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Hyatt Ziva Riviera Cancun - All Inclusive

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
On the beach, white sand, beach massages
On the beach, white sand, beach massages
On the beach, white sand, beach massages
9 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Hyatt Ziva Riviera Cancun - All Inclusive

Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Puerto Morelos beachfront property with 10 restaurants and free water park

8.4/10 Very good

150 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is CA $602
Price available on 12/13/2022
Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 3 poolside bars
  • 7 bars/lounges
  • 9 outdoor pools
  • Free water park
  • Free children's club
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Spa tub
  • Waterslide
Feel at home
  • Babysitting (surcharge)
  • Children's club (free)
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Terrace

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 28 min drive
  • Delfines Beach - 32 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
  • Cozumel Intl. Airport (CZM) - 26.9 miles/43.3 km

Restaurants

  • Dona Sonia - 10 min drive
  • Fonda Americana Grill - 10 min drive
  • El Sazon Jarocho - 11 min drive
  • Las Koras - 12 min drive
  • Tanino’s - 12 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

At Hyatt Ziva Riviera Cancun - All Inclusive, you can spend time at the beach getting a beach massage. Guests can splash around at the 9 outdoor pools and free water park, and those in the mood for pampering can indulge in deep-tissue massages, body wraps, and aromatherapy. Serving Asian cuisine, Miyako is one of 10 restaurants and 3 poolside bars. Other highlights at this luxurious property include 7 bars/lounges, a free kid's club, and a 24-hour fitness center.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

At a glance

Hotel size

  • 438 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 10 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Traveling with children

  • Free children's club
  • Free water park access
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Evening entertainment
  • Ecotours nearby
  • Mountain biking nearby
  • Cave exploring nearby
  • Ziplining nearby
  • Fishing nearby

Working away

  • Conference space (51000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Hair salon
  • Wedding services
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Terrace
  • 24-hour fitness center
  • 9 outdoor pools
  • Free water park
  • Spa services
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Grab bar in shower
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Hyatt Ziva Riviera Cancun
Hyatt Ziva Riviera Cancun All Inclusive
Hyatt Ziva Riviera Cancun - All Inclusive Puerto Morelos
Hyatt Ziva Riviera Cancun - All Inclusive All-inclusive property

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive offer free cancellation for a full refund?
Yes, Hyatt Ziva Riviera Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 13 Dec 2022 start from CA $602, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Ziva Riviera Cancun - All Inclusive?
This property confirms that disinfectant is used to clean the property and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, there are 9 outdoor pools.
Are pets allowed at Hyatt Ziva Riviera Cancun - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hyatt Ziva Riviera Cancun - All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Hyatt Ziva Riviera Cancun - All Inclusive and nearby?
Have fun with nearby activities like fishing, mountain biking, and ziplining. Additional recreation onsite includes aerobics, Pilates, and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 3 poolside bars and 7 bars. Hyatt Ziva Riviera Cancun - All Inclusive also has a 24-hour fitness center and a sauna.
Are there restaurants at or near Hyatt Ziva Riviera Cancun - All Inclusive?
Yes, there are 10 onsite restaurants, featuring Asian cuisine. Nearby restaurants include tanino’s (3.8 mi), Blue Morelos (3.8 mi), and John Gray's Kitchen (3.8 mi).
Does Hyatt Ziva Riviera Cancun - All Inclusive have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hyatt Ziva Riviera Cancun - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Hyatt Ziva Riviera Cancun - All Inclusive like?
Hyatt Ziva Riviera Cancun - All Inclusive is a short 1-minute walk from Petempich Bay and 8 minutes' walk from Puerto Morelos Beach.

Overall score and ratings

8.4

Very good

9.1/10

Cleanliness

9.3/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.9/10

Eco-friendliness

8/10 Very good

Cancun Vacation
Happy @ my stay in Hyatt Ziva Riviera Cancun.
Rose, 4-night family trip
Verified Hotels.com guest review

6/10 Good

We had a really nice and clean room. But the overall resort, was not really clean. There was renovations going on everywhere. The water slides were extremely slow, and would get stuck going down. The food was not good, it’s all supposed to be fancy so you get small servings, the food wasn’t even good. The resort photographer would not stop pestering us, trying to get us to take photos. We couldn’t even go to the beach because of seaweed season, which they don’t worn you about. The water was disgustingly brown and it had an awful smell all around the property. For being family friendly, they had super inappropriate music, songs that promoted things like sex, drugs and alcohol. For the price we paid we could’ve gotten a lot better resort, with a lot better food and staff.
Franz, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The pool area was just beautiful, the entertainment was good & they are prepared to bring it indoors in case of storms which we did have 2 days but were still able to enjoy the shows! The staff, I can't say enough, they work 14 hours a day for basically nothing and they will always have a smile on their faces & ready to serve you! They are amazing!!! Rooms are HUGE & bedding so comfy....can't wait to go back!
Carolina, 5-night family trip
Verified Expedia guest review

6/10 Good

the bar
Ashish, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful, very peaceful. The staff were absolutely amazing. Very professional, but so nice and trndpusly helpful
Resume for Nancy, 4-night family trip
Verified Travelocity guest review

10/10 Exceptional

The services was OUTSTANDING and the staff was Genuinely nice and Courteous. We loved every minute of the stay and will tell other to go. We will also definitely return for another trip there. I salute the entire staff there!!
Cory, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel staff Made the entire experience! Everyone was super nice!
Liza, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Feng, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Athnasios, 7-night trip
Verified Expedia guest review

10/10 Exceptional

We just returned from a 6 day stay at this resort. Truly fantastic stay. The staff, food, service, Shows, pools, were all great. The only thing that was bad was the beach, alot of seaweed but it is hurricane season so not much they can do about it. Overrall loved this resort. Very family like, it is not for the single party people. Everything shuts down at 11pm but we didn’t mind since we were with our 2 year old. Unfortunately the kids club is for kids 4 and up, but it looked very nice for the older kids. The pool slides were also great and some were Slow enough to go down with my 2 year Old. Highly recommend the hyatt ziva Riviera cancun. We will definitely return.
Francisco Gutierrez, 5-night family trip
Verified Orbitz guest review