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The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

Photo gallery for The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

Outdoor pool
Front of property - evening/night
Superior Room, 2 Queen Beds | Free minibar, in-room safe, individually decorated
Rooftop bar, pool views, open daily
Lobby

Overview of The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

5.0 star property
Adults-only resort with 3 restaurants, near Mamitas Beach
8.0 out of 10 Very good
8.0/10 Very good

194 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
Map
Avenida 1ra Norte, Esquina con Calle 32 Norte, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
Feel at home
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Flat-panel TV

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Mamitas Beach - 5 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Quinta Avenida - 11 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Playacar Golf Club - 6 min drive
  • Gran Coyote Golf - 5 min drive
  • El Camaleón Mayakoba Golf Course - 9 min drive
  • Xplor Theme Park - 11 min drive
  • Xcaret Eco Theme Park - 14 min drive
  • Ferry to Cozumel - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.7 km
  • Airport shuttle (surcharge)

Restaurants

  • Ah Cacao Chocolate Café - 1 min walk
  • Kampai - 1 min walk
  • Micaela's - 1 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 1 min walk
Map

About this property

The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton

Putting you within a 10-minute drive of Playa del Carmen Main Beach and Quinta Avenida, The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton features an airport shuttle and a rooftop terrace. Guests can indulge in deep-tissue massages, aromatherapy, or hydrotherapy, and El Mural, one of 3 restaurants, serves Mexican cuisine and is open for breakfast. Other highlights at this luxurious resort include an outdoor pool, a poolside bar, and a 24-hour fitness center.

All-inclusive

All-inclusive room rates at The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 60 units
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free secured, covered onsite valet parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:30 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • Beach nearby
  • Golfing nearby
  • Sailing nearby
  • Windsurfing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2005
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour fitness center
  • An outdoor pool
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

El Mural - This buffet restaurant specializes in Mexican cuisine and serves breakfast only.
Sakru Maru - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
La Terraza - This poolside rooftop bar specializes in international cuisine and serves lunch and dinner. Open daily.
Coffee Corner - This coffee shop serves light fare only. Open 24 hours. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Frequently asked questions

Does The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton offer free cancellation for a full refund?
Yes, The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton?
Yes, there's an outdoor pool.
Are pets allowed at The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton?
Yes, there's free self and valet parking.
Is airport shuttle service offered by The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton?
No, this resort doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.
What is there to do at The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton and nearby?
Have fun with activities like sailing, windsurfing, and swimming, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a 24-hour fitness center and a sauna. The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton also has a garden.
Are there restaurants at or near The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton?
Yes, there are 3 onsite restaurants, featuring Mexican cuisine and poolside dining.
What's the area around The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton like?
The Yucatan Resort Playa del Carmen, All-Inclusive Adults Only, Tapestry by Hilton is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 5-minute walk from Mamitas Beach and 11 minutes' walk from Quinta Avenida.

Reviews

8.0

Very good

9.1/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

8/10 Very good

Ruth, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Mary, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nancy, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Booking - Unable to reach this property by email or phone. All phones went to a call center from Hilton line and Orbitz was unable to reach them Day One - Check In: They were only able to provide us a room with 2 queens when we specifically booked a nicer room with 1 king. The room they gave us was near the air conditioner fans and within a blasting radius of nightly parties so we couldn't sleep after a long flight and commute Day Two: We came to use the AC in our room after coming from the pool in the 100-degree weather and of course, it wasn't working. After the mechanic finally came to take a look they were unable to fix the AC and just moved us to the only other available room in the middle of the night. Day Three: The room we came to was on the first floor with zero privacy and even louder noises but what really pushed us over the ledge was when we came to use the bathroom in the morning and it clogged and overflowed with just urine in it. And so again they tried to fix and were unable to so they handed us a plunger and said to use this to flush Day 4 and 5: At this point, we begged to be moved to another room or hotel, or just to even get our money back but they persisted and continued to say to reach out to Orbitz for a resolution. This was our horror story with the Yucatana. THANK GOD we bought the package that allowed us to go to the larger and much nicer Hilton nearby. That was our sanctuary away to actually enjoy what we had left of our vacation.
Modjgan, 5-night romance trip
Verified Orbitz guest review

8/10 Very good

Hotel is beautiful, very clean and comfortable room, I asked the staff for a quiet room and was given one! Also we arrived early and staff was able to give us our room in about half an hour as they promised!! All the staff we talked to was very pleasant and attentive! We had purchased the extra option to visit Hilton Playa del Carmen, which is very important if you want to have a beach access, more pools, restaurants and bars! Yucatan has only 2 restaurants and although the food is very tasty, it's very repetitive! If you are here for a short getaway is fine, but for longer one you will get tired of the options!
Antoaneta, 9-night trip with friends
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review

10/10 Exceptional

sergio, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love how helpful the staff was, everyone was very polite loved the 24 hour coffee station, huevos rancheros, tacos de pescado and picanha were my favorite dishes will definitely come back
Claudia Maria, 6-night family trip
Verified Expedia guest review

2/10 Poor

Jorge, 2-night trip
Verified Hotels.com guest review