2/10 Poor
16 May 2022
Don't stay here
The worst hotel stay ever. The staff was very poorly trained from the moment we arrived without a friendly smile or help with luggage to zero knowledge of how to access the pena palace after much email contact beforehand. We waited 25 minutes in pouring rain for a bus that never came and finally got a taxi directly to the entrance which the staff failed to tell us existed. They also insisted there was no shuttle bus in the park to access the palace to avoid very wet slippery cobble stones BUT THERE IS! i can't imagine less helpful staff. The room was ok but AVOID THIS ACCOMMODATION AT COSTS.
1-night trip
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