Hard Rock Hotel Madrid

Photo gallery for Hard Rock Hotel Madrid

Primary image
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Terrace/patio
Terrace/patio

Overview of Hard Rock Hotel Madrid

Hard Rock Hotel Madrid

Pet-friendly hotel with restaurant, connected to a rail/subway station, near El Retiro Park

9.4/10 Exceptional

310 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Ronda de Atocha 17, Madrid, 28012
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Pool bar
  • Terrace
  • 24-hour front desk
  • Garden
  • Communal living room
  • Front desk safe
  • Laundry service
For families
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Arganzuela
  • El Retiro Park - 10 min walk
  • Prado Museum - 14 min walk
  • Puerta del Sol - 20 min walk
  • Gran Via Street - 20 min walk
  • Plaza Mayor - 21 min walk
  • Royal Palace of Madrid - 28 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 6 min drive
  • Puerta de Alcala - 12 min drive
  • WiZink Center - 14 min drive
  • Casa de Campo - 15 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive
  • Madrid (XOC-Atocha Train Station) - 5 min walk
  • Madrid Atocha Station - 8 min walk
  • Atocha Cercanías Station - 9 min walk
  • Estación del Arte - 5 min walk
  • Lavapies Station - 7 min walk
  • Palos de la Frontera Station - 9 min walk

About this property

Hard Rock Hotel Madrid

When you stay at Hard Rock Hotel Madrid, you'll be within a 15-minute walk of El Retiro Park and Prado Museum. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar, a seasonal outdoor pool, and a terrace are other highlights. The property is just a short walk to public transportation: Estación del Arte is 5 minutes and Lavapies Station is 7 minutes.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Designer stores on site

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Hand-held showerheads
  • Closed captioned TV
  • Height-adjustable showerhead
  • Visual fire alarm
  • Doorbell and phone notification
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Sessions - This restaurant overlooks the pool and garden.
GMT+1 - Onsite lobby lounge.
RT60 - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 12.5 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from September 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Pets

  • Pets are allowed for an extra charge of EUR 50 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 11:00 AM to 7:00 PM
  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.3/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

8/10 Very good

Carlos, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

DR. KEYFIDEL, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Definitely recommend
Fantastic hotel, great location and all staff were superb!
Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Griselda, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel
Really lovely hotel. Staff were very helpful and pleasant at all times. We had an issue with AC and this was dealt with when we reported it. I would not upgrade to a city view as this was of a noisy, dirty street and was wasted money. Most definitely paying a premium for the name/brand. €15 for a cocktail that is barely filled is particularly steep. Breakfast was mediocre and costly. Was also disappointed that they permitted non guests to use the lift to RT60, I feel that this is a safety issue for guests.
S, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Hotel! Phenomenal staff
I was delighted by this quirky, modern hotel. The staff were exceptional, super friendly and accommodating at reception, the bar and restaurant . The decor in the hotel is superb, stylish and well appointed. The hotel made our first trip to Madrid a memorable one and I most certainly would book again!!
Robert, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellant hotel, friendly staff and interiors.
I usually dont review or consider myself a Hard Rock type of customer but I was so impressed. The service was exceptional, the general ambiance and the mood of the employees was helpful and eager to please. I stayed on a Friday traveled to Zurich and came back on Monday night and enjoyed the hotel again. The interior design and the rooms were immaculate and well designed. Natural wood details and soft comfortable beds and pillows. Showers were room and lined with Terrazo-style tile and brass details. I would go back and enjoy this hotel again and again.
Entry
View to Lobby
John, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Super nice staff, love
erica, 5-night business trip
Verified Hotels.com guest review