying. The shower leaks all night long and the balcony door does not lock. Staff is mostly friendly but some of them look overworked

    1 night trip with friends, Jan. 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent

    My overall all stay was a nice experience.

    Jose, 4 night family trip, Dec. 31, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    needs improvement

    It was ok !! Could been better long wait to check in and alot of kids alot of kids!!! No space in swimming pool and no beds in beach for sun or chairs . Pool closes super early and only one waiter in entire restaurant we had to serve ourselfs!!

    1 night trip with friends, Nov. 17, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Nice for Acapulco

    Nice rooms, amazing view, clean but two elevators didn't work and we had to go downstairs

    Daniel Alejandro, 2 night trip with friends, Oct. 28, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great service and friendly staff

    Jonathan, 2 night business trip, Aug. 13, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Unfriendly staff, 1 hour wait to check-in. dirty and foul odor in room. you've been warned, stay at your own risk

    1 night romance trip, Feb. 28, 2020

    Verified Expedia guest review

See all 414 reviews